Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[jid]

Thanks for confirming that Stuart. 

As for the ADSL2+ thing, I have tried forcing the router to connect with ADSL2+ but it just won't sync, I suppose my Line Profile is limiting to ADSL?

Kind regards

Jamie

[StuBell85]

Perhaps. Tiscali still use different profiling systems for the time being. TalkTalk customers are all on ADSL2+, the 8mb users are just speed sync capped. Then again, it could be your router.

[jid]

Thanks Stuart

Its unlikely to be the router, its ADSL2+ enabled etc etc

Probably the profiling I would have thought. I suppose the profiling on Tiscali won't be the same forever would it?

[StuBell85]

Well to plan is to have all customers on the same LLU equiptment managed by the same people. All of this year is dedicated to merging with Tiscali, including TalkTalk TV which came from Tiscali TV and will be available later in the year

[jid]

Hi again Stuart

Have today recieved a letter from TalkTalk/Tiscali saying my price is going to change so to align with the TalkTalk products.

Now the change in price is fine but I am wondering if this also means I am going over to TalkTalk LLU or if that is yet to come? Also as you said before I could now if I wanted to ring up the number on the letter - 0800 542 6537 and ask to be put onto TalkTalk Pro with no problems keeping my Tiscali email addresses etc?

Thanks again

Jamie

[StuBell85]

Hi Jamie,

At this stage, it's just your billing that's changing. You'd have to call the TalkTalk sales team to be put onto the TalkTalk LLU equipment because at this stage you're still on Tiscali equipment. We'd effectively add you as a new customer if you go this, so you get a new provisioning and a shiny new D-Link N router with the Pro pack. Any contract you're in at the moment with Tiscali will be waived ofcourse. Your email addresses will be an issue though as most people lose their @ Tiscali.co.uk email addresses. I don't work for the Tiscali partition, however I have heard that if you set up a dial up account with them using your email address then it will remain live after you close your broadband account. Obviously you'd never use the dial up account and it would be free.
Still, @talktalk.net email addresses are available. It's not ideal and it will be an inconvenience, but we are unable to retain the email addresses any other way.

[jid]

Thanks again Stuart, much appreciated 

I think I may as well wait then as switching from Tiscali LLU to TalkTalk LLU will probably be a pain and it seems I would need a new line and so would loose my current telephone number.

I think I will stay where I am for the time being - I am sure I will eventually be moved to the TalkTalk Network anyways...

[StuBell85]

No, your telephone number will remain the same. Everything is identical, just the email is an issue

[jid]

Hi Stuart,

As expected my bill has now increased by £2 (ish) more a month.

I assume this means I am now on the TalkTalk billing system via Tiscali LLU (i still have a tiscali ip)?

Is it likely that I will soon move to the TalkTalk LLU network? Will I be notified of this move as of course I will have to have some downtime for the physical transfer to take place?

Thanks Again

Jamie

[GunJack]

JiD,

after trying for months to answer the questions both you and I asked on the migration, I finally managed to speak to someone techie within TT this week, and was told the same as you - the only way at present to force migration to a TT MSAN/DSLAM with ADSL2+ is to pay £40 for a new line and then have the old tiscali line disconnected once the new one is up and running

Still no timetable exchange by exchange

and still, contrary to the TT guy's comments, no ADSL2+ being activated on the existing tiscali exchange kit

I too have decided to stay as I am for now...FTTC may be available by the time I'm migrated, so not going to sign up for a new 18/24 month contract right now....

[bobmacans]

We can not predict what will happen tomorrow.