There seems to be people on here who know a lot about BT phone lines, so I thought I'd ask if anyone can help me with a problem with my phone line.
The line works fine for voice calls and has a working broadband connection, although the broadband is poor due to the long line length from exchange (4.4 miles). I have an external NTE as it's a new build property, so have no test socket. I only have one faceplate in the house connected to the external NTE.
My problem is that caller ID doesn't work and the ringtone of my phone is different to how it sounded at my previous house (same phone). I've been getting the runaround between BT and the builders. BT have checked the line and say nothing is wrong. BT blamed the builders wiring, mentioning a "low resistance issue". So I had the builders out and they rechecked the wiring. They can find no fault.
It's very annoying not to have a test socket as I cannot isolate the problem.
Any ideas?