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Author Topic: Windows XP Update KB967715 Problems  (Read 11436 times)

ianeggbert

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Windows XP Update KB967715 Problems
« on: March 09, 2009, 06:41:40 PM »

Hi all,

Have seen this posted on other forums, but haven't seen a resolution yet. Virtually every time I turn the computer on (since end of Feb), the Windows Update icon appears saying the following:

Update for Windows XP (KB967715)
Size: 960 KB - 3.0 MB

Install this update to resolve an issue in which AutoRun features were not correctly disabled. After you install this item, you may have to restart your computer.


I proceed to install it and it then appears again the following day!

Anyone else having this problem, or know how to resolve it? As far as I'm aware it's not affecting anything other than being anuisance

kind regards

IAN
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exo

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Re: Windows XP Update KB967715 Problems
« Reply #1 on: March 09, 2009, 08:17:26 PM »

Check your Windows Add/Remove programs list (allow it to show Windows updates) to see if the program is listed.
If not, manually download and install from here.
http://www.microsoft.com/downloads/details.aspx?FamilyID=c7dbcde3-7814-47c5-849e-e64ecfb35d74&displaylang=en

If it is listed, I suggest removing additional installs of the same update if shown. Visit the MS Update site and remove / cancel the update from your update history.

Article from MS regarding update problems if it persists.
http://support.microsoft.com/kb/910339/en-us

exo
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bernieboy

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Re: Windows XP Update KB967715 Problems
« Reply #2 on: March 26, 2009, 04:03:39 AM »

HI IAN,,YES IM NOW GETTIG THIS SAME PROBLEM..HOW DID YOU RESOLVE THIS?..IF YOU DID THANKS..BERNIE
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tuftedduck

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Re: Windows XP Update KB967715 Problems
« Reply #3 on: March 26, 2009, 07:22:35 AM »

Morning, bernieboy.

Have you followed the advice given above by exo ?
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Stasky

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Re: Windows XP Update KB967715 Problems
« Reply #4 on: April 09, 2009, 07:52:54 PM »

The following is extracted from the Microsoft web site for KB 967715, not supprisingly it atcually works.

I suggest that once you boot in Safe Mode you go to Add Remove programs first, check the Show Update button, find the KB967715 installation and Remove it.  You can ignor the waring about programs that may not work.  Then follw the instructions below:-


From Microsoft web site:-

Known issues with this security update
Update 967715 is reoffered multiple times

Update 967715 may be reoffered if the HonorAutorunSetting registry setting that is described in this article is not added to the registry hive. This issue may occur if some other program that is installed on the computer blocks the update from writing the registry entry. Such software may block the update during the installation of the update or may remove the registry entry after the computer is restarted.

To resolve this problem, install the update in safe mode. To do this, follow these steps:
Download the update. To do this, follow these steps:
Visit the Microsoft Download Web site:
http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
In the Search for a download box, type the number of the Knowledge Base article that describes the update, and then click Go.
Download the update, and then save it to the desktop.



Restart the computer.
As the computer starts, press the F8 key.
Use the arrow keys to select Safe Mode, and then press ENTER.

(when started, go to Control Panel > Add Remove Programs and Remove KB967715, you should reboot back into safe mode after this)

Double-click the file that you downloaded in step 1 to install the file.
When the installation is complete, restart the computer.
Visit the Windows Update or Microsoft Update Web site to determine whether the update is offered. Or, wait until Automatic Updates runs again. ( just try shutting down again)


It works for me.

Stasky
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eckfaealyth

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Re: Windows XP Update KB967715 Problems
« Reply #5 on: May 06, 2009, 04:34:32 PM »

the problem was solved on my XP system with the follows; (From MS)
1.       Go to the Add/Remove Program files and remove KB967715.(if no remove option then remove it from uninstall folder "$NtUninstallKB967715$")
Go to the following location: c:\windows\$NtUninstallKB967715$
2.        Download KB950582 and save it to the Desktop
(http://www.microsoft.com/downloads/details.aspx?FamilyId=CC4FB38C-579B-40F7-89C4-1721D7B8DAA5&displaylang=en )
(we have the same update kb950582 for vista as well, make sure the update is downloaded from the link provided)
3.       Rename "SoftwareDistribution" folder.
(Open My Computer page > double-click Local Disk (C:) drive > double-click Windows folder and right-click software distribution folder and rename it to SDold.)
NOTE: If fail to rename the catroot2 folder in normal mode, try to restart the pc in safe mode and rename it there.
a) Click Start, click Turn Off Computer, and then click Restart.
b) After the computer completes the Power On Self Test (POST), press F8, and then click Safe mode (with Networking).
NOTE: If you have difficulty getting to the Safe mode menu command, press F8 repeatedly after you turn on the computer.
c)  Login the system by your account.
Note: In Safe Mode, your system display and desktop will look and perform differently than in Normal Mode. This is only temporary.
a) Click Start, click Turn Off Computer, and then click Restart.
b) After the computer completes the Power On Self Test (POST), press F8, and then click Safe mode (with Networking).
NOTE: If you have difficulty getting to the Safe mode menu command, press F8 repeatedly after you turn on the  computer.
c)  Login the system by your account.
Note: In Safe Mode, your system display and desktop will look and perform differently than in Normal Mode. This is only temporary.
4.        Restart computer.
5.        Double click the downloaded file KB950582 to install it.
6.        Restart computer.
7.       This should solve the problem.
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