Thanks everyone for your responses.
If need be I may use some of them. However for the time being I will follow the procedures as laid down by the IMBC, which I believe is the procedure for any site finding themselves in this ridiculous situation.
---
This actually came to light because my daughter got a new phone last week. Previously she could surf and access this site fine. However she couldnt when she put the same sim card in her new phone.
Some-one somewhere has made a huge boo-boo last week with her date of birth and put her DoB down as exactly 10 years younger than she really is.
Then came the fun part, Orange didnt want to know, One CS told her that she had requested it.
The best is yet to come... she couldnt even dial 450 from her phone.. and she spent no-end of 20p calls just to be cut off before even getting through to CS.
So I tried from my phone (more expense!). They promised me they would change it.. but no they didnt.
Thats 2 porkie pies from 2 separate CS staff at Orange.
So on Sunday we went into the Orange shop. At first staff couldn't believe that she couldnt get through to 450, until they checked and no she couldn't.
They then gave us one of their phones to try, but as soon as she input her phone no.. the call immediately got terminated without explanation.
It was very nice of Orange to keep taking credit for calls they wouldnt connect! Not!
Half an hour later, the guy at orange shop then contacted them saying where he was phoning from and got through to someone.
She was stood there in the shop complete with passport in her hand as proof of age.. What a nightmare it was for
him to get the (indian) call centre at the other end to believe her date of birth, and they even had some difficulty understanding just what info was on a passport.
Just say she is not impressed with Orange right now.
Wouldn't mind but guess who Ive put my dad with for his new phone?
Not sure if I can be bothered to go through all this again trying to prove that my dad is over 18 too... because as soon as he finds out, I know for a fact that he will not go through what my daughter did, and will likely say forget it.. and then walk into another store.