WELL SECOND ENGINEER HAS DECIDED NOT TO BOTHER TURNING UP Well done BT customer service ]
have only had 12 hours of internet out of 144 hours
I am not going to say any more as i am sooooooooo peed off
Ridiculous comment, iwish. We (Openreach Engineers), don't just decide on a whim "Not to bother turning up".
You firstly need to
understand that we are NOT BT engineers anymore. Haven't been for approx. 5yrs now. We are called Openreach and work for, and on behalf of, all SP's. If your SP, whoever it may be, has told you they will raise a fault for us to attend site, but then for some reason don't, then Openreach cannot be blamed.
On a daily basis, I will go to
'appointments made' that the EU has no knowledge of. In the same breath, I can go to an appointment and the EU will say, "You were supposed to be here 3 days ago according to my SP". I will get, "You don't need to come into my house, the faults outside because my SP said so!" at least 3-4 times a week.
There's also the 'No Access' situation, whereby Openreach have 2 appointment slots (0800-1300 and 1300-1800), but there's nobody at home when I get there. We then have to ring the mobile contact number on the job and the EU says, "I'm in Sainsbury's shopping. My SP said you would turn up at 1030".
What I'm trying to convey to you is that what the SP is telling its EU's, is not neccessarily what is actually happening. As a previous OP has sarcastically pointed out, SP's are in a communications business, but are not very good at cross-comming between their own various departments.
We (OR) are at the mercy of the SP's as we can ONLY go to an appointment if the SP has made one. So please think before you post iwish, engineers are basically doing what they are told to do by your SP. We don't just think to ourselves, "I can't be bothered going to that job".
