Hi,
I've been with my present ISP (AOL) for over 10 years and, despite other peoples dislikes of AOL, I have, until recently found them to be reliable and helpful when needed.
My download speed during the day is always very good at around 6.7Mbps and, until a couple of months ago, didn't usually vary much in the evening. I believe that my consistently good daytime speeds prove, at least to me, that my line is OK, and for up here in the Highlands I am more than happy with that sort of service. However, from early evening onwards my download now drops so dramatically that my usage of my BB connection is very limited. The speed drops to around 0.9Mbps or even less. Last night it went down to just 0.24Mbps.
AOL are being as open and helpful as they usually can be but I'm just not seeing any improvement. At the end of April they advised me it was a 'congestion issue' and that it would be rectified in May. Now my latest email tells me it is a 'Network issue' which they are currently working to resolve and hope to resolve in June.
They are crediting my account for the time my service is below that which I should expect.
As my local exchange is non LLU, would I expect to see any improvement if I were to jump ship with AOL and go to, let's say BT ? Or would I simply end up with the same congestion / network issues ?