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Author Topic: Major BT outage in Scotland  (Read 15311 times)

silversurfer44

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Re: Major BT outage in Scotland
« Reply #15 on: November 03, 2010, 07:42:55 PM »

I've just checked and my area code is also on the list. I have seen no interruption in the last 7 days.
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sevenlayermuddle

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Re: Major BT outage in Scotland
« Reply #16 on: November 03, 2010, 07:53:44 PM »

I've racked my brains, and checked all the codes I've ever lived, they're all listed.  I checked the codes of friends and distant relatives, they are all there too.   :-X
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silversurfer44

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Re: Major BT outage in Scotland
« Reply #17 on: November 03, 2010, 07:58:06 PM »

It would appear the list is purely a list of codes. Not necessarily a list of affected codes.
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Zoe

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Re: Major BT outage in Scotland
« Reply #18 on: November 03, 2010, 08:55:08 PM »

Hi Walter  :)


My area code is on your last list.
But I Live.. North Wales  ???

Two Things To Note Though...
1] One of the Hubs or whatever you call them  :-\  for my area code ( exchange ) is in Manchester.
2] Heard that the problem only affects ADSL .. Not ADSL2+  ( And I'm On ADSL2+ ).

Thanks!  


Zoe
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waltergmw

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Re: Major BT outage in Scotland
« Reply #19 on: November 04, 2010, 05:19:14 PM »

The problem has at last been resolved according to Plusnet's information received from BT.
Let us hope that they are correct this time.
We must accept that there will be failures from time to time but it seems unreasonable that the cause of a fault of this magnitude has not at least been summarised and made public.
One might also hope that remedial actions will be completed rapidly to avoid any such future incidents.
Given that there are so few RAS installations it would not seem unreasonable that at least one spare of every component is available on each site together with fully up to date back up data and the means to reload it.

It would also be reassuring if a comparison with the different 21CN RASs was provided again with appropriate back up spares and data.

Kind regards,
Walter

__________________________________________

Service: ADSL Dial
Posted: Thu, Nov 04 2010 at 16:52:46
Subject: Broadband Connectivity Issues (64232) - RESOLVED

This is an update to yesterday's post about the major service outage that has been affecting parts of Ireland, Scotland and the North of England.

We have received an update from our suppliers advising us that service has now been fully restored.

If you are still having problems then we suggest you try powering off your modem or router before powering it back up and attempting to reconnect. If you are still having difficulties connecting after trying this then we suggest you contact our help desk via the usual channels.

Please accept our apologies for the extended nature of this particular outage.

Kind regards,

Bob Pullen
Customer Support

Service: ADSL Dial
Posted: Thu, Nov 04 2010 at 16:52:46
Subject: Broadband Connectivity Issues (64232) - RESOLVED

This is an update to yesterday's post about the major service outage that has been affecting parts of Ireland, Scotland and the North of England.

We have received an update from our suppliers advising us that service has now been fully restored.

If you are still having problems then we suggest you try powering off your modem or router before powering it back up and attempting to reconnect. If you are still having difficulties connecting after trying this then we suggest you contact our help desk via the usual channels.

Please accept our apologies for the extended nature of this particular outage.

Kind regards,

Bob Pullen
Customer Support
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coolsnakeman

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Re: Major BT outage in Scotland
« Reply #20 on: November 04, 2010, 05:44:18 PM »

This has been a major service failure and i think we all have something to learn from this. Yesterday our phones didn't stop and it was mayhem. There is however some customers calling in with authentication issues this is down to the router resetting itself back to default username and password so all that needs to be done with that is re-enter your username and password back into the router and it will reconnect to your service. That is for those of you that still can not authenticate. Lets hope we never cross something as big and serious like this again and we can have steps put in place to avoid anything like this. Biggest outage i have EVER seen in the over 4 years i have been doing technical support for broadband!

Regards
Gary
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waltergmw

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Re: Major BT outage in Scotland
« Reply #21 on: November 06, 2010, 11:31:43 PM »

Oh dear !

You'll see that England is mentioned including 01483 Guildford area which I know uses both Reading and Kingston upon Thames RASs.
I've just checked three BT Wholesale suplied services all with Zen and I can't detect any abnormal drops.

Perhaps this suggests UK-wide configuration or software faults rather than component failures as the problems are so widespread.

Kind regards,
Walter


Service: ADSL Dial
Posted: Sat, Nov 06 2010 at 19:10:31
Subject: Broadband connectivity issues (64349) - NEW

Our suppliers have made us aware of potential loss and degraded service affecting users in Scotlad, Ireland and parts of England.

Our suppliers are working on this issue and further updates will be posted when available.

Please accept our apologies for any inconvenience this may cause.

Customers on the following dialling codes may be affected.

01132, 01133, 01142, 01159, 01162, 01179, 01189, 01202, 01205, 01206, 01207, 01209, 012121, 012123, 012135, 012138, 012142, 012143, 012145, 012147, 012148, 012150, 012151, 012152, 012154, 012155, 012156, 012162, 012164, 012170, 012174, 012176, 012177, 012178, 01223, 01224, 01225, 01226, 01228, 01229, 01233, 01234, 01235, 01236, 01241, 01242, 01243, 01244, 01246, 01248, 01250, 01252, 01253, 01254, 01257, 01259, 01260, 01261, 01262, 01270, 01271, 01273, 01274, 01276, 01277, 01278, 01279, 01282, 01283, 01284, 01287, 01289, 01290, 01292, 01293, 01294, 01295, 01296, 01298, 01301, 01303, 01304, 01306, 01307, 01309, 013122, 013125, 013126, 013127, 013130, 013131, 013133, 013134, 013144, 013145, 013146, 013147, 013152, 013153, 013155, 013156, 013162, 013165, 013166, 013167, 01320, 01322, 01324, 01325, 01327, 01329, 01330, 01332, 01333, 01334, 01335, 01337, 01339, 01340, 01342, 01343, 01344, 01346, 01347, 01349, 01350, 01355, 01356, 01357, 01358, 01359, 01360, 01361, 01362, 01368, 01369, 01372, 01375, 01376, 01377, 01381, 01382, 01383, 01384, 01387, 01388, 01389, 01392, 01394, 01397, 01405, 01406, 01407, 01408, 014120, 014122, 014123, 014124, 014125, 014131, 014133, 014134, 014135, 014141, 014142, 014143, 014144, 014153, 014154, 014155, 014156, 014157, 014158, 014161, 014162, 014163, 014164, 014176, 014177, 014178, 014181, 014184, 014187, 014188, 014189, 014193, 014194, 014195, 01420, 01423, 01424, 01427, 01428, 01429, 01431, 01432, 01434, 01436, 01438, 01440, 01443, 01445, 01446, 01449, 01450, 01452, 01454, 01456, 01461, 01463, 01464, 01465, 01466, 01467, 01470, 01471, 01473, 01475, 01476, 01478, 01479, 01480, 01483, 01484, 01491, 01492, 01493, 01494, 01495, 01496, 01499, 015��28, 01501, 01502, 01505, 01506, 01507, 01509, 015126, 015129, 015134, 015142, 015149, 015152, 015154, 015165, 015167, 015192, 015193, 015194, 01520, 01522, 01524, 01527, 01529, 01530, 01536, 01538, 01539, 01540, 01542, 01543, 01546, 01549, 01553, 01554, 01555, 01556, 01557, 01560, 01561, 01562, 01563, 01564, 01567, 01569, 01571, 01573, 01575, 01576, 01577, 01578, 01579, 01581, 01582, 01583, 01586, 01592, 01593, 01595, 01599, 01603, 01604, 01606, 01609, 016122, 016123, 016124, 016125, 016130, 016133, 016134, 016142, 016143, 016144, 016163, 016170, 016173, 016174, 016183, 016184, 016187, 01620, 01623, 01625, 01628, 01629, 01631, 01633, 01634, 01635, 01637, 01638, 01639, 01641, 01642, 01644, 01646, 01651, 01652, 01653, 01655, 01656, 01659, 01661, 01665, 01667, 01668, 01669, 01670, 01671, 01674, 01677, 01680, 01681, 01683, 01685, 01687, 01688, 01689, 01691, 01697, 01698, 01700, 01702, 01704, 01707, 01708, 01709, 01721, 01723, 01724, 01727, 01728, 01732, 01733, 01736, 01738, 01740, 01743, 01745, 01749, 01750, 01752, 01753, 01754, 01757, 01764, 01765, 01766, 01767, 01768, 01770, 01771, 01772, 01773, 01775, 01776, 01779, 01782, 01784, 01785, 01786, 01787, 01788, 01789, 01792, 01793, 01796, 01797, 01803, 01806, 01807, 01808, 01809, 01821, 01827, 01828, 01830, 01833, 01835, 01838, 01843, 01847, 01848, 01851, 01852, 01854, 01855, 01856, 01857, 01859, 01862, 01863, 01864, 01865, 01866, 01869, 01870, 01871, 01875, 01877, 01878, 01879, 01880, 01882, 01887, 01888, 01890, 01892, 01895, 01896, 01899, 01900, 01902, 01903, 01904, 01905, 01908, 01909, 019120, 019121, 019122, 019123, 019124, 019125, 019126, 019127, 019128, 019129, 019134, 019137, 019138, 019141, 019142, 019143, 019144, 019145, 019146, 019147, 019148, 019149, 019151, 019152, 019153, 019154, 019155, 019156, 019158, 01922, 01923, 01924, 01925, 01926, 01929, 01931, 01932, 01934, 01937, 01942, 01944, 01945, 01946, 01947, 01948, 01950, 01952, 01953, 01955, 01957, 01962, 01963, 01964, 01967, 01968, 01969, 01970, 01971, 01972, 01975, 01975 01977, 01977, 01985, 01988, 01992, 01997, 0203251, 0207064, 0207226, 0207231, 0207232, 0207237, 0207240, 0207242, 0207249, 0207252, 0207253, 0207254, 0207263, 0207265, 0207267, 0207272, 0207275, 0207277, 0207278, 0207281, 0207284, 0207287, 0207323, 0207353, 0207357, 0207372, 0207374, 0207378, 0207380, 0207383, 0207387, 0207388, 0207403, 0207405, 0207407, 0207430, 0207481, 0207482, 0207485, 0207488, 0207497, 0207516, 0207519, 0207537, 0207538, 0207561, 0207580, 0207607, 0207608, 0207609, 0207628, 0207631, 0207636, 0207637, 0207638, 0207680, 0207697, 0207700, 0207702, 0207703, 0207708, 0207713, 0207833, 0207836, 0207837, 0207839, 0207920, 0207923, 0207936, 0208254, 0208294, 0208385, 0208391, 0208429, 0208443, 0208464, 0208502, 0208507, 0208510, 0208517, 0208525, 0208539, 0208544, 0208554, 0208556, 0208558, 0208559, 0208564, 0208571, 0208574, 0208591, 0208592, 0208594, 0208595, 0208596, 0208640, 0208647, 0208652, 0208657, 0208665, 0208667, 0208669, 0208675, 0208679, 0208680, 0208681, 0208685, 0208686, 0208688, 0208695, 0208697, 0208699, 0208726, 0208748, 0208759, 0208764, 0208773, 0208774, 0208800, 0208801, 0208802, 0208804, 0208806, 0208808, 0208809, 0208815, 0208843, 0208859, 0208868, 0208880, 0208881, 0208888, 0208897, 0208903, 0208907, 0208909, 0208916, 0208966, 0208984, 0208985, 0208986, 0208988, 0208990, 0238058, 0238067, 0238070, 0238076, 0238077, 0239229, 0239245, 0239247, 0239249, 0239265, 0239266, 0239273, 0239275, 0239281, 0239286, 0239287, 0247631, 0247644, 0247645, 0247663, 0282073, 0282074, 0282075, 0282076, 0282175, 0282176, 0282177, 0282563, 0282564, 0282565, 0282568, 0282582, 0282583, 0282586, 0282587, 0282588, 0282589, 0282763, 0282764, 0282765, 0282766, 0282826, 0282827, 0282858, 0282884, 0282888, 0282954, 0282955, 0282957, 0283025, 0283026, 0283082, 0283083, 0283084, 0283085, 0283086, 0283087, 0283088, 0283750, 0283751, 0283752, 0283753, 0283754, 0283755, 0283756, 0283831, 0283832, 0283833, 0283834, 0283835, 0283836, 0283839, 0283882, 0283883, 0283884, 0283885, 0283887, 0283888, 0283889, 0284062, 0284063, 0284065, 0284066, 0284067, 0284173, 0284175, 0284176, 0284177, 0284272, 0284273, 0284275, 0284277, 0284278, 0284372, 0284375, 0284376, 0284377, 0284461, 0284481, 0284482, 0284483, 0284484, 0284485, 0284488, 0286632, 0286634, 0286638, 0286772, 0286773, 0286774, 0286775, 0286862, 0286863, 0286864, 0286865, 0287032, 0287034, 0287035, 0287082, 0287083, 0287084, 0287086, 0287121, 0287126, 0287127, 0287128, 0287129, 0287130, 0287131, 0287132, 0287133, 0287134, 0287135, 0287136, 0287137, 0287138, 0287139, 0287141, 0287181, 0287184, 0287186, 0287188, 0287772, 0287774, 0287775, 0287776, 0287778, 0287930, 0287938, 0287939, 0287940, 0287941, 0287946, 0287954, 0287962, 0287963, 0287964, 0287965, 0288075, 0288076, 0288077, 0288164, 0288165, 0288166, 0288167, 0288224, 0288225, 0288283, 0288284, 0288289, 0288554, 0288555, 0288556, 0288673, 0288674, 0288675, 0288676, 0288772, 0288773, 0288774, 0288775, 0288776, 0288778, 0288952, 0288953, 0288954, 0288956, 0289020, 0289022, 0289023, 0289024, 0289027, 0289028, 0289029, 0289030, 0289031, 0289032, 0289033, 0289034, 0289035, 0289036, 0289037, 0289038, 0289039, 0289040, 0289041, 0289042, 0289043, 0289044, 0289045, 0289046, 0289047, 0289048, 0289049, 0289050, 0289055, 0289056, 0289058, 0289059, 0289060, 0289061, 0289062, 0289064, 0289065, 0289066, 0289067, 0289068, 0289069, 0289070, 0289071, 0289072, 0289073, 0289074, 0289075, 0289076, 0289077, 0289078, 0289079, 0289080, 0289081, 0289082, 0289083, 0289084, 0289085, 0289086, 0289087, 0289090, 0289091, 0289092, 0289093, 0289094, 0289096, 0289127, 0289145, 0289146, 0289147, 0289180, 0289181, 0289182, 0289185, 0289186, 0289187, 0289188, 0289258, 0289260, 0289261, 0289262, 0289263, 0289264, 0289265, 0289266, 0289267, 0289268, 0289269, 0289332, 0289334, 0289335, 0289336, 0289337, 0289338, 0289442, 0289443, 0289445, 0289446, 0289447, 0289448, 0289508, 0289751, 0289752, 0289753, 0289754, 0289756, 0292022, 0292034, 0292037, 0292038, 0292064, 0292066, 0292077, 0292079,

Kind regards,

Joanne Pilson
Customer Suppor
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sevenlayermuddle

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Re: Major BT outage in Scotland
« Reply #22 on: November 07, 2010, 12:16:45 AM »

This has been a major service failure and i think we all have something to learn from this. Yesterday our phones didn't stop and it was mayhem. There is however some customers calling in with authentication issues this is down to the router resetting itself back to default username and password so all that needs to be done with that is re-enter your username and password back into the router and it will reconnect to your service. That is for those of you that still can not authenticate. Lets hope we never cross something as big and serious like this again and we can have steps put in place to avoid anything like this. Biggest outage i have EVER seen in the over 4 years i have been doing technical support for broadband!

Regards
Gary

@Gary,

It does seem a bit odd that the effects have been so very widespread, and yet I haven't heard of any  other ISP beyond Scotland & North England, other than PN,  being seriously affected.  I had reason to call Demon's helpline several times last week and, each time, they answered in the first ring, which is very unusual.  Moreover, of the various explanations and excuses that they offered for the problem I was discussing (email access), none were related to this apparent nationwide outage.

Can you confirm that PN have checked the possibility that there is some other problem with PN's infrastructure, which occurred about the same time as the Edinburgh outage, and which is in fact completely unrelated?  Or could it be that some critical component of PN's infrastructure happens to be in the affected area?

Regardless of that, are there any dialling codes, anywhere in the UK, which are NOT included in the list of area codes for PN customers apparently affected by these problems?

- 7LM
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UncleUB

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Re: Major BT outage in Scotland
« Reply #23 on: November 07, 2010, 07:38:08 AM »

Quote
Regardless of that, are there any dialling codes, anywhere in the UK, which are NOT included in the list of area codes for PN customers apparently affected by these problems?

- 7LM

I notice my city(Sheffield)is not mentioned,and thats's where Plusnet's head office is ...
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tuftedduck

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Re: Major BT outage in Scotland
« Reply #24 on: November 07, 2010, 07:59:52 AM »

I also notice that whereas there are several members here who are customers of Plusnet, no such member has complained, on this forum,  of a service break due to this situation.........other than to query the content of the Plusnet reports.
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waltergmw

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Re: Major BT outage in Scotland
« Reply #25 on: November 07, 2010, 08:42:25 AM »

I also believe, but cannot prove, that BT themselves use the line phone number for authentication, but most other ISPs have to authenticate using their supplied passwords.
Whether PN as part of BT use the phone number or a different password might also affect this issue?
Neither Zen nor AAISP seem to be reporting the outage.

Kind regards,
Walter
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tuftedduck

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Re: Major BT outage in Scotland
« Reply #26 on: November 07, 2010, 10:38:53 AM »

>>>Neither Zen nor AAISP seem to be reporting the outage. <<<

Nor are Virgin Media. They did so report on the 30th. October, but now give the "all clear"
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renluop

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Re: Major BT outage in Scotland
« Reply #27 on: November 07, 2010, 01:40:41 PM »

Does seem peculiar. To the West Bournemouth 01202 is noted and to the East Southampton/Portsmouth 02380 is too. 01425 in the New Forest area is not, nor is Salisbury 01722 to the north.
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tonyappuk

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Re: Major BT outage in Scotland
« Reply #28 on: November 07, 2010, 07:05:20 PM »

I'm with PN in Hampshire and have had no problems so far. I suggested earlier that these problems could be due to a widescale deployment of a software/firmware update possibly by BT to its exchange equipment. I think this would still be a viable explanation. What do others think?
Tony
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renluop

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Re: Major BT outage in Scotland
« Reply #29 on: November 07, 2010, 07:25:44 PM »

...
Regardless of that, are there any dialling codes, anywhere in the UK, which are NOT included in the list of area codes for PN customers apparently affected by these problems?

- 7LM


Apart from those I referred to earlier 01622 Maidstone, 01580 Mid Kent(?), 01725 Rockbourne, are ones that I am familiar with not listed. Probably oodles more too,
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