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Author Topic: no internet  (Read 8674 times)

razpag

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Re: no internet
« Reply #30 on: February 15, 2011, 08:16:14 PM »

Can you now see my point about the SP's mis-communication between themselves, but especially when dealing with us (Openreach) ????.

The SP has called you and had a specific conversation with you about your 'Broadband problem', they then subsequently ask for a PSTN engineer to visit ??? Pure madness !!!

This is what angers me slightly when folk kick off with engineers, when it's clearly the SP's mishandling of the situation. It really is a daily occurence.

Back to your problem iwish .... I truly sympathise with you. Where are you based mate ??? 
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iwish

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Re: no internet
« Reply #31 on: February 16, 2011, 11:18:11 AM »

Based in Kilmarnock Ayrshire
was an engineer from the exchange that sent the wrong engineer, but that was a honest mistake
a wee mistake in his notes
we have another engineer booked for today and hope all goes well
Will explain everything that has been done
and let him know about the 2 lift and shifts
1st one fixed it, 2nd one that was done by mistake and broke it again
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razpag

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Re: no internet
« Reply #32 on: February 16, 2011, 04:18:51 PM »

Ayrshire eh ?? Unfortunately, a long way off my beaten track. I would have gone the 'extra mile' for you, and tried to either get the job myself, or get  somebody else I could trust if you lived in another 'patch', but nearby. But you're way tooooo far mate.

Well, I hope you eventually get it sorted this time.
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jeffbb

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Re: no internet
« Reply #33 on: February 16, 2011, 05:18:29 PM »

Hi

Looks as if your ISP has capped your DS rate . The Max SNR Margin you would expect from the DLM is 15db.I guess someone has seen the horrendous errors and decided to cap your line rather than fix the fault .

Regards Jeff
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iwish

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Re: no internet
« Reply #34 on: February 16, 2011, 05:59:16 PM »

Its now got nasty
Do not want to explain in an open forum but can PM you if ya like

This is the downstream now but that's not all that has happened

Noise Margin:     6.4   dB
Connection Rate:  5517  Kbps
Line Attenuation: 51.5  dB
Power:            0.0   dBm
Max Rate:         6632  Kbps
 
SuperFrames:      308502
SF (CRC) Errors:  27
Reed Solomon:     21595186
RS Corrected:     8542
RS Un-Corrected:  79
HEC:              23
Errored Seconds:  71
Severe ES:        26

Interleave Depth: 32
Bitswaps:         434
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jeffbb

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Re: no internet
« Reply #35 on: February 16, 2011, 11:14:29 PM »

Hi
quote
Noise Margin:     6.4   dB
Connection Rate:  5517  Kbps


These now seem normal

PM Ok

Regards Jeff
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iwish

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Re: no internet
« Reply #36 on: February 16, 2011, 11:50:57 PM »

Errors are gone almost
Just the odd errors here and there but all is good
line sync for my line is amazing for my 51.1db
all phones have been reconnected
all is well
PM has been sent
« Last Edit: February 17, 2011, 12:46:56 AM by iwish »
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iwish

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Re: no internet
« Reply #37 on: February 17, 2011, 04:35:39 PM »

happy to report only 100 crc errors in a 24 hour period snr only drops from 6 to 5 at night and no snr spikes
still have 5571 sync and brass profile was lifted after only 1 hour to 4.5
Engineer said he never saw any fault so have put it down to an act of god
as after him spending 30 mins at the cab playing with wires our connection has been solid
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BritBrat

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Re: no internet
« Reply #38 on: February 18, 2011, 11:15:54 AM »

Good news.
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jeffbb

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Re: no internet
« Reply #39 on: February 18, 2011, 03:32:47 PM »

Hi
quote :Engineer said he never saw any fault so have put it down to an act of god
ADSL works in mysterious ways  ;)

Regards  Jeff
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razpag

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Re: no internet
« Reply #40 on: February 18, 2011, 03:37:22 PM »

Hi
quote :Engineer said he never saw any fault so have put it down to an act of god
ADSL works in mysterious ways  ;)

Regards  Jeff

No it doesn't. We engineers are quite obviously disrupting service to the EU's for ....... well ..... the hell of it.  ;)
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jeffbb

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Re: no internet
« Reply #41 on: February 18, 2011, 03:38:16 PM »

 :)
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iwish

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Re: no internet
« Reply #42 on: February 18, 2011, 04:55:59 PM »

1st connection drop since fault was fixed and speed has gone up again
Noise Margin:     6.0   dB
Connection Rate:  5733  Kbps
Line Attenuation: 51.5  dB
Power:            0.0   dBm
Max Rate:         6792  Kbps

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