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Author Topic: no internet  (Read 8707 times)

iwish

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no internet
« on: February 09, 2011, 07:51:27 PM »
Yesterday i had a lift and shift done and was called by the engineer to see if all was ok now
turned on router and got a sync but masses of errors came right in
So called isp to say it was worse and we bothed found the line noise was bad and he could hardly hear me.
Bt blamed it on a port mismatch
so they did something again, then they called to ask if it was ok now.
Turned the router on and got a great sync and no errors and Snr was great
only thing now is i cant log on to the internet
Isp said it could be a stale session and to power off for 15mins
Did this and still no internet
It has been over 24 hours and router shows very very very low errors and all corrected
but still cant get any internet connection
Have been told another engineer has to come to the house again

Any one got any ideas what could be wrong
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razpag

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Re: no internet
« Reply #1 on: February 09, 2011, 08:24:08 PM »
Quote from: iwish on February 09, 2011, 07:51:27 PM
Yesterday i had a lift and shift done and was called by the engineer to see if all was ok now
turned on router and got a sync but masses of errors came right in
So called isp to say it was worse and we bothed found the line noise was bad and he could hardly hear me.
Bt blamed it on a port mismatch
so they did something again, then they called to ask if it was ok now.
Turned the router on and got a great sync and no errors and Snr was great
only thing now is i cant log on to the internet
Isp said it could be a stale session and to power off for 15mins
Did this and still no internet
It has been over 24 hours and router shows very very very low errors and all corrected
but still cant get any internet connection
Have been told another engineer has to come to the house again

Any one got any ideas what could be wrong

Have you tried 'Diagnose connection problems' ??

The "Port Mis-match" coud still be the problem. By that, I mean that you may well have 'DSL synch' but it will be an idle port. In other words, the voltage/path to the exchange is there, but there is no gateway out. It's kinda like a 'Stopped line' on the telephones. You have a dial tone but you can't dial out or ring in on the 'Stopped' number. It's easy done as the equipment ports are close together and most, if not all, engineers will have jumpered (re-wired) one wrongly by accident.
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razpag

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Re: no internet
« Reply #2 on: February 09, 2011, 08:27:57 PM »
Or, you may well be on the correct ports in the exchange, but your PC settings will have been 'messed with' by your SP. Had one exactly the same today, whereby the router manager had to be accessed and the username and password re-input in order to get web access.

On 'Diagnose problems' it had initially reported 'DNS server problem'.
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iwish

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Re: no internet
« Reply #3 on: February 09, 2011, 08:38:13 PM »
tried the bt test login and and its still down
I hope it is a idle port and they can fix it right away as 3Gmobile is a right pain

ADSL Port
MAC Address    00:18:4D:5F:5F:C5
IP Address    ---
Network Type    PPPoA
IP Subnet Mask    ---
Gateway IP Address    ---
Domain Name Server    ---


Modem
ADSL Firmware Version    A2pB022c.d20e
Modem Status    Connected
DownStream Connection Speed    3927 kbps
UpStream Connection Speed    888 kbps
VPI    0
VCI    38

Connection Time    00:00:00
Connecting to Server    Disconnect
Negotiation    LCP is allowed to come up.
Authentication    ---
Getting IP Addresses    ---
Getting Network Mask    ---
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jeffbb

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Re: no internet
« Reply #4 on: February 09, 2011, 10:37:00 PM »
Hi

Can you look at your router  log . this will tell you if its trying to connect to your ISP.

it may look something  like this
Sun, 2010-05-23 02:42:14 - LCP down.
Sun, 2010-05-23 02:42:21 - Initialize LCP.
Sun, 2010-05-23 02:42:21 - LCP is allowed to come up.
Sun, 2010-05-23 02:43:21 - Initialize LCP.
Sun, 2010-05-23 02:43:21 - LCP is allowed to come up.
Sun, 2010-05-23 02:44:21 - Initialize LCP.
Sun, 2010-05-23 02:44:21 - LCP is allowed to come up.
Sun, 2010-05-23 02:45:21 - Initialize LCP.
Sun, 2010-05-23 02:45:21 - LCP is allowed to come up.
Sun, 2010-05-23 02:46:21 - Initialize LCP.
Sun, 2010-05-23 02:46:21 - LCP is allowed to come up.
Sun, 2010-05-23 02:47:21 - Initialize LCP.
Sun, 2010-05-23 02:47:21 - LCP is allowed to come up.
Sun, 2010-05-23 02:48:21 - Initialize LCP.
Sun, 2010-05-23 02:48:21 - LCP is allowed to come up.
Sun, 2010-05-23 02:49:21 - Initialize LCP.
Sun, 2010-05-23 02:49:22 - LCP is allowed to come up.
Sun, 2010-05-23 02:50:22 - Initialize LCP.
Sun, 2010-05-23 02:50:22 - LCP is allowed to come up.
Sun, 2010-05-23 02:50:42 - CHAP authentication success                           

In your case the lst line won't be there

Regards Jeff


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iwish

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Re: no internet
« Reply #5 on: February 09, 2011, 11:36:32 PM »
Yup everything but the last line
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razpag

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Re: no internet
« Reply #6 on: February 10, 2011, 07:26:25 AM »
Ring your SP back and they'll either talk you through the authenticating process, or take control of your 'key strokes' and do it for you.
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iwish

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Re: no internet
« Reply #7 on: February 10, 2011, 10:27:48 AM »
Already done that and been there
All router settings are spot on and have not been changed from day one
It was working right up until the lift and shift was done, then the line was down for 20 mins
When it came back up the sync was there but no gateway
Am going to say its something at the exchange that needs to be done as i have done the 2 bt test logins and still nothing
Engineer will be here at 12pm so will see then
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iwish

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Re: no internet
« Reply #8 on: February 10, 2011, 04:31:28 PM »
Happy days

ADSL Firmware Version    A2pB022c.d20e
Modem Status    Connected
DownStream Connection Speed    4862 kbps
UpStream Connection Speed    840 kbps

am not going to get into what was up but its now fixed and line has never been better
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roseway

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Re: no internet
« Reply #9 on: February 10, 2011, 04:33:40 PM »
It looks good :fingers:
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  Eric

iwish

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Re: no internet
« Reply #10 on: February 10, 2011, 04:56:24 PM »
fault was High resistance fault and a lift and shift that did not get done right
But thanks to a great engineer all is well and this is now the stats after i sorted out the router

downstream
Noise Margin: 5.9 dB
Connection Rate: 5362 Kbps
Line Attenuation: 52.0 dB
Power: 0.0 dBm

upstream
Noise Margin: 5.7 dB
Connection Rate: 840 Kbps
Line Attenuation: 31.9 dB
Power: 12.9 dBm
Max Rate: 844 Kbps

That is the best i have ever seen and engineer says i have the best speed in my village, yet i sit furthest from the exchange
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roseway

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Re: no internet
« Reply #11 on: February 10, 2011, 06:35:31 PM »
Excellent :)
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  Eric

jeffbb

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Re: no internet
« Reply #12 on: February 11, 2011, 03:07:38 PM »

Hi
great  :)

Regards Jeff
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iwish

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Re: no internet
« Reply #13 on: February 11, 2011, 10:26:21 PM »
Well after hours of trouble free internet we get a call at 8:30am from an engineer to tell us he has fixed our broadband
Em that was done yesterday i tell him
Him, no i just fixed it then end of call
Go have a look and its worse than ever and once again i have no PPPo session
What the hell are BT playing at
so call isp and they are confused and arrange a BT engineer visit who never turns up

Who do i call to find out what the hell they are playing at and why they keep messing with my mind and line
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iwish

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Re: no internet
« Reply #14 on: February 13, 2011, 12:45:42 AM »
WELL SECOND ENGINEER HAS DECIDED NOT TO BOTHER TURNING UP
Well done BT customer service ]
have only had 12 hours of internet out of 144 hours
I am not going to say any more as i am sooooooooo peed off
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