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Author Topic: BT charging for work on other side of NTE  (Read 11803 times)

jeffbb

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BT charging for work on other side of NTE
« on: October 30, 2009, 06:49:25 PM »

Hi
Not sure where to post  this ?? :-[
Watch out don't report faults you notice on bt equipment could cost you .BT are charging people for work on outside wiring . May even have the bailiffs called in.

Some BT customers are paying their bills and also being charged for line maintenance work.

http://www.bbc.co.uk/blogs/watchdog/2009/10/bt.html

Regards Jeff
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UncleUB

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Re: BT charging for work on other side of NTE
« Reply #1 on: October 30, 2009, 06:54:33 PM »

Disgraceful.   >:(
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silversurfer44

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Re: BT charging for work on other side of NTE
« Reply #2 on: October 31, 2009, 12:22:20 PM »

They really are trying it on aren't they >:(
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BritBrat

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Re: BT charging for work on other side of NTE
« Reply #3 on: October 31, 2009, 12:32:20 PM »

They have been trying that on for ages.

Before you phone:

Disconnect all telcome devices.

Buy a cheap new phone from ARGOS or use a known good working one.

Open up the NTE box and plug the new phone into the internal socket and test.

Still faulty? get an hair dryer and dry out the NTE box to make sure that it is not damp.

Leave the cover off overnight and check for damp.

Still faulty phone BT.

Do not admit to anything to the enginner.

Make notes on what he tells you.

Look at what he does to get it working.

Wait for large bill and argument that you will win. :)
« Last Edit: October 31, 2009, 12:37:33 PM by BritBrat »
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jeffbb

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Re: BT charging for work on other side of NTE
« Reply #4 on: October 31, 2009, 07:22:10 PM »

Hi
@BritBat : the point of the program was that it was external line repairs that were charged for !!! >:(

On a couple of the examples ,the people concerned actually reported the external problem ,then got charged . I think that if you have a fault then do checks as per BritBat list ,then contact BT  .

If you see that the outside line is down,damaged , the pole is down or the exchange is on fire DON'T mention it you could be billed for the repairs .

Regards Jeff
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BritBrat

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Re: BT charging for work on other side of NTE
« Reply #5 on: October 31, 2009, 07:43:39 PM »

I did know that but with BT it does not matter as they make something up and have been doing so for well over a year.

One favourite is damp in the NTE box and that was why the air dryer and make sure it is dry.

I wonder what would happen if Open Reach went bust?

I think they should nationalise it myself as there is no competition.
« Last Edit: October 31, 2009, 07:46:11 PM by BritBrat »
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silversurfer44

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Re: BT charging for work on other side of NTE
« Reply #6 on: November 01, 2009, 08:21:22 AM »

Quote
I think they should nationalise it myself as there is no competition.
In my opinion it should have never been turned over to the private sector.
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BritBrat

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Re: BT charging for work on other side of NTE
« Reply #7 on: November 01, 2009, 08:49:08 AM »

Not to mention we will be paying them 50 pence a month to fund their infastuture upgrades.

Broadband tax
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Tirion

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Re: BT charging for work on other side of NTE
« Reply #8 on: November 23, 2009, 04:43:27 PM »

We actually have a guy that spends most of his day going through BT bills and claiming back charges that have been raised incorrectly or without proper justification. He sits opposite me, and tends to swear regularly ;)

As far as my knowledge of the contracts goes, BT are responsible for any and all faults from the exchange to the NTE Test Socket.  I had it confirmed to me only last week that BT are not obliged to accept responsibility for faults with NTE Faceplates, even if BT supplied it in the first place.

The caveat being, if you broke it you pay for it.
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mr_chris

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Re: BT charging for work on other side of NTE
« Reply #9 on: November 24, 2009, 03:28:23 PM »

As far as my knowledge of the contracts goes, BT are responsible for any and all faults from the exchange to the NTE Test Socket.  I had it confirmed to me only last week that BT are not obliged to accept responsibility for faults with NTE Faceplates, even if BT supplied it in the first place.

The caveat being, if you broke it you pay for it.

That's my understanding too, which I believe is correct. If it worked like that, then that's fair enough.

If they are regularly trying it on with customers, it must be beneficial for them to do so - which must mean that the number of people who simply pay these charges without question, must far outweigh those who claim it back. The good thing is that there is a lot more public awareness in general about issues like this, so more people will check their bills and question anything out of the ordinary.

All it's doing is making us suspicious by default - guilty until proven innocent rather than the other way round, and it's not a good direction to be heading. Hopefully some miracle of sense will prevail.

Guy Fawkes had the right idea... he identified the root cause and tried to make them into human fireworks, but it wasn't to be. Who knows how things would have turned out... lol ;)
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Chris

sevenlayermuddle

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Re: BT charging for work on other side of NTE
« Reply #10 on: November 24, 2009, 11:42:57 PM »

It sound to be like maybe Watchdog have confused two issues...  one is fault repair costs, and the other is damage to BT equipment.

An example of the latter is where you have a tree in your garden which grows into, and damages, overhead wires belonging to BT.  They will then pursue you for the costs of repairs.  And that would happen regardless  of whether you reported it as a line fault or, indeed, regardless of whether it even affected your line.  Even if it's your neighbour's line, if your tree caused the damage (or your ladder, or your paintbrush or whatever) then you'd have to pay for the repairs.

I suspect it's damage to wires that these BT's charges may have been about (WD did mention that, but quickly swept over it), so it may have nothing at all to do with the NTE boundary of responsibility.  It would then appear that, if things happened as reported,  BT still behaved wrongly so there actually was some good broadcast material to be had.  But that would mean that  Watchdog had completely missed the point of it all.

I don't know about anybody else, but I'm getting the feeling this latest series of WD has maybe seen much intervention by the Beeb's all powerful 'dumbing-down' committee. :(
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Ezzer

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Re: BT charging for work on other side of NTE
« Reply #11 on: December 02, 2009, 12:43:04 PM »

just to clarifi that last point. 2 or 3rd party damage to bt plant within the end users curtlage is chargeable to the service provider from the point of view of bt wholesale. then it's up to the service provider if the cost is passed on to the end user.
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sevenlayermuddle

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Re: BT charging for work on other side of NTE
« Reply #12 on: December 03, 2009, 11:55:33 AM »

Thanks for that clarification Ezzer.

I used to worry as I had a BT pole in my garden (was there when I moved in), with wires that fed neighbouring properties.  I also had trees growing into the overhead wires, which is why I was worried.

The pole's not there any more though.  When I asked for a copy of the wayleave agreement they were unable to find it, so I was able to get the pole removed.
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Azzaka

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Re: BT charging for work on other side of NTE
« Reply #13 on: January 25, 2010, 03:34:06 PM »

OR came out to move my drop wire as per the councils request due to scaffolding going up. The engineer broke my dropwire and when i called to have it fixed Iwas told that I would have to pay 127.99 for the privilage. I work for an ISP but as this was the voice that was broken I needed to go through BTR.

I told the guy on the phone that I did not feel it was right and he said and I quote 'if moving the wire was the cause of it breaking, then you are liable as you, or someone else such as the council requested it to be moved. Therefore you will need to pass the bill onto them.'

I then reiterated that the engineer broke it and he didnt care. Again he said that as it was moved becuase of the scaffolding then we would need to pay for it.

Complete crap if you ask me.
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BritBrat

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Re: BT charging for work on other side of NTE
« Reply #14 on: January 25, 2010, 03:48:37 PM »

I agree total crap.

So if I came to your place of work and burnt out the servers because I connected it to a three phase supply that would be Zens fault as they called me in to replace the single phase supply.

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