Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: Email display/log on problem  (Read 2359 times)

UncleUB

  • Helpful
  • Senior Kitizen
  • *
  • Posts: 29543
Email display/log on problem
« on: August 16, 2010, 11:21:17 AM »

Hi all,

My elderly neighbour has just called me to say he has a problem logging onto his email account with TalkTalk.What happens is when he opens  the page in the link below the images under the log in screen jump up and block part of the sign in screen which means he is unable to log in to his email account As you can see its ok on my pc.

He is using a 15" lap top with XP and has IE8 as his browser any thoughts?

http://www.talktalk.co.uk/mail/?lpos=header-core&lid=My_Mail

ps I have to go out now so won't be able to reply for a bit.
Logged

tuftedduck

  • Senior Kitizen
  • ******
  • Posts: 29658
  • Router Luvvin Duck
Re: Email display/log on problem
« Reply #1 on: August 16, 2010, 12:17:07 PM »

Which browser is he using, unkyUb, and has he tried the appropriate content/image blocker.

Also, if he has a "shrink to width" or "fit to width" option in the browser, turn it off....that might help.
« Last Edit: August 16, 2010, 12:21:47 PM by tuftedduck »
Logged

UncleUB

  • Helpful
  • Senior Kitizen
  • *
  • Posts: 29543
Re: Email display/log on problem
« Reply #2 on: August 16, 2010, 01:26:35 PM »

Hi TD......he is using IE8.

I have just got back so not had the chance to phone him yet.
Logged
 

anything