Knowing Play.com have been a little under handed with prices etc on their website recently,I am wondering if they know products are out of stock when you order but advertise them as being in stock,they then process your order,debit your account and then say the item is in packing,when in fact it is out of stock.
As it is in the packing stage you have no way of cancelling your order online.You are then left with trying to contact/deal with a customer support who seem to have very little interest in sorting your complaint out.
If anyone knows of a legal challenge,ie trading standards,can you please post the relavent web address please.
If I don't receive a reply from them today that will be the route I will be taking.I know the item only cost £2.99 but there is a principle at stake here.
Edit. Does anyone know what their address is so I can write to them.
