With the exception of Virgin allegedly losing a death certificate, I thought the program was quite biased against Virgin by mainly picking on problems where people had stated because of a death they should be getting preferential or different treatment.
Unless a death certificate is issued, then they must have heard the death excuse many many times before from people who can't pay their bill at the moment and are trying to gain time to pay without losing their service.
Although yes I agree cutting someone off who reports their partner had died and wants the service placed in their name was a bit callus.
But I would be inclined to say that reporting this type of tragic event is not something someone immediately thinks of doing, or at least until the next bill arrives and is due for payment. Yes I agree it could have arrived within a couple of days of the event or even a month later.
Unfortunately we do not live in a perfect world and even some of the best organisations get it wrong.
Some of you may know my feelings with regards to the media/press.
"Bad news travels fast" and good news hardly ever gets a mention, and bad news sells.