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[kitz]

>> It has done that ,on Thursday night there were many attempts ,see first attachment for details

Whoops - so sorry.   I saw the image attachment and didnt see the text file - 

Those times are at about when I would expect an ISP to do some scheduled load balancing.

What is weird though is them doing so, so many times - that doesnt seem right.  Unless you were extremely unlucky and you got kicked to a new central which they then load balanced, kicked to another and then they load balanced that one.  Highly unlikely.

The constant attempts indicate:

~ BT policing Zens Centrals - they are short of sessions.
~ One of the Centrals, or link to the Central, is down.
~ Some weirdness with Zens RADIUS servers
~ Some weirdness with BTs RADIUS at the RAS


There is also the possibility that their could be a problem with the BTw RADIUS at the RAS you connect via.
Are you on any of these exchanges - BTw MSO report .

[waltergmw]

Sorry Jefbb,

I'd mentally transposed the month and day !

I'd recommend ringing Zen again today and be a little more persistent. You should find they aren't quite so busy over the w/e so might spend a bit more time with you.

Kind regards,
Walter

[jeffbb]

Hi
quote :There is also the possibility that their could be a problem with the BTw RADIUS at the RAS you connect via.
Are you on any of these exchanges - BTw MSO report .
 :

@Kitz : No I am on Anglesey in NWales (Amlwch Port).

@ Walter  Yes I will ring them and see if I can get more sense .

Regards Jeff.

[jeffbb]

Hi
I rang ZEN this afternoon. Very nice guy ,He said he would do some line checks and get BT to do some checks .He also said He could get BT to check MY line ,BUT if no fault was found I would be liable  for cost. He also suggested that I try another router for a day or 2 . Not sure that will prove anything except if it shows PPP drops, if it doesn;t still no better off as I have had More than 24 hrs  without PPP loss. Still Ive decided to get another router netgear dg834gt second hand  in good condition from Amazon. It will do as a spare . Should be here Tuesday .

BTW what does  Send out NTP request to time-g.netgear.com mean ?

Thanks for help .
Regards Jeff

[orainsear]

NTP is Network Time Protocol, used for synchronizing the clocks of computers and devices.  In this case your router is sending out a request to synchronize itself with the Netgear time server.

With regards to your problem, what model/version number of router are you using and also the firmware version?  I'm sure I've seen something before about this happening with the V2 DG834G.

[jeffbb]

Hi
quote :  I'm sure I've seen something before about this happening with the V2 DG834G.
I am using DG834G V4 . with the latest firmware V5.01.14


Regards Jeff

[orainsear]

Hmmm well I think it had more to do with the AR7 chipset which is obviously not relevant to you with the V4.

When your router reconnects to Zen does it connect to other gateways?

Can you post a tracert - not sure how much use it will be but it may show something.

[jeffbb]

Hi tracert to zen ?
pings to ZEN all time out . I don't think they respond

Tracing route to zen.co.uk [82.71.140.243]
over a maximum of 30 hops:

  1     3 ms     2 ms     2 ms  192.168.0.1
  2    34 ms    35 ms    35 ms  gadamer-dsl.zen.net.uk [62.3.83.3]
  3    35 ms    36 ms    34 ms  erazmus-ge-0-0-1-1.wh.zen.net.uk [62.3.80.193
  4    34 ms    36 ms    35 ms  cavendish-13-1-11.wh.zen.net.uk [62.3.83.69]
  5    34 ms    35 ms    34 ms  fw1.tc.net.hosting.zen.co.uk [82.71.206.251]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *     ^C
____________________________

C:\Users\jeff>tracert zen.net.uk

Tracing route to zen.net.uk [212.23.8.3]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  192.168.0.1
  2    35 ms    33 ms    35 ms  gadamer-dsl.zen.net.uk [62.3.83.3]
  3    34 ms    33 ms    36 ms  erazmus-ge-0-0-1-1.wh.zen.net.uk [62.3.80.193]
  4    34 ms    35 ms    36 ms  sophocles.zen.co.uk [212.23.8.3]

Trace complete.

 Its a problem with no obvious links to time or anything else
when PPP is down my stats are all good .
Regards jeff

[kitz]

May be an idea to keep a note of which gateways you are connected to..  to see which one it happens on.

atm its gadamer.

>> I'm sure I've seen something before about this happening with the V2 DG834G.

Yes you are correct....  there was the 'midnight boot' problem that occurred each day.  It was fixed with a firmware upgrade.

Theres also a couple of (older?) routers that sometimes seem to have problems re-establishing a connection if just the ppp session is dropped. 
- ie because the router still had sync, it doesnt sense the loss of internet connection... and doesnt automatically try to re-establish PPP authentication.

[jeffbb]

Hi
quote May be an idea to keep a note of which gateways you are connected to..  to see which one it happens on.

62.3.85.17 from router

C:\Users\jeff>tracert zen.net.uk

Tracing route to zen.net.uk [212.23.8.3]
over a maximum of 30 hops:

  1     6 ms     5 ms     5 ms  192.168.0.1
  2    41 ms    40 ms    39 ms  losubs.subs.dsl1.kp-leeds.zen.net.uk [62.3.85.17   *** is this the gateway
]
  3    45 ms    46 ms    45 ms  ae0-112.cr1.kp-leeds.zen.net.uk [62.3.85.177]
  4    43 ms    43 ms    44 ms  bolzano-ge-3-0-0-0.wh.zen.net.uk [62.3.80.57]
  5    43 ms    45 ms    43 ms  sophocles.zen.co.uk [212.23.8.3]

Trace complete.

after over 24hrs it went crazy again for about  2hrs . Nothing in my stats to show any problems .

BT have finished doing checks .NO info regarding results . Zen have requested reboot etc . Doing that TMO. I will leave everything running 
Regards jeff

[kitz]

TBH I dont know think its load balancing - its happening too often, and I'd expect to see a lot more complaints about other users seeing the same thing.

Perhaps if Azakka is about today he may be able to come up with some ideas.

[jeffbb]

Hi
Hi

Just quickly while I can connect

1 For some reason the router time is wrong
2 while I have no PPP I cannot access the router through the web page using the desktop icon .I get an Authentication error.
If I type in the router address its ok .
3 I am getting lots of time outs at the moment connecting to sites .

Routerstats though looks good .
see bits of log notice the odd times

Sat, 2000-01-01 00:45:34 - Initialize LCP.
Sat, 2000-01-01 00:45:34 - LCP is allowed to come up.
Sat, 2000-01-01 00:46:34 - Initialize LCP.
Sat, 2000-01-01 00:46:34 - LCP is allowed to come up.
Sat, 2000-01-01 00:47:34 - Initialize LCP.
Sat, 2000-01-01 00:47:34 - LCP is allowed to come up.
Sat, 2000-01-01 00:48:34 - Initialize LCP.
Sat, 2000-01-01 00:48:34 - LCP is allowed to come up.
Sat, 2000-01-01 00:49:34 - Initialize LCP.
Sat, 2000-01-01 00:49:34 - LCP is allowed to come up.
Sat, 2000-01-01 00:50:35 - Initialize LCP.
Sat, 2000-01-01 00:50:35 - LCP is allowed to come up.
Sat, 2000-01-01 00:51:35 - Initialize LCP.
Sat, 2000-01-01 00:51:35 - LCP is allowed to come up.
Sat, 2000-01-01 00:52:35 - Initialize LCP.
Sat, 2000-01-01 00:52:35 - LCP is allowed to come up.
Sat, 2000-01-01 00:53:35 - Initialize LCP.
Sat, 2000-01-01 00:53:35 - LCP is allowed to come up.
Sat, 2000-01-01 00:54:35 - Initialize LCP.
Sat, 2000-01-01 00:54:35 - LCP is allowed to come up.
Sat, 2000-01-01 00:54:42 - CHAP authentication success
Sat, 2000-01-01 00:55:02 - Send out NTP request to time-g.netgear.com
Mon, 2009-08-10 08:12:32 - Receive NTP Reply from time-g.netgear.com      wrong time ***by 1hr***************************
Mon, 2009-08-10 08:17:01 - LCP down.
Mon, 2009-08-10 08:17:08 - Initialize LCP.
Mon, 2009-08-10 08:17:08 - LCP is allowed to come up.
Mon, 2009-08-10 08:17:31 - Administrator login successful - IP:192.168.0.2
Mon, 2009-08-10 08:18:08 - Initialize LCP.
Mon, 2009-08-10 08:18:08 - LCP is allowed to come up.
Mon, 2009-08-10 08:18:11 - Administrator login successful - IP:192.168.0.2
Mon, 2009-08-10 08:19:08 - Initialize LCP.
Mon, 2009-08-10 08:19:08 - LCP is allowed to come up.
Mon, 2009-08-10 08:19:11 - Administrator login successful - IP:192.168.0.2
Mon, 2009-08-10 08:20:08 - Initialize LCP.
Mon, 2009-08-10 08:20:08 - LCP is allowed to come up.
Mon, 2009-08-10 08:21:08 - Initialize LCP.
Mon, 2009-08-10 08:21:08 - LCP is allowed to come up.
Mon, 2009-08-10 08:22:08 - Initialize LCP.
Mon, 2009-08-10 08:22:08 - LCP is allowed to come up.
Mon, 2009-08-10 08:23:08 - Initialize LCP.
Mon, 2009-08-10 08:23:09 - LCP is allowed to come up.
Mon, 2009-08-10 08:24:09 - Initialize LCP.
Mon, 2009-08-10 08:24:09 - LCP is allowed to come up.
Mon, 2009-08-10 08:25:09 - Initialize LCP.
Mon, 2009-08-10 08:25:09 - LCP is allowed to come up.
Mon, 2009-08-10 08:26:09 - Initialize LCP.
Mon, 2009-08-10 08:26:09 - LCP is allowed to come up.
Mon, 2009-08-10 08:26:16 - CHAP authentication success

Mon, 2009-08-10 08:39:46 - Initialize LCP.
Mon, 2009-08-10 08:39:46 - LCP is allowed to come up.
Mon, 2009-08-10 08:40:46 - Initialize LCP.
Mon, 2009-08-10 08:40:46 - LCP is allowed to come up.

didn't get chance to post lost it again

on, 2009-08-10 10:42:48 - LCP is allowed to come up.
Mon, 2009-08-10 10:43:48 - Initialize LCP.
Mon, 2009-08-10 10:43:48 - LCP is allowed to come up.
Mon, 2009-08-10 10:44:48 - Initialize LCP.
Mon, 2009-08-10 10:44:48 - LCP is allowed to come up.
Mon, 2009-08-10 10:45:16 - CHAP authentication success time is still out by 1 hr

Regards Jeff

[kitz]

Don't worry about the time being out by an hour...  this is likely to be a setting in the router where it has to be manually put into DST.  I have to change mine each summer/winter.

Hmmm  this appears to be getting worse?

IIRC - youve still not lost any sync?  Therefore there hasnt been a power down?
Slim chance but try doing a power down, leave it a couple of mins then do a resync.
Wondering if a reset may help
/grasping at straws now.

[nozzer]

I'm not sure that this is just related to Zen! Have a look at the Plusnet Community Boards..   http://community.plus.net/forum/index.php/board,3.0.html ..  there seem to be quite a lot of random PPP drop problems about. Methinks BT are messing about!

[jeffbb]

Hi
@Kitz
quote Slim chance but try doing a power down, leave it a couple of mins then do a resync.
Wondering if a reset may help
/grasping at straws now.
Saturday
I grasped at straws as well tried rebooting , switching off  ,still Not got rid of problem . One funny thing though Target SNR appears to have dropped by 3 db so cannot be much wrong with line connection.

Sunday disconnected both SaTtelite boxes from phone (no real reason).

Overnight 2 losses of PPP !!

Today set another router dg834GT . Now waiting to see. One short PPP loss at +30 min.

Zen rang me : The helpful Zen guy  now seemed to be now talking of pushing BT to look at their equipment(slight change in emphasis since  last mail from them )  in view of the stability of the line .

Regards

Jeff