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[mjuk]

Thanks, BritBrat for advice re NTE box!

Just to give you a further update:  received follow up phone call from VM who had communication back from BTw - it turns out that when I was set up as ADSL MAX (three years ago) & that according to BTw, they had capped my line for 'no apparent reason whatsoever' as no line fault at that time.  The VM guy said first time he came acrossed a capped ADSL MAX which was done in apparent error. 
 
I now have to go through the 10 day training. I have moved router to test socket. 

Perhaps a rookie question;  but I am experiencing speeds of on average 6meg on my mobile phone and on my laptop ~ 2.0meg.  Would this indicate that something needs to be done to my laptop to ensure get similar stats.  Have deleted all cookies etc. and I have been using speedtest.net app. on phone.  I just want to ensure optimum conditions so that IP profile doesn't fall as a result of training.
Any suggestions appreciated?
Current stats on
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 56544 96779 0 2555 24426 01:25:13
LAN 10M/100M 539 0 0 17 0 01:25:47
WLAN 11M/54M 103955 62936 0 25211 2694 01:25:37

ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 27 db 6.5 db
Noise Margin 9 db 24 db
 
Kirsty

[BritBrat]

Can you connect laptop to router using ethernet cable?

If you can that would rule out or in wireless speed issues.

But at the moment I would not turn off router and leave well alone for 10 days, 2Meg will be fine on laptop for normall internet use.

I have come across people on a fixed cap before when MAX dsl was first used, now I don't think you can get a fixed 500 service.  My guess is that was what you were on and they forget to change it.

I am changing ISP this month so I will also have to do the training but I have a feeling mine is slightly different with LLU service.

[mjuk]

It is difficult to know exactly what we were on as VM's records say ADSL MAX was supplied and only just come to light that BTw had 'capped the ADSL MAX' service which VM obviously didn't check way back then or since...

I won't turn off the router but is it normal for different wireless devices to get varied speeds & does this affect the 'training'?

[BritBrat]

It will not affect training, the only thing that will if if you turn off router or there is a line fault.

Nothing you do with computers will affect it unless you enter the router setup and reboot or something.

I don't know why you are getting different speed results from laptop unless you are connected to next doors internet.  Could just be wireless card or MTU settings.

Just wait it out and come back to that later.

[mjuk]

100% certain both connected to our BB & not the neighbours.  OK - will investigate the laptop issue after training although getting new laptop soon so may help?

[HPsauce]

That suggests it's an old (XP?) laptop.
All sorts of things would slow it down, especially on wireless.

[mjuk]

That suggests it's an old (XP?) laptop.

Not too old - windows vista about 2 years old - work computer 

[GunJack]

make sure your wifi card drivers are up-to-date....

[coolsnakeman]

Check the size of your RAM on your laptop cause i have a funny feeling it is only 1Gb which runs like a piece of ..... on vista. Alot of customers where having similiar issues cause the memory wasn't big enough so a fix for that was to upgrade to 2Gb and that sorted it out. Another thing which could be causing the varies of speeds on each device is interference make sure you have no cordless phones next to the router and perhaps try changing the wireless channel that might sort it out for you.

Regards
Gary

[mjuk]

RAM is 3gb and have updated drivers and changed channel but not much change   

However...  I just purchased a new laptop and getting speeds around 6.5megs on average - yippee  !!  I cannot believe I had been putting up with my capped line of 0.5meg for so long!!

I just want to say again how much help you have all been on my quest for faster speed and getting resolution from my ISP as well as increasing my knowledge on the subject...  thank you, thank you, thank you!

I will keep you updated on to the outcome of the 'training' in the next week or so.

Kirsty

[coolsnakeman]

wohooooo its fixed! Chances are its the wireless card in that laptop then.

Regards
Gary

[roseway]

Great news! :clap2:

[BritBrat]

Great news.