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[slippalong]

Hi Roseway.Many thanks for your reply.I don't go online gaming so not a problem there.Have been connected for 19 hours now, still no major problems that I can see.Will give it a few days and fingers crossed I will be up to a reasonable speed.

[kitz]

Glad to see that things are better on the new HH.   Hope everything has now sorted

[shape]

Hello all, nice informative site.
Sorry to jump in on this thread, but i'm having a similar issue with the homehub loosing sync, and giving me a terrible connection.
I recently migrated to BT, i used to sync at 5.5meg but now around 0.1 meg.
I blame the hub, but bt having none of it, so i'm on my second hub but no improvement.
I have had many engineer visits, changed drop wire, new adsl face plate, the broadband engineers all sync up at 4 meg straight away, so more proof to me its the hubs.
What i'm thinking is if any of the currently stocked bt business routers will be good on a line of 41db, i'll still need the hub for my broadband bt calls.
Many thanks for any info.

[Astral]

Hi shape, welcome to the forum.

Sorry I can't answer your question, despite having a BT wireless hub, but I'm sure somebody clever will be along to help you soon.

[kitz]

>> if any of the currently stocked bt business routers will be good on a line of 41db

If you mean the 2Wire router that they (or at least were doing) ship with the BT business accounts - then they do seem to have a fairly good reputation... far more so than the HHs.

[Pwiggler]

hi shape

my attenuation is in the 60's according to my HH and i still sync at 7 meg.

what are you using to measure your speed? (ie 0.1 meg)

[shape]

Thanks for the replies.
Just had another engineer visit.
He has told me to tell the high level resolutions bloke to ring him, and if he has any sort of power he will suggest what he thinks the next course of action should be.
As the customer he said he could not tell me that he thinks I need a lift and shift. (what is this)
I have to wait an hour before i ring high level resolutions to give the engineer time to get his report in.
For my speed results i have used bt speed tester.
Will the 2 wire support vision and broadband talk?
Many thanks for the replies.

I have been reading that the speedtouch 585 is a very good and stable router.
Can anybody recommend a good source for one?
Thanks again ;-)

[shape]

Just spoke to BT, there sending me out a voyager 2110.
It can do vision, but not broadband calls.
That will work with DMT for the future should I need it.
Going to monitor if the voyager 2110 will be more stable on my line.
If it is i'll have to look at a solution for getting broadband calls working as I have the anytime package.
Maybe I'll have to buy a new phone or router or both, and try and come to some sort of deal with resolutions.
Just a wait and see game I suppose.

[shape]

I have just compiled todays stats for your appraisel.
First taking this morning,
Second tonight.

Test1 comprises of two tests

1. Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3744 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2399 kbps
2. Assured Rate Test: -provides background information.
Assured Rate IP profile on your line is - 500 kbps
Actual IP throughput achieved during the test was - 553 kbps


http://www.thinkbroadband.com/speedtest/results/id/11973043523370977912.html


Link Information


Uptime: 0 days, 7:35:13

Modulation: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,744

Data Transferred (Sent/Received) [MB/MB]: 9.76 / 89.78

Output Power (Up/Down) [dBm]: 12.0 / 19.5

Line Attenuation (Up/Down) [dB]: 20.5 / 42.0

SN Margin (Up/Down) [dB]: 22.0 / 7.5

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 4 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 11 / 0

FEC Errors (Up/Down): 0 / 187,011

CRC Errors (Up/Down): 0 / 889

HEC Errors (Up/Down): 0 / 796

Line Profile: Interleaved




Tonight..

Link Information
   
 
Uptime: 0 days, 3:55:40
 
Modulation: G.992.1 annex A
 
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,024
 
Data Transferred (Sent/Received) [MB/MB]: 7.77 / 20.87
 
Output Power (Up/Down) [dBm]: 12.5 / 18.0
 
Line Attenuation (Up/Down) [dB]: 20.5 / 42.0
 
SN Margin (Up/Down) [dB]: 10.0 / 8.0
 
Vendor ID (Local/Remote): TMMB / TSTC
 
Loss of Framing (Local/Remote): 0 / 0
 
Loss of Signal (Local/Remote): 6 / 0
 
Loss of Power (Local/Remote): 0 / 0
 
Loss of Link (Remote): 0
 
Error Seconds (Local/Remote): 19 / 0
 
FEC Errors (Up/Down): 0 / 2,896
 
CRC Errors (Up/Down): 0 / 23
 
HEC Errors (Up/Down): 0 / 20
 
Line Profile: Interleaved


Test1 comprises of two tests

1. Best Effort Test:  -provides background information.
    IP profile for your line is - 750 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  1024 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 447 kbps
2. Assured Rate Test:  -provides background information.
    Assured Rate IP profile on your line is - 500 kbps
    Actual IP throughput achieved during the test was - 455 kbps




And this was before I migrated to BT.

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 4500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  5056 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 4023 kbps

[kitz]

>> he thinks I need a lift and shift. (what is this)

Move you to a different line card at the exchange

1. Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3744 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2399 kbps 

Okay perhaps a little low - but about right - what isnt right is the TBB speedtest result.
indicating perhaps some sort of throttling with BT broadband.  Its interesting to note that the TBB speedtest is more in line with your assured rate.

Uptime: 0 days, 3:55:40
 
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,024

Something happened apprx 4 hours later which caused your router to loose sync with the exchange and the resync is at a much lower figure.  Loss of signal has increased by 2 therefore its obvious its occured twice, so you could have gone down in 2 separate stages.

This loss of sync is the root of your problem since that has immediately brought your IP profile back down again... and it could take a day or so to recover.


One thing that does occur at this time of year - xmas tree lights.   Does the router drop time co-incide with switching on any lights (or anything similar).

[shape]

Uh Oh!!!!
I had to ring high level complaints for some help with the voyager 2091 they sent me too try, to see if hub is at fault. (been at it since 5.00 p.m)
I can ping the router, not the internet.
But i was able to tell the router to perform a firmware update, which it did.
Anyway he told me my sync speed had not increased, i blamed the many connection/ reconnections i performed over an hour and a bit trying difo settings, and swopping between hub and 2091 to read up and try and get it working.
He says, wholesale will probably do no more for me, and i can think about a full refund and no service, or accepting the poor service i'm recieving, GULP!!

He couldn't even help me get the router working, i'm desperate to get it o work and stabilise my line, before i have to make that decision.
It can connect to internet, I just can't open any websites, nor ping em.
Please Please help :-)
Many thanks

[shape]

got the router on t'net.

Line Mode G.DMT   Line State Show Time 
 Latency Type Interleave   Line Up Time 00:00:42:14 
 Line Coding Trellis On   Line Up Count 4 
   
 Statistics Downstream Upstream 
 Line Rate 2368 Kbps 448 Kbps 
 Noise Margin 6.6 dB 21.0 dB 
 Line Attenuation 42.0 dB 20.0 dB 
 Output Power 18.4 dBm 12.1 dBm 
 K (number of bytes in DMT frame) 75 15 
 R (number of check bytes in RS code word) 16 16 
 S (RS code word size in DMT frame) 2 8 
 D (interleaver depth) 16 4 
 Super Frames 149027  149025   
 Super Frame Errors 15  0   
 RS Words 5066954  1266712   
 RS Correctable Errors 9758  18   
 RS Uncorrectable Errors 126  0   
 HEC Errors 12  0   
 OCD Errors 0  0   
 LCD Errors 0  0   
 ES Errors 0  0 


Just hope it starts climbing up.

[mr_chris]

Looks like you have some nasty stuff in your line somewhere I take it that because you've had an engineer's visit, that you've tried your routers in the master test socket etc?

For a line of 42dB attenuation you should be getting at least 6 Mb sync, especially with 6dB SNR margin. Hope you get things sorted out.

[shape]

Yer summit nasty on line mate.
Yer brand new master socket and drop wire fitted by bt
I syncd today at 3 meg at 6db, this held all day till it started getting dark.
Watched it like a loser till it lost connection,
resync'd at 2 meg at 9db,
Just hoping this holds through the night, as if it does, i don't think it will lose connection through day!
And it may stabalise.
Just waiting to see if wholesale will action a E side pair swop, there not interested in lift and shift.
Thanks for replying, your very kind :-)

Line Mode G.DMT   Line State Show Time 
 Latency Type Interleave   Line Up Time 00:01:01:14 
 Line Coding Trellis On   Line Up Count 8 
   
 Statistics Downstream Upstream 
 Line Rate 2048 Kbps 448 Kbps 
 Noise Margin 9.0 dB 21.0 dB 
 Line Attenuation 42.0 dB 20.0 dB 
 Output Power 18.3 dBm 12.1 dBm 
 K (number of bytes in DMT frame) 65 15 
 R (number of check bytes in RS code word) 16 16 
 S (RS code word size in DMT frame) 2 8 
 D (interleaver depth) 16 4 
 Super Frames 216073  216071   
 Super Frame Errors 46  0   
 RS Words 7346492  1836603   
 RS Correctable Errors 6399  0   
 RS Uncorrectable Errors 434  0   
 HEC Errors 42  0   
 OCD Errors 2  0   
 LCD Errors 0  0   
 ES Errors 0  0 

[mr_chris]

Well, the E side pair swap could help... this is the bit between your local green cabinet and the exchange, i.e. a significant proportion of your phone line.

To be honest, a "lift and shift" is only any good if the fault lies at the exchange (faulty line card in the DSLAM for example, which doesn't really happen all too often), as this involves putting your line onto a different DSLAM.

In the meantime try not to let it sync too often (easier said than done I know!) as your target SNR margin will continue to rise as there are more errors on the line. It looks like it's already risen to 9dB instead of 6dB, and it will stay there even when your fault is fixed. If you have a router compatible with the DMT tool you can tweak the target SNR margin down to get a bit more speed out of the line, but I wouldn't start playing obviously until your fault is resolved.

Good luck!