Commenting on the above report
Felix Geyr, Managing Director of Be Broadband, one of the ISPs included in the research that led to the findings of the report:
"The Ofcom report is a step in the right direction for the broadband industry to cut through customer's confusion and improve trust in their services. Ofcom's broadband speeds code of practice, which Be Broadband signed up to when it was first announced, requires ISPs to better explain to new customers what speeds they are likely to obtain in practice, and also to tell them what steps they can take to improve their broadband performance. Be continues to strive to offer transparency and fair practises to our members, with a speed estimator on the website since August and members having the right to move between packages at no cost."
"We are also been keen to help develop the policy framework to facilitate the development of next-generation access networks to deliver 'super-fast' broadband, as shown by the recent success of our line bonding trial. We look forward to the publication of the full findings of the report later this year and will continue to work with Ofcom to ensure consumers get a clear idea of Be's performance and enable them to choose the best broadband deal."