Hello this may take some time
I moved into my house 2 years ago, at the time I was with BT and decided to change my package as I moved to option 3 with the old style white Home Hub.
All through the summer my broadband worked perfectly, apart from the odd disconnect here and there.
Now as the winter closed in, the problems started. I was getting literally hundreds of random disconnects per day sometimes it would work fine for two or three hours, other times I would get 50 disconnects an hour. Naturally I contacted my ISP (BT). Now I wont bore you with the details of the estimated 20 hours of wrangling with bangladeshi customer care technicians but the general consensus at this point was that the home hub was at fault.
In total they replaced my home hub 6 times, and the hub phone 3 times. (I still have all of these) and each time the problem remained the same. This went on for a period of around 6 months over the winter and into spring 2008 at which point the problem dissapeared or at least reduced to a level which was acceptable. I should point out that no engineer was ever sent out.
From there things again got worse, the problem returned with a vengence and again using my internet became almost impossible. I decided I had had enough of waiting for hours on hold with BT and moved ISP to fast.co.uk who at the time had the highest rated customer service. Fast are logging these disconnections in fact it takes them around 5 mins to load up the disconnect screen on their system.
Frst thing fast did was reccomend a new router, which seemed to clear the problem at least temporarily - the problem then returned so a succession of BT engineers were sent out (I'm currently on visit number 8 hopefully next week) the first 4of which all plugged test equipment in and declared the line fully serviceable, I assume because the fault failed to materialise when they were at my property
Engineer number 5 noticed that the line dropped when recieving an incoming call and carryed out a 'lift and shift' which failed to rectify the problem.
Engineer number 6 noticed that my faceplate looked ol and replaced it with a brand new one which again failed to sort the issue.
Number 7 replaced the line from the nearest telephone pole to my house all the way in to the faceplate and reported that the condition of the line was severley corroded at the pole. Both of us felt confident that this would resolve the problem but it's still there.
Between these visits my ISP has claimed that various tweaks and stabilisations have been done to my service, although I think that is doubtfull. I also borrowed two known working routers, the problem still persists.
So 2 years down the line various routers, missed days at work for engineers visits and I still have on average 80-100 disconnects per day. My ISP are now threatening to remove my service I got in touch with Offcom who are saying they could take action against the ISP but also that the ISP are not obliged to provide the service.
All I want is to have a useable internet service that is reliable, at times it is decent but it's mostly unusable. Any suggestions would be much appreciated.
In the time it's taken me to write this I had 3 disconnects
