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Customer Service awards

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jeffbb:
Hi
a bit of a surprise in there !!

http://www.thinkbroadband.com/news/4119-customer-service-awards-2009.html

When you consider the terrible time that 02 Access customers have had !!

Regards Jeff

Edit  seems like niche ISP would have been top 4 if only one category !!

silversurfer44:
Ah! The award is given on how Customer Service has performed, not the results achieved. O2 Access is such a disaster because it is cheap and very closely tied to BT ip profiles. I would also suspect that quite a lot of customers that do contact the service centers are less than polite and are unable to converse in an articulate manner. One only has to read the official O2 forum to get the gist of what I mean. I am with O2 for Mobile & Broadband and found their customer service very willing to help, I could understand every word said to me and they were very polite in return to my questions. Unlike when I was with BT in all respects.

kitz:
Some interesting results. - Although looking at it again all the top ones aside from Be have UK support. 
Saying that Be's CS are based in Bulgaria and without a doubt are of a much higher standard and they are far more adsl savy than the foreign (Indian) call centres.

I also notice how TT's support is gradually increasing.. which is nice to see for their customers...
Co-incidentally didnt their CS start to improve with the interaction of (UK) call support staff on their forums?

 

UncleUB:

--- Quote ---I am with O2 for Mobile & Broadband and found their customer service very willing to help, I could understand every word said to me and they were very polite in return to my questions. Unlike when I was with BT in all respects.
--- End quote ---

Same here,

although I never found BT (Indian)support to be rude,just hard to understand and tbh have very little knowledge about UK ADSL.I still have my landline with BT and will continue to do so,as I think if/when you develop a landline fault it is easier getting it sorted being a BT customer.

BritBrat:
O2 Access is crap but the customer support I had with them was good.

Apart from the O2 Forum support as all they do is delete posts/threads.
What is the point of a support forum if they give no support?

Then when users make comments to support other users and the mods do not like the content they delete it or the whole thread and sometimes even the member.
Read the bottom post in this thread:
http://forum.o2.co.uk/viewtopic.php?t=15900&start=75 (Posts: 50)

It hurts to say this but the TalkTalk forum is excelent:
http://www.talktalkmembers.com/forums

Just how a support forum should be.

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