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[geep]

Hi,

Today I changed ISP - from ADSL24/Enta/BT21CN to ADSL24/C&W LLU/Murphx.
Now can't access BBC News Channel or BBC iPlayer any more - they both think I've moved outside the UK.
Hope that ADSL24 will sort this damn fast, else I be changing ISP and reseller smartish.

The Beeb says "Our Geo-IP technology system recognises IP addresses provided by UK-based internet service providers (ISPs). If BBC iPlayer doesn't recognise your address, you must contact your ISP as they alone can register your address.

If your ISP has registered with the appropriate databases, our servers are updated on a regular basis so you will have to wait until the next refresh to gain access".

I use http://www.statcounter.com/ to count visitors to my own website, and it has recorded my own visits thus:
Location: Eastleigh, Hampshire, United Kingdom
IP Address: Murphx Innovative Solutions (109.170.xxx.xxx)

Does anybody know what "appropriate databases" the Beeb uses to determine where I'm coming from?
And how often they refresh them?
I'd like to see for myself what it makes of my IP address.

Cheers,
Peter

[roseway]

Result of whois enquiry:

****************************************************************
% Information related to '109.170.128.0 - 109.170.255.255'

inetnum:        109.170.128.0 - 109.170.255.255
org:            ORG-MIS4-RIPE                 
netname:        UK-MURPHX-20091116             
descr:          MurphX Innovative Solutions   
country:        GB                             
admin-c:        BM58-RIPE                     
tech-c:         MRA100-RIPE                   
status:         ALLOCATED PA                   
mnt-by:         RIPE-NCC-HM-MNT               
mnt-lower:      MURPHX-MNT                     
mnt-routes:     MURPHX-MNT                     
source:         RIPE # Filtered               

organisation:   ORG-MIS4-RIPE
org-name:       MurphX Innovative Solutions
org-type:       LIR                       
address:        MurphX Innovative Solutions
                Ben Murphy                 
                4th Floor Eastleigh House 
                Upper Market Street       
                SO50 9FD Eastleigh         
                United Kingdom             
phone:          +44 (0) 8700 349 100       
fax-no:         +44 (0) 8714 330 316       
admin-c:        BM58-RIPE                 
admin-c:        MRA100-RIPE               
mnt-ref:        MURPHX-MNT                 
mnt-ref:        RIPE-NCC-HM-MNT           
mnt-by:         RIPE-NCC-HM-MNT           
source:         RIPE # Filtered           

role:           murphx Ripe Administrator
address:        murphx Innovative Solutions Ltd
address:        4th Floor                     
address:        Eastleigh House               
address:        Upper Market Street           
address:        Eastleigh                     
address:        Hampshire                     
address:        SO50 9FD                       
address:        UK                             
phone:          +44 (0) 8700 349 100           
fax-no:         +44 (0) 8714 330 316           
admin-c:        MTD100-RIPE                   
tech-c:         MTD100-RIPE                   
nic-hdl:        MRA100-RIPE                   
source:         RIPE # Filtered               
remarks:        trouble:      --[IMPORTANT]-----------------------------
remarks:        trouble:      Please do NOT send abuse complaints to the
remarks:        trouble:      contacts listed.  Please email them to   
remarks:        trouble:      abuse@murphx.com                         
remarks:        trouble:      ------------------------------------------
mnt-by:         MURPHX-MNT
abuse-mailbox:  abuse@murphx.com

person:       Ben Murphy
address:      murphx House, 10 Severn Close, Bicester, Oxon, OX26 2NN, UK.
phone:        +44 870 757 1650
fax-no:       +44 871 433 0316
nic-hdl:      BM58-RIPE
remarks:      Network Administrator
source:       RIPE # Filtered

% Information related to '109.170.128.0/17AS31290'

route:          109.170.128.0/17
descr:          murphx UK Network V
origin:         AS31290
mnt-by:         MURPHX-MNT
source:         RIPE # Filtered
*******************************************************

I'm assuming that your IP address is in that range, because other IP addresses beginning with 109.170... are owned by a Russian organisation.

[geep]

Yup. I'm in that range.
I know I'm in the UK, you and "Réseaux IP Européens" know I'm in the UK, so why in heck doesn't the Beeb know where I am.
Cheers,
Peter

[kitz]

Ive seen this elsewhere before with regards to Murphx and a bad ACL Blacklist.
 
Are you on a static or dynamic IP...  if its dynamic try a reboot to see if you can pick up a different IP range.   If youre on static you need to contact ADSL24->Murphx to see if this can be resolved or if they can allocate you a new IP.... or if they can get the beeb to check their blacklist config.

[geep]

Thanks all. Kitz - hadn't heard about a blacklist before - that's interesting.
I've contacted ADSL24 and am awaiting their response. I have static address.
Saw elsewhere that somebody with Vivaciti/Murphx was given a new IP to solve the problem.

Have asked on the iPlayer message board what the Beeb use as their database, when last updated
and frequency of update. I assumed that I just had a new address that hadn't propagated to them yet.
Wanted to know if the wait is likely to be years, weeks or hours for my address to propagate to them.

Cheers,
Peter

[kitz]

I would imagine someone like the BBC are highly likely to keep their ACL lists smack bang up to date and therefore update as soon as a new list comes out.
If this is the result of an ACL with an error in, then hopefully it should be cleared pretty soon.

I should also imagine there would be someone at Murphx who would know the right authorities to contact... or even who to contact at the Beeb to get this sorted quickly.

[geep]

Hi all,
Back in the UK now.
iPlayer working.
Cheers,
Peter

[roseway]

I hope you enjoyed your short foreign break.