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Author Topic: O2 Website Shop  (Read 10327 times)

UncleUB

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O2 Website Shop
« on: October 10, 2010, 11:10:35 AM »

Hi all

I have just logged onto my O2 account to buy a new PAYG phone.When I first looged on the connection was secure(golden padlock and the blue bit on the screen capture below showing its a secure connection



But as soon as I visited the shop part and  added the phone to basket,proceeded to checkout,the connection wasn't secure and when it came to the credit card bit the golden padlock had an exclamation mark over it and there was no blue section in the address bar.I obviously didn't proceed.
This was the screen capture when I got to where you put in your card details



I do online shopping a lot and have never encountered this problem before,any ideas.
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roseway

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Re: O2 Website Shop
« Reply #1 on: October 10, 2010, 11:24:39 AM »

I think you're right to be suspicious. It suggests that the web page in question hasn't been properly set up, so although it's an https address it may still not be secure. The only other possibility I can think of is a browser bug, so it might be worth trying with a different browser.
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  Eric

tuftedduck

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Re: O2 Website Shop
« Reply #2 on: October 10, 2010, 11:27:20 AM »

Further to roseway's sound advice.......did you at any point log out from account. I only ask as in the second, "unsecured" screenie the url would indicate that a "guest" not a "user" is on line ?
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UncleUB

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Re: O2 Website Shop
« Reply #3 on: October 10, 2010, 11:32:21 AM »

Thanks guys,

No I didn't log out and I have also tried using Opera as well as Firefox with the same results.

As I have said all other secure transaction on other sites are fine.

As an example I just went to the T mobile site,added a phone to basket,proceeded to check out and straight away it was secure,BEFORE I had even put in any personal details or created an account.

Edit,just tried IE8 as well,and none of the site was secure using that....I tried the T Mobile site again,and as soon as It went to ask for personal details,it was secure.

Edit 2.....I have ordered via the telephone to be on the safe side.
« Last Edit: October 10, 2010, 12:21:42 PM by UncleUB »
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UncleUB

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Re: O2 Website Shop
« Reply #4 on: October 10, 2010, 06:47:52 PM »

Just had a reply from O2 by email

Quote
Thanks for replying to Srikanth's email and I'm sorry that you feel our
website is not completely secured.

Please be assured that our service to buy Pay & Go mobile phones online
is completely secured. For more confirmation the website address given
below starts with 'https' which means its secured.

https://registration.o2.co.uk/o2/webtopup/mobiledetailsprepare.do
 


To know the reason you noticed a security warning that said that the
connection was only partially encrypted, you'll need to contact your
Internet service provider for further help.

When I click on the link in the reply,it starts out with the Blue secure section,but as soon as the page loads fully the blue section has gone and the page is not secure.
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roseway

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Re: O2 Website Shop
« Reply #5 on: October 10, 2010, 07:04:57 PM »

I've just tried that link, and the padlock in the bottom right corner of the FF window has a red line through it. Despite what they say, it isn't secure (or at least can't be verified as such).

Just by way of comparison, here's the Orange mobile top-up page. The padlock is shown as secure.

https://www.youraccount.orange.co.uk/topup/pub/topup
« Last Edit: October 10, 2010, 07:10:34 PM by roseway »
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  Eric

silversurfer44

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Re: O2 Website Shop
« Reply #6 on: October 10, 2010, 07:11:35 PM »

I have also tried with FF and checked what it says about the site security. There is something on that page that is not encrypted, maybe an image or something. What ever it is not fully secure even though it is https.
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Colin II : It's no good being a pessimist, it wouldn't work anyway.

UncleUB

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Re: O2 Website Shop
« Reply #7 on: October 11, 2010, 07:50:49 AM »

Thanks very much guys,

I have been told by someone on the O2 and also over at the C/A forums that if it has https in the address it is secure,but I'm still not convinced,see screen shots below which were taken when I was on the page where you are suppose to put in your credit card details.





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silversurfer44

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Re: O2 Website Shop
« Reply #8 on: October 11, 2010, 08:20:00 AM »

I got a bit more information on mine.
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Colin II : It's no good being a pessimist, it wouldn't work anyway.

UncleUB

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Re: O2 Website Shop
« Reply #9 on: October 11, 2010, 08:55:41 AM »

Thanks Colin,

I just tried via Opera and got the same message as you.
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silversurfer44

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Re: O2 Website Shop
« Reply #10 on: October 11, 2010, 09:01:09 AM »

Do you think it might be worth sending a screen shot to O2?
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Colin II : It's no good being a pessimist, it wouldn't work anyway.

UncleUB

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Re: O2 Website Shop
« Reply #11 on: October 11, 2010, 09:12:49 AM »

Do you think it might be worth sending a screen shot to O2?

I have done so Colin,but as the email section of O2 seems to always replied by an Indian then I won't hold my breath.

The last reply I received was to contact my isp  :-X (who is O2)What its got to do with your isp heaven knows
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roseway

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Re: O2 Website Shop
« Reply #12 on: October 11, 2010, 09:29:38 AM »

I think this is a rather serious issue. We are repeatedly told only to trust sites which show the padlock in the corner, and the O2 shop doesn't do so, and fails security checks, yet O2 claim that it's secure. I don't know if there's any central point for reporting this kind of thing to the banks, but I think they should be interested.
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  Eric

silversurfer44

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Re: O2 Website Shop
« Reply #13 on: October 11, 2010, 09:40:56 AM »

Were I going to buy something from O2 I would certainly inform the certificate issuer as the opera dialogue suggests. I feel a bit apprehensive about doing that as I don't want to buy anything from them. As Roseway says it is quite serious and a rather sloppy couldn't careless replay to your email UncleUB.
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Colin II : It's no good being a pessimist, it wouldn't work anyway.

UncleUB

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Re: O2 Website Shop
« Reply #14 on: October 11, 2010, 10:02:26 AM »

I have just had a lengthy discussions on the telephone with O2,firstly with BB tech support who kept telling me the site is secure and submitting my personal details is safe  :no:

But after being passed to various departments no one has been able to answer my queries fully,one person said it will be my anti virus software. :-X

I am still awaiting a reply to my email (the one where I sent various screenshots).

Not sure what else to do,apart from staying clear buying anything via the site.
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