As I'd not heard anything from B.T. for a while, I decided to give my point of contact at B.T. a bit more of a nudge.
I stated that the charges were unfair as per what Trading Standards and the C.A.B. said, as well as mentioning that Trading Standards had told me to put in to writing my dissatisfaction with B.T. , as well as giving them 7 days to sort everything out.
Later that day, I received an email with an apology, and also the 'Call out Charge' had been removed from my bill
The next day I received a letter in the post from B.T. (not from my PoC) saying that as agreed (?) the charge of £99 was being credited to my account. "Hang on" I thought! "what about V.A.T?" meaning they still could make £14.85 for nothing. I guess this letter is something to do with the phone call I mentioned in post 35?
Anyway, my bill was taken by DD, for the right amount.
Since last Sunday, my line has been behaving OK. But typically there's been no real rain or wind.
My Stats at present using the DG834G are as follows:
Connection Speed: 4888 kbps
Line Attenuation: 38 dB
Noise Margin: 12 dB
A B.T. Speedtest gave the following:
Download speed achieved during the test was - 4582 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5888 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
I've been monitoring the connection with Router Stats all week, and have noticed that Noise Margin dropped to 3 dB for a while befire going back to its usual 12 dB plus. Before the problems arose, the Noise Margin was at the 6 dB average.
In the email from my Point of Contact, she mentions:
Can you confirm if the engineer did attend recently and is the fault still outstanding. If this is the case I will need to contact Openreach again
No Engineer had visited, but how do I explain that even though things seem to have improved, the fault is likely to remain?
I mean, with a phone direct into the test socket, it's pretty clear. With a filter, router and a phone connected; there is a hissing present, akin to what was present before, but a bit quieter.
I don't want another Engineer coming out if they wont check B.T. property. I also don't want to say every-thing's great only for it to go again in the next bout of bad weather. This has happened before, where everything looks OK then along comes the rain.
Thanks,
Phill
p.s. Is there any reason why my Connection Rate of 5888 Kbps has dropped from 8128 kbps since the fault? Though, the Throughput is around what I've always had prior to the event!
I notice as well that I'm on Interleaving now too.
Have also noticed, that lifting the telephone handset causes the SNR Margin to decrease of around 3-4 dB, until it is replaced.
