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Author Topic: Orange to bring back its call centers to the UK  (Read 3153 times)

kitz

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Orange to bring back its call centers to the UK
« on: November 09, 2008, 11:12:57 PM »

From today's Independent


Quote
Orange, the mobile phone operator, is to bring back all its offshore call centres from India to the UK as part of a drive to improve services for its 15 million customers.
Tom Alexander, the UK chief executive, said last week that it will not be long before all its call centres for customers will be run in Britain.

/..snip../

Jackie O'Leary, who joined a few months ago from Carphone Warehouse to head customer services for mobile and broadband, is working flat out to improve Orange's service, particularly for broadband customers, which have consistently been near the bottom of surveys from Which? to uSwitch.


So more jobs for the UK, as on top of bringing back its call centers which should employ another 1200, it will also open 60 new stores creating another 400 vacancies.




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oldfogy

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Re: Orange to bring back its call centers to the UK
« Reply #1 on: November 09, 2008, 11:46:09 PM »


So more jobs for the UK, as on top of bringing back its call centers which should employ another 1200, it will also open 60 new stores creating another 400 vacancies.

Not too mention a lot more Orange happy customers.
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dave.m

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Re: Orange to bring back its call centers to the UK
« Reply #2 on: November 10, 2008, 12:30:11 AM »

Quote
Not too mention a lot more Orange happy customers.

ME for one!

Although I do have the Rotherham phone number from previous problems with India.  ;)

dave
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UncleUB

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Re: Orange to bring back its call centers to the UK
« Reply #3 on: November 10, 2008, 07:08:55 AM »

Quote
Not too mention a lot more Orange happy customers.

ME for one!

Although I do have the Rotherham phone number from previous problems with India.  ;)

dave

Dave,there's more Indians in Rotherham than India. :D
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Floydoid

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Re: Orange to bring back its call centers to the UK
« Reply #4 on: November 10, 2008, 09:49:46 AM »


So more jobs for the UK, as on top of bringing back its call centers which should employ another 1200, it will also open 60 new stores creating another 400 vacancies.

Not too mention a lot more Orange happy customers.

Let's hope Tiscali UK do the same when they get bought out.

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jeffbb

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Re: Orange to bring back its call centers to the UK
« Reply #5 on: November 10, 2008, 01:31:39 PM »

I second that !!
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mr_chris

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Re: Orange to bring back its call centers to the UK
« Reply #6 on: November 12, 2008, 06:39:55 PM »

That is some good news and a bit of common sense amongst a prevailance of recent nonsense!
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