I have taken on board all that's been said and the relevant info, however, being a fairly extensive user of RM I have often seen a different side of their "service". I send things through the post as do my fellow crafters, that are well protected and sealed and very often they are damaged, slit open or lost and it's a long process to get things put right especially when it comes to handmade things which can never be replaced. Myself and other people like me trust RM to get their service right and often they don't. A few years back when I sent six (not only craft items but cassette tapes recorded as letters) they were lost and it was actually down to the postman. He left his loaded bike unattended for sometime and everything in it was stolen AND I still see this practise going on!
As regarding putting up the postage, it's not just the initial up to 100g 1st and 2nd class stamps that go up. The increments in weight are always put up too and often by amounts of 4 - 6 - 8 and
more pence on weights above 100grms. This to me is daylight robbery, sorry if you don't agree but where on earth is it all going to end? They are actually killing off business from the ordinary customer because people don't trust mail to reach its destination half the time and when it does, it could be damaged. The service that used to be there isn't. Did anyone see the undercover filming of one of the sorting offices in a documentary a couple of months ago? I and many others I know were appalled at just what goes on, how mail is lost, left because they can't be bothered to go and deliver for whatever reason and how they are taking on people without fully checking their credentials like they used to!
Whoever is at "fault" for the poor service myself and many others receive should be ashamed of themselves but as we have no alternative we just have to pay up and shut up. I don't think any of us would complain about paying for a first class and well maintained service but when it comes down to it, that's the last thing RM seem to deliver in my opinion.