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[UncleUB]

As Chrissies Lap top is quite new I would imagine it will have W7 installed.

[AdrianH]

As Chrissies Lap top is quite new I would imagine it will have W7 installed.

Recapping further....my computer is an HP  with Win XP SP3

[UncleUB]

As Chrissies Lap top is quite new I would imagine it will have W7 installed.

Recapping further....my computer is an HP  with Win XP SP3

I stand corrected,but iirc correctly Chrissie got a lap top around Christmas time,thought it was the lap top she was on about...my mistake.

[silversurfer44]

I bet that if Chrissie uses a router to connect to the internet then she already uses NAT and is protected as good as any firewall, without paying vast sums of money. Don't worry about a firewall I would say.
What is need is to rid the computer of this pop-up which seems to be more of a nuisance than anything.

Going back to basics:

Chrissie >>

Malwarebytes picked up this - KEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549B5CA7-4A86-11D7-A4DF-000874180BB3} (Trojan.Agent)  and quarantined it (can I delete it now?).

Yes delete it.

Delete any temp, tmp files that the Operating System will allow you to.
Start your web browser and delete empty the cache.
Delete all the cookies. You will also delete all website saved data with this, log in data. That is names and passwords.

Empty your Recycle Bin.

Get yourself an Anti-virus program of your choice. Uninstall everything to do with AVG & Grisoft. Reboot your computer without connecting to the internet. Install your new anti-virus program. Do a complete scan. If it comes up clean you should be good to connect to the internet.

If that pesky box returns we are going to have to look deeper for it.

Don't worry we are here with you & most of understand your fear of doing something technical.

That's my contribution for now.

[chrissie]

Awww guys you are brilliant, giving me more confidence every day that's for sure. 

@ Adrian...I'm in Kent  unfortunately but thank you for your help.
@ Uncy...my lappy at Xmas has Win7  the PC as said XP, just lucky I got the laptop so I can still get online 

@ TD thank you again.  One of the reasons I had wanted to stick with AVG bought one is that it advises when surfing on Google which sites are ok and which are not and I find that very useful.  Also never had a problem with it until this darned rogue box...and still wonder if when I uninstall AVG the box will go... but won't get that sorted until I get new AV.  Also reading what everyone has said re the Fwall... I'm the type who is a belt and braces person - well you know what I mean.  I prefer to have the firewall built in so I might just get the AVG bought version again   not sure till I read back again and see the pros and cons.

@ SS44  I delete all TEMP files, cookies, passwords etc etc several times when online I'm always doing it, it's like second nature to me now - is this the same as emptying the cache, if not how do I do that please?.  I empty the recycle bin as well so that's ok    You're right about the rogue box....THAT'S the thing that's bothering me now I just hope it goes away when I uninstall AVG....we shall see!


Thanks again everyone, invaluable help as per usual   

[UncleUB]

One of the reasons I had wanted to stick with AVG bought one is that it advises when surfing on Google which sites are ok and which are not and I find that very useful.

McAfee site advisor and WOT (Web of trust) both do the same thing..I have them both installed

http://www.siteadvisor.com/


http://www.mywot.com/en/download

[BritBrat]

What is the model number of the HP XP machine?

Did it come with any restore discs?

Or even better do you have a full version windows install disc.

[silversurfer44]

HP machines usually have a tattoo partition ( hidden ) and they supply a floppy restore disk. The use of which restores the computer back manufacturers settings. Which means Windows SP3 will need to be re-installed. So OEM disks are needed.

[chrissie]

What is the model number of the HP XP machine?

Did it come with any restore discs?

Or even better do you have a full version windows install disc.

Hi BB

It's an HP Pavilion don't know the model number.  No discs, no floppy restore disk.

Can you tell me do I download the AVAST free first then uninstall AVG then install the AVAST?  I think I read sometime ago that's how you do it as I know I won't be able to go online after I uninstall AVG.  Trouble is if things fail with downloading et al then I'm offline until I can get an AV on here aren't I?

[silversurfer44]

Yes Chrissie, download first then disconnect. Uninstall AVG, reboot and then install AVAST.
You may need to go online to complete the installation.

[tuftedduck]

To add to ss44 comments, you may need to go online to complete installation and once Avast is installed you will want to update it's definitions.........so before doing that but after uninstalling AVG remember to switch on your XP firewall (start button>control panel>security centre>Windows Firewall.)

ps........I don't think you are the least bit cranky 

[UncleUB]

Good luck Chrissie..

Its not the end of the world if you are unprotected online for a short length of time,so don't fret too much about that

[chrissie]

ps........I don't think you are the least bit cranky 

Thanks Colin and TD....

@TD...rumbled....

[chrissie]

Thanks Uncy....I will trust to luck lol

[jeffbb]

Hi

If you haven't got an AV working its no big deal  as long as you only visit a reputable site like your new AV provider first  .Oh and don't download any mail until your New AV is updated and fully functional.

good luck
Regards Jeff