I have just received a 'gilt edged' invitation to become one of the 'better connected' from a Warren Buckley Managing Director of BT Customer Services. Unfortunately Mr Buckley has omitted to give me a return address to which I can either post or e'mail my reply. I'd really like to accept his kind invitation which assures me his product is the UK's most complete broadband and that which he offers, "will have everyone talking."
That last remark is probably the most genuine statement of the whole invitation, the rest, I expect is as phony as the pseudo gilding on the invitation card itself. For if 'everyone' knew the sort of service I have received from BT Broadband these last three weeks, - (sorry three years - the former, acute and the later chronic) they would indeed be all talking.
Now if someone could please supply me with a return address for Mr Buckley I'd like to respond and ask him how it is possible to have a Broadband connection that drops out several times a day, on most days, (but not every day##), fails to reset either automatically or by using any of the conventional BT cures**, futile visits from his engineers on four separate occasions and a fifth expected next Friday, without it resulting in the 'better connection' he is promising.
Yes, I really would like a better connection Mr Buckley so why don't you give me one. - Please!
**I find making a telephone call to someone or other is the best way to get the router to reconnect to Broadband.
## It's on the days that I get a good connection that the engineers arrange to come!
