Thanks for your reply. I have to say that, although it's early days, I have nothing but praise for both Vispa Technical Support and Customer Service. The connection transfer was almost seamless and I was up and running very quickly. There responses to my queries have been more than timely and definately appropriate. Issues have been resolved within a very reasonable time frame 24 hours or less. the staff I have had contact with do not seem to be 'sticking to the script' in order to get the job done, they just get the job done and they keep you fully informed and upto date with what is happening. A very pleasant change from my previous provider! My connection is in the 10 day period accepted for adjustments etc but, the speed so far, is quite acceptable. But, as I said it's early days. My early ratings on kitx.co.uk will reflect this.
