Heyy, new here, after seeing that this website has helped people with similar problems in the past, I have decided to come here for help...
Basically, I have been having problems with my internet connection recently...over the past few weeks really. A few months ago I changed my normal broadband with Virgin to a wireless one, 8mb speed, and a Netgear DG834v4 router with it. For starters, I have done checks with speed testing sites that have come back saying that I am still receiving around 2mb speed through my internet...which is something I used to get, and had upgraded to 8mb from.
Also, over the past few weeks the internet has kept cutting out, on and off, randomly, and then reconnected. It is not a case of wires needing to be taken out and put back in, as even if i leave it 5 minutes, it will reconnect - therefore the problems that the wireless manager says I am having are not entirely true (i.e. telling me a cable cannot be found, and that I have to unplug and plug back in). This has become more frequent too, with it happening at least once every night whilst online, and sometimes at worst every 15 minutes.
It is not helpful as it ruins my Xbox Live if I am ever on whilst it happens, and it causes hassle with pc issues as well as the xbox issues of signing out just to troubleshoot and test connection. Also, seeing as though I was told the speed would automatically be upgraded to 8mb upon connecting the wireless router, I feel as though I am missing 6mb speed which I should be receiving - as my area can receive up to this speed, and the tests carried out indicate I am still receiving the old 2mb I had previously before wireless.
Aaanyway...the actual help I need is that after getting in touch with Virgin Media about the internet problems, they gave me various tips, some I did not understand, some I felt would only be required at an advanced stage if problems still persisted. The first step I have taken is to download the software upgrade for my router, as I was told by the Virgin assistant that this could lead to me reaching the speed I shoul be at (how I do not know). After downloading the lastest firmware for the router, I followed the steps to log into the router. (Go to
http://192.168.0.1 , log in as 'admin' with password as either 'password' or '1234') However, neither of these default passwords work...When I type what I think is the right password, the screen goes white as if it is loading the page for me to upgrade the router, but the 'connect to 192.168.0.1' Login box reappears, asking me to enter the password again. I do so, but it yet again happens...with no headway being made, no page loading, and the box not going. At this point, I cannot press cancel as the box appears again, and even if i reenter the username and password correctly the same box comes up again...leaving me with the 'authorization Warning' browser open, and no way of closing the page other than through task manager.
Basically, I am asking for anyones help with the matter, regarding a way through this to help me log in, upgrade the router, and find out if that helps my connection and me reach the speeds I am paying my money for. Any help is appreciated, sorry for the long story but I felt I should include as much info as possible... also, any help with any problems I have raised, regarding constent loss of connection or the other problem about seemingly not receiving the speed I was promised, are appreciated too...
Cheers