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Author Topic: Exchange Pipe?  (Read 19000 times)

Jon21

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Exchange Pipe?
« on: October 30, 2008, 01:30:32 PM »

Hi everyone,

I'm currently with Tiscali on their up to 8mb MAX package. I've been having some slight issues with peak time slow down although it doesn't make things unusable, just a bit slow. Anyway, I've been posting on their support forums and they've come back saying that there is congestion on my exchange pipe and that they have put an order in for increased bandwith. This will take up to a week to complete. I've got a couple of questions:

1. What is an exchange pipe?
2. Does the upgrade just affect myself or everyone that is connected to the exchange?

Apologies if this is in the wrong section.

Thanks.
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jid

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Re: Exchange Pipe?
« Reply #1 on: October 30, 2008, 02:08:05 PM »

Hi and welcome to the Fourm:D,

I think this is your thread on the forum:-
http://www.tiscali.co.uk/forums/showthread.php?t=155204

If you scroll down to the bottom of this page, it tells you what it is:-
http://www.kitz.co.uk/adsl/equip.htm

They are known as Virtual Paths, basically, on your VP or Pipe, there are too many users and not enough bandwidth.

Obviously, there maybe a heavy user on that Pipe using all the bandwidth during peak.

You should find that after the week, as they have said on the forums, it should appear to come back to normal, if not they will probably have to apply another upgrade.

Hope this helps:D

Jamie
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Jamie

BT FTTP - 75meg | Sky Q |  Bridgend Weather

Jon21

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Re: Exchange Pipe?
« Reply #2 on: October 30, 2008, 02:41:27 PM »

Thanks for the welcome Jamie. Yes that is my thread on their support forums. The point about there being too many users and not enough bandwidth makes sense. Its currently half term around here this week and it has been slower than usual even on off peak. Hopefully it will be better once the upgrade has gone through.
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jid

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Re: Exchange Pipe?
« Reply #3 on: October 30, 2008, 02:53:06 PM »

Thanks for the welcome Jamie. Yes that is my thread on their support forums. The point about there being too many users and not enough bandwidth makes sense. Its currently half term around here this week and it has been slower than usual even on off peak. Hopefully it will be better once the upgrade has gone through.

I suppose it is good it has shown up then really...

Keep us informed on how it goes :)
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Jamie

BT FTTP - 75meg | Sky Q |  Bridgend Weather

kitz

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Re: Exchange Pipe?
« Reply #4 on: November 01, 2008, 02:40:47 AM »

Quote
there is congestion on my exchange pipe and that they have put an order in for increased bandwith.

That sounds like youre most likely on datastream if they are having to put an order in to increase the capacity on the VP.

Theres more info IPStream-v-DataStream


>> 2. Does the upgrade just affect myself or everyone that is connected to the exchange?

It affects all Tiscali users connected to your exchange.
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How to get your router line stats :: ADSL Exchange Checker

Jon21

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Re: Exchange Pipe?
« Reply #5 on: November 03, 2008, 07:04:23 PM »

Just to illustrate the problem I'm having, these are the stats from the Netgear router I'm using

ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 20.0 db 9.0 db
Noise Margin 12.0 db 24.0 db

These are the sort of speeds I'm getting at peak times:


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jid

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Re: Exchange Pipe?
« Reply #6 on: November 03, 2008, 07:05:08 PM »

Just to illustrate the problem I'm having, these are the stats from the Netgear router I'm using   .../snip/


They haven't fixed it yet then  ::)





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surplus quotation removed by admin.
« Last Edit: November 04, 2008, 08:43:22 AM by kitz »
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Jamie

BT FTTP - 75meg | Sky Q |  Bridgend Weather

kitz

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Re: Exchange Pipe?
« Reply #7 on: November 04, 2008, 08:40:47 AM »

Have they given an actual ETA for the new VP?
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How to get your router line stats :: ADSL Exchange Checker

Jon21

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Re: Exchange Pipe?
« Reply #8 on: November 04, 2008, 12:01:29 PM »

Not as such, they hope there will be an improvement by the end of the week.
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kitz

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Re: Exchange Pipe?
« Reply #9 on: November 04, 2008, 03:29:54 PM »

Fingers crossed for you then that the upgrade goes through soon :)
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How to get your router line stats :: ADSL Exchange Checker

jid

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Re: Exchange Pipe?
« Reply #10 on: November 06, 2008, 04:16:33 PM »

I see on Jon's thread on the Tiscali forums that the upgrade went through today, but another has been requested  :no:

Fingers crossed for you  :)
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Jamie

BT FTTP - 75meg | Sky Q |  Bridgend Weather

kitz

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Re: Exchange Pipe?
« Reply #11 on: November 06, 2008, 04:29:30 PM »

Quote
An upgrade was completed but clearly was not enough. Another is currently in progress.

hmm.. not being funny but something doesnt sit right with that.  But if Ive read his latest speedtest correctly, the speeds are worse not better.
If there had been an upgrade completed -  even if it wasnt enough -  you would have at least expected some improvement.  Not worse  ???.
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How to get your router line stats :: ADSL Exchange Checker

Jon21

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Re: Exchange Pipe?
« Reply #12 on: November 06, 2008, 05:04:13 PM »

Its nice to see that my thread on the Tiscali forums is still being followed. I've got to agree with Kitz, there hasn't been any improvement in peak time speeds as yet which I would of expected. Off peak speeds are fine as can be seen by my latest speedtest results on the Tiscali thread. I suppose the only good thing is that there still trying to sort the problem, probably because I keep pestering them  ;D. Anyway I've asked MK Paul on the thread if its just purely due to congestion, I think I know the answer but I'm just interested in what he thinks.
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kitz

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Re: Exchange Pipe?
« Reply #13 on: November 06, 2008, 05:34:01 PM »

It would be interesting to see if you are on IPStream/Datastream or LLU

If you put your phone no and post code into the adsl checker and on the right hand side it should say if Tiscali LLU has a presence at your exchange.

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How to get your router line stats :: ADSL Exchange Checker

Jon21

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Re: Exchange Pipe?
« Reply #14 on: November 06, 2008, 06:35:48 PM »

No, there's no Tiscali LLU present at the exchange. According to that adsl checker the exchange has the BT code of WNNP (Newport, Shropshire). So I presume that means I'm on either IPStream or Datastream. Is there anyway of finding out which?
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