Here's a story of my friends plight with various ISP's.
He had his landline with BT,his broadband with Tiscali and he had Sky TV,to which he subscribed to the movie package.
Altogether he was paying £68 a month.
He is in a cable area so he decided to move the whole shooting match over to Virgin,he phone them up and was told all the things he was getting at present they would do for £48 a month,including the movie package.They also said that he would only pay £12 a month for the first 3 months.
He said thats a good deal I will sign up.His wireless router arrived and a couple of weeks later virgin arrived and installed it all.He said they were very good,even hoovered up after.
After the had gone he put the tv on to find there was no movie channels,so he phoned them up and Virgin said he had not subscribed to the movie package and it would be another £19 a month.No way he said you told me,etc etc.Virgin then found his phone conversation for the day he ordered and said the sales person should not have told him that and was very apologetic but it would still be £19,he refused and cancelled so they came and took the equipment back.
He now has no phone line,broad band and only the normal tv channels.Bear with me
His broad band was not cancelled yet with Tiscali so he phoned them up and said he would still like to continue with them
and also have his line rental with Tiscali as well.
No problem they told him and within 2 days a wireless router was sent.(his old Tiscali one was usb).He then heard nothing so he phoned them back and they told him you can't move your line rental from Virgin to us,you have to go back to BT for that.
He is now thinking of biting the bullet and going back to................Virgin.
The moral of this story is double check and check again as it seems these companies will tell you anything to sell you their products.
