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Lidl/Aldi Electrical Warranties

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UncleUB:
Just thought I would post a message about electrical appliances bought from these stores.

Most of them come with a 3 year year warranty.

Be warned if anything breaks down the store will tell you to deal with the manufacturer direct who will be based in Germany.

They then will ask you to send the item back to them,and you will have to pay the carriage which could cost more more than the original item price.

kitz:
>> They then will ask you to send the item back to them,and you will have to pay the carriage which could cost more more than the original item price.

Thats not good.  I thought the manufacturer was supposed to arrange carriage.  What manufacturer is it?


I know that the Medion PC "Three year warranty", and usually 1 year on-site and the next 2 years are 'return to base'.  If you contact Medion they are supposed to arrange a courier.

This is going back several years now... but when I had a HDD problem I used their return to base system (I managed to convince them it was just the HDD and didnt need the whole PC looking at) and turn around was pretty quick.

roseway:
It depends on how the guarantees are worded of course, but in any event you have the legal protection of the Sale of Goods Act which can't be taken away from you. In practice I think that means that you have something like a one-year legal guarantee which the store you bought the product from must honour.

UncleUB:

--- Quote ---Thats not good.  I thought the manufacturer was supposed to arrange carriage.  What manufacturer is it?
--- End quote ---

It was someone I know who bought an electric coolbox,they were told to return it to the address on the coolbox label.It was going to cost more in carriage than what the coolbox cost.
Both Lidl and Aldi have a lot of small electrical appliances that come from Germany.

HPsauce:
In addition to the stores direct responsibilities (normally for 12 months as noted) they must spell out explicitly the terms of the manufacturers warranty at time of sale. If not I'd head for Trading Standards!  :police:
I just had a quick look on the Aldi web site and there's only a very brief and vague generic reference to manufacturers extended warranties, nothing specific enough to cover the issue raised here.

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