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[Archie]

Yep.  8)

[Archie]

Hi Guys,

Just an update on this issue.

It has been drizzling on and off whole day.  I have had 3 incoming calls and several out going calls today.  The strange thing is, I haven't had a single disconnect today.  The router has stayed connected for last 31 hours.  Does this mean that the line has now stabilised?

If that is the case then my up/down stream speeds are very low. Before this issue my download IP profile used to be 2500kbps and now it has dropped down to 1700 kbps.  The upload speed used to be 390 and now dropped down to 88. Will DLM automatically up the speeds later on or will I have to power off and 30 mins later power up the router to get the improved speeds?

Many regards,

Archie.

[Archie]

Hi guys,

Just an update on Router - it disconnected after 34 hours.  There was no telephone call.  It has just done it on its own.  All hopes dashed again. 

Archie.

[burakkucat]

Just an update on Router - it disconnected after 34 hours.  There was no telephone call.  It has just done it on its own.

Without seeing the overall trend of your SNRM (graphs are nice), it is impossible to say what has happened.

It could be that your SNRM was rather small and as the inevitable "hours of darkness" noise rose, the SNRM became too small for the modem to hold sync -- so it performed a reset, sync'ing at a lower rate but with a bigger SNRM. Note the previous sentence is pure speculation. The only thing that is definite is that you have an issue with your ADSL connection.

[Archie]

Thanks for clarification of possible reason for the last disconnect, burakkucat.

I haven't managed to set up the routerstat yet but following are the stats from the DG834GT:
ADSL Link           Downstream    Upstream
Connection Speed    2039 kbps    88 kbps
Line Attenuation    63.5 db            37.0 db
Noise Margin            13.3 db            21.6 db

The above gives me an IP profile of down=1700 and up=80 instead of the figures in my post #8.

I appreciate this might not be enough to analyse cause for disconnect.

Archie.

[Archie]

Hello burakkucat & razpag,

As b'cat requested I have run the RouterStats' SNR to produce a graph, but I am unable to attach it this post.  Please tell me how do I do this.

Thanks very much.
Archie.


[attachment deleted by admin]

[Archie]

So sorry guys, it is there.  I have done it.
Archie.

[BritBrat]

Your noise margin is fine.

I take it you have dialled 17070 option 2 and listened for noise? put it on speaker if you can but do not have ear to phone when she speaks.

Do you here anything?

Then try option 1 and see if line drops, try and record the system with router stats while testing.

Then repeat the tests with the router in test socket and no filter or phone connected, use a mobile to dial your number.

[Archie]

Thanks,BritBrat.

I have tried 17070 option 2 before, but not with the speaker on.  Your way is different.  I will try that.

Thanks very much.
Archie.

[Archie]

Hi Britbrat,

Then repeat the tests with the router in test socket and no filter or phone connected, use a mobile to dial your number.

I do not think this will be possible as the router connector is different from the Test socket.  So, I will have to use the filter to connect the router to the test socket.  Don't you agree?

Archie.

[BritBrat]

Sorry about that, I forgot I use a different type of cable that terminates with a normall BT plug.

What I was trying to do was rule out everything local leaving the BT line as the only possible problem.

The reason I use the speaker is if any noise is there it will be amplified. But dont let her shout in your ear, it hurts.

I let her speak then I listen but not for to long (15 secs).

[Archie]

Thanks, BritBrat.  Much appreciated.  So, I will have to use a filter to connect the router only to the test socket.
Archie.

[Archie]

Hi Guys,

As promised, here is the update on the issue.

My ISP has arranged for BT OR Boost Enginner visit for Thursday pm. 

Can't wait to get this this issue sorted. 

Regards,
Archie.

[razpag]

Good stuff Archie. As the kettle is boiling, relay as much info as you can to the engineer about previous visits etc etc ..... I would maybe show him this thread as well.

[Archie]

Hello razpag,

Good stuff Archie. As the kettle is boiling, relay as much info as you can to the engineer about previous visits etc etc ..... I would maybe show him this thread as well.

Thank you.  I will do just what you suggest.

Just out of interest, I have had 2 disconnects today and 1 yesterday, but not due to incoming or out going calls.    Today the weather has been hot and dry.

Regards,
Archie.