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Author Topic: BT Hub 8MB problems  (Read 26168 times)

Burrows

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BT Hub 8MB problems
« on: June 24, 2007, 07:31:55 PM »

Hey, ive been having problems involving download speeds on my BT Hub 8mb router... I have a small knowledge about internet connections an that so yeh i need a bit of help, an i thought that coming an posting here would be an ideal place as i have seen alot of forums with kitz in =]

Overall i am just disappointed as i am hitting really poor download speeds... i was hittin faster at some points when i was with tesco broadband =\

i have done a test aswell to firstly help u out maybe =]

i have found that am still gettin the same result during peak an off-peak times aswell*


IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM)  8096 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1769 kbps



or by the 2000kbps... does that mean how much only that my line can take?

thanks for any help =]

much appreciated
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kitz

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Re: BT Hub 8MB problems
« Reply #1 on: June 24, 2007, 07:55:35 PM »

Hi and welcome. :)

Can I ask how log youve been on Maxdsl with BT? Reason I ask is we need to know if you are still in the 10 day training phase.

If you have consistantly sync'd at 8096 kbps then your IP profile should be actually be 7000kbps.

I'm wondering if you have the dreaded stuck bRAS profile - especially with it being at 2000 - as mentioned half way down this page
http://www.kitz.co.uk/adsl/maxdsl2.htm

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Burrows

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Re: BT Hub 8MB problems
« Reply #2 on: June 24, 2007, 08:18:37 PM »

ive had it only for a few days... err last wednesday i think =\

just that ive been reading up that there is slow speed problems everyone is getting
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Burrows

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Re: BT Hub 8MB problems
« Reply #3 on: June 24, 2007, 08:22:54 PM »

hmmn cud be that.... i have also read though, that leavin ur modem on for 3 days, will make the speed better =\

as i turn my pc off everyday when i finish with it, so yeh the modem goes off too..
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kitz

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Re: BT Hub 8MB problems
« Reply #4 on: June 24, 2007, 11:57:43 PM »

>> ive had it only for a few days...

You will still be in your 10 day training period.  Whilst the DLM should adjust your IP profile immediately, in the past Ive seen BT customers whom BT refused to do anything about this until the 10 day training period has expired.  (BTw say faults shouldnt be raised about certain things during the training eriod and some ISPs take this to the letter).

It may well unstick itself in the next few days, but keep an eye on it, if it hasnt unstuck then you need to contact your ISP advising them that you appear to have a stuck bRAS profile ensuring that you mention

1) You have had constant syncs of (8096)kbps.
2) Performing a BTw Performance test shows that your IP profile for the past (x) days has been (2000)kbps... not 7000 which should be applicable for a line syncing at 8096.

You could perhaps try a bit sooner, you may fall lucky and hit on a CS Agent at BTr who is aware of the stuck bRAS problem that sometimes occurs.

Good Luck let us know how you get on.
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Burrows

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Re: BT Hub 8MB problems
« Reply #5 on: June 25, 2007, 12:07:59 AM »

thanks for your help =]

appreciated..

shall keep u updated!  ;)
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kitz

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Re: BT Hub 8MB problems
« Reply #6 on: June 25, 2007, 12:28:46 AM »

yw

fingers crossed that it gets sorted :)
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Burrows

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Re: BT Hub 8MB problems
« Reply #7 on: June 25, 2007, 12:17:19 PM »

hmmn ive just tried a test this morning an ive gotten a slight bit different results

Actual IP throughput achieved during the test was - 1869 kbps


but this part has risen =\
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kitz

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Re: BT Hub 8MB problems
« Reply #8 on: June 25, 2007, 02:50:16 PM »

>> Actual IP throughput achieved during the test was - 1869 kbps

What was the IP profile?
That looks like you are still being limited by a 2000 IP profile.
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Burrows

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Re: BT Hub 8MB problems
« Reply #9 on: June 25, 2007, 04:43:18 PM »

yeh same for everything else  :)
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kitz

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Re: BT Hub 8MB problems
« Reply #10 on: June 25, 2007, 04:56:33 PM »

If your router sync speed is also still the same - then its looking like a stuck bRAS.

You will need to contact your ISP to get BTw to fix it. 
Its happened to me a couple of times, once when I first got max, the 2nd time after BT had done some work at  my exchange and I got moved to another RAS.
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Burrows

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Re: BT Hub 8MB problems
« Reply #11 on: June 26, 2007, 05:14:40 PM »

ok i have notified them by email firstly, as u still say about the 10 day trial period

if i get a good reply, an maybe a fix...  i will not have to waste my time on the call centres which arent much help at times  :-\

i mentioned all the parts about the stuck bRAS profile, quoting some of the things you mentioned  :)

now all i have to do is wait for the reply

thanks again

you have been very helpful  :D
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Burrows

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Re: BT Hub 8MB problems
« Reply #12 on: June 26, 2007, 06:11:35 PM »

ok i have got this response, as u said about the 10 day period.... they think this is the problem, and should be ok within 3 days

-------------------------------------------------------------------

Dear Mr. Burrows,

I understand from your e-mail that you experience slow broadband connection. I am sorry for the inconvenience this has caused and am here to assist you.

Please note that I have checked the records and found that your account has been upgraded to up to BT Total Broadband from 19th June 2007. Therefore, please wait for a period of 10 days, which is called 'Optimisation period'. Your speed and connection will vary during this time. Please turn on the router and browse for the maximum duration during this period. After this period, you will be able to get the standard speed. Further, you will see the difference in the speed after the optimisation period.

Please visit http://www.bt.com/broadband/help for solutions to most technical questions and to contact us in the future.

Thank you for using BT Total Broadband.

Malathi
BT Total Broadband Support Team.
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kitz

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Re: BT Hub 8MB problems
« Reply #13 on: June 26, 2007, 10:51:38 PM »

I think that must be their standard response  :-\

>> Your speed and connection will vary during this time

This is the bit thats been overlooked - your speed isnt varying - cause its got a stuck bRAS.  Some ISPs are more aware of this happening and helpful.

Keep an eye on it - it may just clear, but if not youre going to have to wait the 10 days. :/

Let us know what happens.
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Burrows

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Re: BT Hub 8MB problems
« Reply #14 on: June 29, 2007, 06:40:52 PM »

k i have waited ten days... an the same results are occuring  :-\

another complaint to bt will be the be the result tbh

expect alot more from them  :(
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