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[jeffbb]

Hi

Well been steady for 10 days .(touch wood )
 Zen have closed the fault . Last was BT investigating .No Idea if they found anything ?.Looking around the reports about this problem seem to have gone quiet . Wonder what the problem was . Just seemed to start early August and  now gone quiet .

Regards Jeff

[kitz]

Not heard anything much either on the latest situation. 
That is mostly my fault, as both Leo from Zen and James from Plusnet both attempted to contact me whilst I was away on holiday.
Azzaka has sent me something through via mail, but Im still in catchup mode (what else is new :/) for my email.

James managed to get through to me on my mobile.. but as I was away there wasnt much I could say..   although I did suggest he also contact IDnet whom I'd noticed some customers also seemingly experiencing the same issues.   I believe he did contact Simon from IDnet, but again Im not sure of the current situation.

As things have been static for you - hopefully whatever it was has now cleared.
 

[jeffbb]

Hi
Azzka has been on holiday ?. His colleague  Aaron has been keeping an eye on things . As its been OK he just closed the fault .  No info back regarding BT investigation.
Touching wood (scratching head) 
Slightly off post just a question . When I set up my router as per Zen instructions I did not fill in the IP or dns (the following information should only be used by network administrators)referring to DNS and IP address. Left them to be obtained Dynamically from ISP. Would it be better to enter them in the set up as I have a static IP and the DNS information .

Regards Jeff

[waltergmw]

Hi jeffbb,
I've set up about 30 Zen services and have never entered that data, nor have I observed any difficulties with web access.
Kind regards
Walter

[kitz]

No you dont need to..   even if you have a static IP, it will still pick it up automatically.

[jeffbb]

Good morning

OK thanks for the reply 

Regards Jeff

[jeffbb]

Hi

got this from ZEN today in the online fault tracking (was closed on the 1st.

03-Sep-2009 19:39 (BT)
**Fault Resolved**

We have received an update from BT which indicates that your fault has been repaired/resolved.

If this is the case please enter a brief note and close the fault using the box provided below.

If this is not the case please conduct a full retest. A retest involves a power-cycle (power off and switch back on) of your ADSL equipment and computer and connecting to the BT test and/or master socket.

If a fault remains after this retest please contact the Technical Support team with details of the tests conducted, along with the details of any change in symptoms.


All seems ok been up 14 days
Wonder what it was ??

Must say that Zen have been very good at dealing with BT. must give them another star 

Regards Jeff

[kitz]

Thanks for the update Jeff.

The correspondence I got from Azzaka whilst I was away, did seem to indicate that Zen were aware that there could be an issue involving several users.
The convo I had with the Plusnet rep..  also seemed to indicate that they had seemingly narrowed down at least some of the cases to exchanges which recently had scheduled PEWs.   
So hopefully what ever it was has now all been resolved.

[waltergmw]

Hi Everybody,
Zen's fault logging system is very good, but like all systems, it has its idiosyncracies. It is linked to the automatic responses which Zen get from the BT fault logging system. One facet is that BT like reporting faults cleared for their statistical purposes; this is why they like to tell Zen a fault is cleared when it might not be. You only have to respond to Zen and they will check & re-open any fault which still needs further work.
Kind regards
Walter

[jeffbb]

Hi
Thanks for the replies .

@walter  I have mailed ZEN .just wanted to say all was Ok.
Regards Jeff

[kitz]

 

[jeffbb]

Hi
PPP went down early this morning at 01:15 after  17 + days     back up at 01:29 .

Noticed  Smokeping showed 100% PL during that time . It also seemed to lose connection.

I will keep monitoring to see if its a one of.

I was reading an article  on TBB

http://www.thinkbroadband.com/news/4040-bt-21cn-update.html.

and it seemed a coincidence that

quote  Graph showing latency on one of the thinkbroadband 21CN lines showing very high peak time latency on period up to morning of 21st August when the issue was fixed.

which was exactly how long my PPP had been stable

Regards Jeff

[kitz]

>> it seemed a coincidence that

it does a bit.

[jeffbb]

Hi

Only lasted 3 days 

Fri, 2009-09-11 23:48:02 - LCP down.
Fri, 2009-09-11 23:48:09 - Initialize LCP.
Fri, 2009-09-11 23:48:09 - LCP is allowed to come up.
Fri, 2009-09-11 23:48:13 - CHAP authentication success

seems to coincide with a 35% packet loss

At least it came up straight away 
Regards Jeff

[Azzaka]

Hi Jeff et al,

How are things going. I did get a few lines whilst I was away but as I can see yours was closed off and cleared.

Kindest Regards,

Leo