Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Pages: 1 [2]

Author Topic: Bt engineer bill  (Read 5160 times)

silversurfer44

  • Kitizen
  • ****
  • Posts: 4422
  • Lord Muck
    • Ben Novice Weather
Re: Bt engineer bill
« Reply #15 on: May 29, 2011, 07:01:47 PM »

I feel you should be due some sort of compensation for all the heartache and upset you have gone through. By BT agreeing to waiver the charges and admitting they were unjustified I think you could push it here. That's just the sort of thing that gives BT its bad name.
Also that bad name then gets pushed on to the other guys that do the work and should be applauded for their efforts. The name of the subsidiary just escapes for the moment.
« Last Edit: May 29, 2011, 07:08:25 PM by silversurfer44 »
Logged
Colin II : It's no good being a pessimist, it wouldn't work anyway.

BritBrat

  • Kitizen
  • ****
  • Posts: 1354
Re: Bt engineer bill
« Reply #16 on: May 29, 2011, 10:37:48 PM »

That's just the sort of thing that gives BT its bad name.

Exactly and why I always run BT down but when I do it is normally related to the internet and retail phone services, not the line rental or repair service that I have found to be very good, not perfect all the time but very good as a rule.

BT retail lost 100's of pounds from me because they wanted to charge me 4.50 for paying my bill on time, I have never paid it to this day and I could still pay my bill the same way I always did.

They keep sending me letters of offers and I bin them without even reading it.


Was it Openreach you could not recall?
« Last Edit: May 29, 2011, 10:42:15 PM by BritBrat »
Logged

iwish

  • Member
  • **
  • Posts: 94
Re: Bt engineer bill
« Reply #17 on: May 30, 2011, 12:58:15 AM »

What has peed me off is if that was someone that was some old lady or guy they would have probably dipped into what little money they have for food just to pay a bill that bt should never have sent. it looks like BT now send the bill and only decide if it was just or not if we question it.
How many have wrongly paid for work done by bt in the UK
I bet its well into the thousands upon thousands
Logged

iwish

  • Member
  • **
  • Posts: 94
Re: Bt engineer bill
« Reply #18 on: May 30, 2011, 01:03:47 AM »

the exact email
I can confirm that your request disputing the charges raised by us has
been fully investigated.

BT have responded with the following:

Engineer completed work on the E/D side of the cable.

From BT's findings they conclude that the charges are unjustified &
agree to waiver them.

are they saying they sent a bill to me without looking at what the engineer had done
if they had looked then i should not have been sent any bill at all.
or are they just saying we tried or luck to get some cash out of you and it failed, oh well better luck next time
Logged

burakkucat

  • Global Moderator
  • Senior Kitizen
  • *
  • Posts: 26676
  • Over the Rainbow Bridge
    • The ELRepo Project
Re: Bt engineer bill
« Reply #19 on: May 30, 2011, 02:00:41 AM »

The correct sequence, with regard to that bill, should have been:

(1) OR invoice your ISP.
(2) Your ISP invoices you.
(3) You reject the ISP invoice, with your details why.
(4) ISP reject the OR invoice, passing on the information you have provided.
(5) OR and ISP squabble.
(6) ISP comes back to you.
(7) You restate your case.
(8 ) ISP reiterates "No" to OR.
(9) OR checks the logs.
(10) OR apologises to your ISP.
(11) ISP apologises to you (on OR's behalf).

Legally, you are the client of your ISP (not OR) and your ISP is the client of OR. OR should only have done what its client, your ISP, asked it to do. It was in that communication channel that things went wrong.

Of course, if your ISP is BT Retail there may have been a bit of "trying it on".

A personal comment. I do not trust BT Retail or BT Wholesale to get things right. >:(

However I cannot fault the OR engineering staff -- having previously spent time talking to members of the current incarnation and also BT & GPO engineers (the previous variants). :)
Logged
:cat:  100% Linux and, previously, Unix. Co-founder of the ELRepo Project.

Please consider making a donation to support the running of this site.

silversurfer44

  • Kitizen
  • ****
  • Posts: 4422
  • Lord Muck
    • Ben Novice Weather
Re: Bt engineer bill
« Reply #20 on: May 30, 2011, 07:48:10 AM »

@ BritBrat >> Was it Openreach you could not recall? <<

My comment was written with tongue in cheek. :)
Logged
Colin II : It's no good being a pessimist, it wouldn't work anyway.

iwish

  • Member
  • **
  • Posts: 94
Re: Bt engineer bill
« Reply #21 on: May 30, 2011, 11:59:54 AM »

Would it not have been better if OR just had a look at the job list before they sent a bill.
That way they would have seen that no charge was warrant and that would have been the end of it.
What am saying is some people could be paying for work that is BTs responsibility
Correct sequence should be
(1) OR read job sheet and decide at that point if i am liable for the work that was done
then so on and so on

I stand by my comment that it looks like they are trying to get cash out of you
E and D side are BTs responsibility.
so once again either they ignored the job sheet "bad management" or they are trying it on with customers now
Logged

coolsnakeman

  • Reg Member
  • ***
  • Posts: 421
    • IT Support Belfast
Re: Bt engineer bill
« Reply #22 on: May 30, 2011, 12:38:41 PM »

Hey,

Its the engineer that raises the order for a charge to the SP who then generally raises an order onto the customers account. From the very start i could of told you it was unjustified and the charge should never have been raised. New faceplate was fitted which puts it in warranty for a year and this goes faulty and they replace it for another 1 then charge you. I don't think so lol. I would have understood if it had of been a faceplate you purchased yourself and BT did not fit as this is deemed as non maintained BT equipment then your charges would of stood but if that was the case the charge should of been raised on the first call out that replace that faceplate with a faulty 1! But remember mistakes can be made and BT are willing to accept if they have made a mistake so at least your getting the charge waived.

Regards
Gary
Logged
Pages: 1 [2]