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[jid]

I must say I am confused.

In December TalkTalk announced they would be discontinuing the brand of Tiscali and all Tiscali customers would become "TalkTalk Customers".

On an article on Moneysupermarket and a few others are all saying all customers will migrate to TalkTalks network tomorrow:-
http://www.moneysupermarket.com/c/news/are-you-getting-the-best-deal-on-your-broadband/0007914/

Surely this couldn't be possible? Unless it means changing IP Addresses or something similar? I am guessing TalkTalk will just use Tiscali's existing LLU kit and upgrade it to their standards and/or connect it to their network?

[HPsauce]

PlusNet have been pushing themselves as an alternative for Tiscali users who don't like the changes.

[waltergmw]

Being rather suspicious over these things, one might suggest it could be a case of frying pans and fire if, in the current econopmic conditions, BT were to amalgamate Plusnet into their mainstream products.

Kind regards,
Walter

[UncleUB]

According to this the Tiscali name is no more.......

http://www.ispreview.co.uk/story/2010/01/07/broadband-isp-tiscali-uk-rebrands-to-talktalk.html

Typing www.tiscali.co.uk now takes you to the Talktalk website.

[BritBrat]

I can see the end of the internet as we know it comming.

There will only be a few big players and they will call all the shots.

[GunJack]

HOWEVER.......

the changeover is going to be a slow process. I'm a tiscali customer, and although all the re-branding's been done on the web, etc., there are many aspects not available to me.

I cannot join the TT member's forum (invalid acc. no., etc.)

I cannot get anyone at either company to talk to me regarding the changeover to the TT network (tiscali cust. care number say they don't have a timetable, exchange by exchange, and TT won't talk to me at all (see above).

The upsides for me should be:-

I shouldn't see any price rises as I'm on anytime call package already at £20 a month, but should start getting 0845/0870 numbers included in the call plan.

I should get ADSL2+ and up to a Meg extra download

TT have already got my exchange on the Gigabit backhaul


.....but no-one can say WHEN all this will happen

[StuBell85]

I work for TalkTalk. Essentially we acquired Tiscali a few months ago and we are only now migrating you over to the TalkTalk customer management software. This will mean that you'll see the headings on your bills change and you'll go onto the equivalent TalkTalk packages. It'll all be done by Feburary.

[waltergmw]

Hi Stu,

What might be more interesting would be to know if, when and how your company might physically integrate your AOL and Tiscali customers particularly where you have multiple services (or BT W services and your own MSAN) in the same exchange.

kind regards,
Walter

[StuBell85]

Well, AOL are not intergrating, they will remain a seperate baby under the same umbrella along with Opal. Tiscali is migrating over now and later in the year Pipex will follow. I think theres roughly about 7 million customers across all of the CPWN (Carphone Warehouse Network) 80% of which are on LLU. In areas where we haven't got the equiptment in the exchange or if the unbundled cabinets are full, customers will be on IP Streaming until we can supply them with LLU.

[StuBell85]

Sorry Jid, to answer your question; unless you were called by one of our reps and changed onto a new tariff and entered into a new contract, you'll remain as you are on the original Tiscali exchange hardware keeping your tiscali.co.uk email if you have one. No technical differences at all, just the way we access your account when you call.

[jid]

Hi Stuart and welcome to the Forums 

Thanks for your reply and sorry for my long response 

One thing I would like to clarify, I have the Tiscali Talk Package via LLU (fully unbundled) and it seems others on the same package are having their price increased to £22.48 a month. Would this apply to me as I suppose the letter could be sent any time between now and February?

Also a quick question relating to the merger, as I am now a "TalkTalk" customer, could I easily switch to your TalkTalk Pro package to take advantage of the faster speeds?

Thanks again

Jamie

[StuBell85]

Yep, any LLU customer can now get TalkTalk Pro at the flick of a switch. Pro gives you the (up to) 24mb speed and unlimited downloads, but also free calls at any time to UK landlines and 0845-0870 service numbers. You'll also get 50% off all calls to any mobile network, so it's not all about the internet. You can upgrade your router to the D-Link N range router for £30 when you apply for Pro, if you wish.

The £22.48 package that you speak of is the Essentials Anytime package. That is also (up to) 24mb now, but only if you specifically request that speed. It has a 40gb usage cap. We enforce this by charging you £5 every time you exceed the monthly limit

[jid]

Thanks for confirming that Stuart 

So I can get this package even though I am still on Tiscali LLU without paying any connection fees at all and without loosing my Tiscali email addresses?

Or should I wait until I am put on to TalkTalk LLU (if I am)?

Cheers

Jamie

[jid]

I have yet another question 

Is it possible for me to force to sync at ADSL2+ on the current Tiscali LLU, or does it have to be set to ADSL2+? I believe on certain ISPs its possible to do this.

[StuBell85]

All of the TalkTalk LLU equiptment is ADSL2+ now, up to 24mb, as is Tiscali's. Your router should automatically configure to this. To answer your question about the email address, If you automatically joined TalkTalk as a merging Tiscali customer then your email isn't affected.