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[Jack Hackett]

OOooohhhh...  somethings just happened....
Lost connection (PN must have been doing something) finally re-connected, I am now synching at 7.6Mbps Cool!  8)

What wire did you tug on Chris?

Here's my latest result


I've still to check the BT Speedtest tho

BT best effort result
Assured Rate IP profile on your line is - 2000 kbps
Actual IP throughput achieved during the test was - 417 kbps

we are getting somewhere, I expect these figures to improve over the next few days.

Sim

[chrisparr]

I guess BT read my 'suggestion' on the fault report.
Basically it went along the lines of "Remove the 2Mb cap, Remove the 2Mb cap, Remove the 2Mb cap, Remove the 2Mb cap, Remove the 2Mb cap Remove the 2Mb cap, Remove the 2Mb cap, Remove the 2Mb cap, Remove the 2Mb cap, Remove the 2Mb cap, Remove the 2Mb cap, Please"

[kitz]

>> Assured Rate IP profile on your line is - 2000 kbps

Looks like something still has to update somewhere in the system - cause that doesnt look like a Max profile.

Speed still seems on the low side though for a line syncing at 7.6 Mbps.
Maybe needs to settle down and the new profile take effect properly and the system re-adjust?

[mr_chris]

Perhaps BT's systems still think he's on the 2M capped Max connection, which is why the odd speedtest result?

It should just say "IP profile on your line" rather than "Assured Rate". Assured rate is a different service altogether I believe.

Actually, on an assured rate service, one would guess that you should be guaranteed a minimum of the "assured rate"? So why is he only getting 417kbps? Weird.

[Jack Hackett]

I guess BT read my 'suggestion' on the fault report.
Basically it went along the lines of "Remove the 2Mb cap, Remove the 2Mb cap...... repeat... , Please"

PMSL

getting there


BT Speedtester busy at the moment

Edit: 20:00
BT Speedtest result
IP profile for your line is - 6500 kbps
DSL connection rate Up/Dn: 448kbps / 7616kbps
Actual IP throughput achieved during the test was - 1743 kbps

Getting there.....

[Jack Hackett]

Hi folks,

Lookey here  8)




A big thank you to Chris Parr and his colleagues at PN for getting the issue sorted out. I'd love to know the ins and outs of what was causing it and what was done fix it , drop me an email (only if you have chance)

Kitz, a big thank you too for your assistance and giving a nudge

I'll keep monitoring and inform as required.

Kind regards to all
Simon & family

[kitz]

YAY  brilliant - good news

Looks like it just took a while for the profile to catch up properly.
That last profile certainly didnt look like a "normal" max one, lets hope it stays stable now.

Hopefully you can also get that sort of speed during the day time too and not just off peak?

[chrisparr]

I'd love to know the ins and outs of what was causing it and what was done fix it

Ermmmm, I can't really answer this, not because it's sensitive information but because BT haven't actually told us. I've just gone back to look at the fault report and all the updates say are:-

NO BTW FAULT - The pstn line test passes.Please resolve the issue with your customer directly. Any further BTW involvement may incur a charge

and then

PSTN fault outstanding

and then

00 - Fault Found - Appointment Required

- this one coincided with your improved speed.

Helpful eh?

Anyways, good to hear that your speeds have improved and long may they continue  8)

[kitz]

Thanks for your help and intervention chris