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[jeffbb]

Hi
If your router is compatible
It might be worth trying routerstats  .
Its a very useful trouble shooting tool . It enables long term monitoring of various router stats(SNR,synch etc) and presents data in a graphical format.
There is no need to install the application its a stand alone file.
Regards Jeff

[Zoe]

Hi stevie  

It might or could be better to go all the way back & start from the begining & set up everything from scratch...

Not ideal, but at least if you do things step by step from scratch it`ll allow the good guys & Gals to assist you at each step.

Already Have 
I think it was about day 5 of having nothing but problems.
Reset my router to factory settings.
My mum put a little table in the hall for me so I could put the laptop on it and wire up to the router.
Started from scratch including my wireless settings.
Still The Same!   
Note : I have been through my router settings with a fine tooth comb.


Yep!
I could try the D-Link that AOL sent me.
But knowing there are pages and pages of people on the Talk Talk forum using the same D-Link router supplied to them by Talk Talk.
Pages and pages of people with the exact same problem as me.
What do you reckon my chances of success are? 

Think I'm just going to at least wait until Monday before I try anything else.


Thanks!

Zoe

[Zoe]

Hi jeffbb  


I have had a look at Routerstats  

But unfortunately I don't think it is compatible with my router  


To Be Honest!
Now fully believe that whatever I do it won't make any difference.
I really do believe there is a problems with AOL & Talk Talk.
It would be easier to prove if AOL hadn't closed down our Members Forum  
But there is more than enough evidence on the Talk Talk Forum: http://www.talktalkmembers.com/forums/forumdisplay.php?f=37


Interesting quote from a Talk Talk member posted Today...

Posted By : bigboy2008
   
ok so i went i rang talk talk so there put me in to the second line support they told me there is a technical error on the main talk talk dns and that it will be done soon that was 3 days ago and i still cant play guildwars or go on iplayer/bbc web sites so how much longer will talk talk take to sort this out

Thanks!

Zoe

[jeffbb]

Hi
Your router is not listed BUT these links show that it does work
 see http://vwlowen.m3ezw.co.uk/phpBB3/viewtopic.php?f=1&t=187&hilit=DGND3300

see ref http://community.plus.net/forum/index.php/topic,82173.msg676113.html

 Reply #31 on 03/01/2010, 18:41 »


Regards Jeff

[Zoe]

Hi  


Finally! .. One Tiny Bit Of Good News  

This morning I rebooted my router coz...
1)  It had synced quite low last time.
2)  Knew I was going to be having a big security update this morning - & - Needed my Internet to be stable.

Then about half an hour ago I started getting disconnected again  
Logged into my router intending to have a look at my noise margin.
But got a nice Shock!  
Down: 10042 Kbps
Up: 1020 Kbps
Was So Excited...
Forgot all about my noise margin  


Thanks!

Zoe


See Picture Below  8)

[attachment deleted by admin]

[Zoe]

Hi jeffbb  


Will see how things Go - & - Maybe give it a try then 


Thanks!


Zoe

[Zoe]

Hi  

Still Getting Internet Cut Off!
But at least with OpenDNS we seem to recover better.

Best Speed Test I've Ever Had Today  8)



Router Stats Snap Below!
But my noise margin looks OK ( Think! )  
So! - Perhaps my noise margin is just a red herring in this problem.

Thanks!

Zoe

[attachment deleted by admin]

[Zoe]

Hi  


The Latest News!

By approx 2:30pm this afternoon I was getting disconnected every few minutes  

Note!
When AOL sent me my new settings to put into my router I was a bit confused when I saw there seemed to be an extra setting.
Instead of what they used to be on the old AOL contract...
Login = Master Screen Name - Email Address
Password = Master Password
Service Name ( If Required ) = Blank!

For the new AOL contract they sent me...
New Network Username
New Network Password
Old Master Screen Name

So I Just Figured...
Login = New Network Username
Password = New Network Password
Service Name ( If Required ) = Master Screen Name

In Fact!
When I was first setting up my router with my new settings...
I actually deliberately  left out Service Name and just clicked Apply to see if I would connect to the Internet.
Did Not Connect!
So...
Thinking that my Master Screen Name must need to go where it says Service Name.
I filled it in and I clicked Apply again.
Connected!

Thought... " Great! - Must have it right then "  8)

But with so many problems I started to wonder  
So today I took my Master Screen Name out again.
Clicked... Apply!
And was shocked to see that even though I lost connection for a moment... Reconnected!  

I then set my DNS Servers back to being automatically obtained from ISP
Note: Was shocked to find that OpenDNS server numbers are still in my router and I don't seem to be able to delete them.
Think I should have wiped them out and then set my DNS Servers to be automatically obtained from ISP.
Then Again!
I might be going back to OpenDNS anyway.

Rebooted... Router - & - Computers

And still seem to have the same problems  

Thanks!

Zoe


Below is a picture of the settings boxes I'm talking about.
It's the third one....
Service Name ( If Required ) [ NOW... Not sure if my Master Screen name should go here or Not ]




[attachment deleted by admin]

[Zoe]

Hi  


To add to my confusion  

More and more posts like this on the Talk Talk forum  

Posted Today - By : Samaena
   
There's obviously something wrong at Talk Talk's end.

After searching the forums extensively and trying to change the different settings here, there and everywhere. Nothing is resolved.


How about compensation. Paying for a service we arent receiving, and even worse, paying for something we cannot get to online via Talk Talk due to a 'Networking issue they're aware of'.

I'm really not impressed at all.

Thanks!

Zoe

[UncleUB]

Hi Zoe...

Tbh,I think after all your AOL  woes of late I would be seriously asking to be released from your contract on the grounds that it is not fit for purpose.

There seems something wrong which is out of your control and as a result you would have a strong case to be released from your contract.

Sorry I can't think of anything more positive to say.

[jeffbb]

quote
I then set my DNS Servers back to being automatically obtained from ISP
Note: Was shocked to find that OpenDNS server numbers are still in my router and I don't seem to be able to delete them.
Think I should have wiped them out and then set my DNS Servers to be automatically obtained from ISP.
Then Again!
I might be going back to OpenDNS anyway.

Rebooted... Router - & - Computers

And still seem to have the same problems   Sad

Just a thought did you press  "apply" before rebooting

That's where RS would be handy you could see from the graphs what if anything caused the disconnections .

Regards Jeff

[Zoe]

Hi .. jeffbb - & - UncleUB  


1) I've decided to try leaving my Master Screen Name out of the Service Name box.
Even though initially ( When First Setting Up ) my Internet did Not connect until I put my Master Screen Name in the Service name box.
That was always the one setting that I just wasn't sure about  



2) I've managed to clean out OpenDNS from my router  

Just a thought did you press  "apply" before rebooting

Yep! - Did click Apply!
But now realise that in order to take OpenDNS out...
1) You've got to delete or Back Space the numbers out.
2) Dot the radio button for Obtain automatically from ISP.
3) Then click Apply.
Probably the same to remove any Permanent DNS servers.

And something else I've done...
3) I've put my MTU back up a bit from 1400 to 1432


Things seem to have held tight since  8)
Haven't rebooted everything just yet.
I'm waiting for my son to go out.... Then I Will!

So! - Fingers Crossed!  



But then I read something like this....

Posted Tuesday - By : gtazz

would appreciate some help if possible. I've been happy with my talktalk connection up until about three or four months ago. Even now the majority of the time it's fine, but just occasionally (such as now for instance) it has periods where web pages refuse to load.

The first attempt idles for some time, as if it actually is trying to connect, then I get a "server not found" error. Multiple refreshes eventually convince the browser to reattempt (happy to believe that's a software fault) and it loads fine.

And this....

Posted Today - By : evertonman
   
just sort out your network and DNS rather than tinkering and prodding and getting customers to change private settings.
when (if) the network issues get resolved does this then mean that they will all have to undo that changes made? not everyone is technically minded nor skilled.
nice irony that some sites i can no lnger access are TT competitors so i cannot check out their prices/deals/products....
get it right and get it right first time.... doesnt take much

And....

Posted Today - By : marlovian
   
I have been having these problems this week and it is particularly bad today. Anybody know what is happening?

Think To Myself... " How on earth could it all be just a coincidence "

Tbh,I think after all your AOL  woes of late I would be seriously asking to be released from your contract on the grounds that it is not fit for purpose.
There seems something wrong which is out of your control and as a result you would have a strong case to be released from your contract.
Sorry I can't think of anything more positive to say.

And fear that you could be quite right UncleUB  


Thanks!

Zoe

[jeffbb]

Hi just a thought

is it all related to http://forum.kitz.co.uk/index.php/topic,7180.0.html

Regards Jeff

[Zoe]

Hi jeffbb  


That's exactly what I've been thinking - & - asking at times too  

Just started up my laptop for me - & - Started up the desktop for my son.
Knew that Firefox on the desktop computer had some Add-Ons to be updated .. Coz my laptops Firefox had a Flagfox and Colourful Tabs update the day before.
But When Firefox Restarted....
Instead of showing me the usual Colourful Tabs website as it had on the laptop just the day before.
It showed me a something strange  
Took a picture of the strange web page - & - I've included it in this post! ( See Below )
Hope someone can explain what it is for me  

Thanks!

Zoe



[attachment deleted by admin]

[roseway]

That does look as though it may be a DNS problem. Can you go to the ColorfulTabs site with your laptop?

(By the way, I hadn't come across that addon before, but it's rather nice. )