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[allyli]

  Ok you have tempted me!!!

I rang UkOnline again and like Oliver I said "Can I have some more sir"
And they gave me more!!! 

My new stats on the Pro package are-

ADSL Link                                 Downstream             Upstream
Connection Speed                   5376 kbps                 768 kbps
Line Attenuation                      51.0 db                     28.0 db
Noise Margin                            7.4 db                       14.0 db

Hopefully it will hold at this speed, I'm over the moon.
BTs line speed estimate was only 10 times out.   

Thank all for your comments....
Al

[UncleUB]

Nice one. 

[jeffbb]

HI
nothing new there according to BT my line can only support 0.5Mbps . I am generally connecting at over 6Mbps with a best of 7.1 Mbps.
Jeff

[allyli]

Using a mtu of 1458 and rwin of 260912

Speedtest.net produced these stats -

Download - 4652 kb/s
Upload - 396 kb/s

Does this look ok or can I further improve my connection settings.

[kitz]

Hi mart and welcome to the forums

>> Download sync between 3456 and 3776, giving me an IP profile of 3000.

Spot on speeds and about what we'd expect from a decent 55-57dB line

[kitz]

Ok you have tempted me!!!


Connection Speed                   5376 kbps                 768 kbps
Line Attenuation                      51.0 db                     28.0 db
Noise Margin                            7.4 db                       14.0 db

Hopefully it will hold at this speed, I'm over the moon.
BTs line speed estimate was only 10 times out.   

Thank all for your comments....
Al

Thats excellent

* kitz does the happy dance 

Thats at the top end (+ a bit more) for your line length.. it must be very good. 4.6-4.7Mb is about what Id normally expect on a good line.
I think I'd be chuffed to buggery too if I were you.
There may well be some fluctuations during evenings etc..  but hey thats an excellent result and one hell of an increase for a line thats supposedly only able to get 512kb 

[allyli]

Hmm maybe more problems with Pipex.  Received this email fom them today -

Hate to see you go...

Our Ref : 1234567
Dear Mr Ally

We can confirm that your online request to cancel your Pipex Broadband service has now been initiated. A 'cease order' will be issued to BT for the removal of our broadband service from your telephone line.

Your Pipex Broadband service will be available to you until the 24/10/2008.

For information about cancellation fees, please visit our Terms and Conditions at http://www.pipex.co.uk/legal

Once again we are sorry to hear that you wish to leave Pipex. At this stage we hope we've discussed your decision to leave us, to see if there's something we can do. If you would like to change your mind and remain a Pipex customer, please email: customerservices@pipex.net as soon as possible so we can happily stop the cancellation process.

If you have received this message in error please contact us using: customerservices@pipex.net so we can investigate.

Pipex would like to take this opportunity to thank you for your custom and to say that we will welcome you back should you choose to return in the future.

Kind regards

Gary Rodgus
Head of Customer Service
Pipex

Since I'm already with Ukonline as of 16/10/08 will this affect me in any way?
Oh and I received another mac code letter from Pipex, 5 letters in total now.

Oh why don't they leave me alone!!!

Thanks,
Al

[kitz]

Looks like you'll need to email them I'm afraid.

Why on earth they are processing a "cease order" when they had previously given you a MAC key Ive no idea.  Strictly speaking Pipex shouldnt be able to request a cease on your line because they are no longer the owner of the adsl line.  However there is sometimes a short "twighlight" period up to a week whilst records get sorted and databases updated etc.

Tell them that they must cancel the cease ASAP since they have issued you with MAC key which you have now used, but they must reverse the cease order.
It may be worth stating that you have never given permission for a cease to be placed on your line and if by any chance a cease does get processed then you will hold them responsible for any charges that may be incurred.

Another thought whilst at the topic of Pipex.  If you pay by direct debit - make sure you cancel your Pipex dd at your bank.. otherwise they will continue to claim payments, regardless if you are still with them or not.  This is a very common complaint from users who have migrated away from them

[allyli]

Just off the phone with Pipex.
Apparently this is what they do when a user migrates to another isp.
They state that this will not affect my broad service with UKOnline and my account is now closed with them.

[kitz]

>> Apparently this is what they do when a user migrates to another isp.

Strange system - the loosing ISP shouldnt ever have to do anything with BTw when a migration occurs. Normal proceedure is:

~ Loosing ISP issues a MAC key.
~ You use your MAC
~ New ISP gives your MAC to BTw.
~ BTw arranges to move your adsl to new ISP
~ Depending whether LLU or not... BTw or Openreach perform the work.
~ BTw or Openreach do work and advise new ISP work completed.
~ BTw or Openreach advise loosing ISP MAC key has been used.
~ Loosing ISP closes their users account on their system.

A cease order which removes adsl service totally from your line, should never be used in the case of migration to another ISP.

Hopefully when they place this cease order, then BTw will realise they are not now the owning ISP and will simply reject it.
Your new ISP should be able to tell if there is a current cease order on your line by running a check on your line.

[allyli]

I phoned up UkOnline and they stated that for migrations they do not request a cease line.
They state that since I'm with them now the cease line should not have any effect on my service but I should check with Pipex to make sure.

I just checked with Pipex again asked them for their migration procedure and they have stated what you (Kitz) have outlined above.
I specifically ask if they order a cease line on migrations and they stated no.

Then when I ask why I have received an email stating that they have order cease line, Pipex inform me that that is normal?

Not a clue at all!

[kitz]

>> They state that since I'm with them now the cease line should not have any effect on my service but I should check with Pipex to make sure.

The response you were given by UKO is 100% correct.  It shouldnt have any effect because BTw should reject it. 
The concern comes over when they submit the cease and if its during the overlap period if all records are updated.

IMHO Pipex should not have sent you out an email stating that they would apply a cease to your line. 
Hopefully it's just someone at Pipex who got trigger happy and generated the wrong pro-forma email which sent you out a "cease" one rather than a "MAC key" one. 
If that is the case..  then the person you spoke to at pipex the first time this morning, either couldnt be bothered to check, or told you a porkie.
At least the 2nd person at Pipex acknowledged that they should not be submitting a cease order on your line.

[allyli]

Ok phoned Pipex again and was bounced around to different departments for the umpteenth time
Got someone to check the status of my line etc.
Advisor at Customer services(Haha!)    say my line is now with SKY and they have nothing to do with it anymore.
And also say that there is no cease order on my line and that the email must have been a mistake.

Well I guess I'm ok then......
guess I'II find out on the 25th. 

[roseway]

It fills you full of confidence in Pipex, doesn't it?

[kitz]

 

>> and that the email must have been a mistake

Thats what I'm beginning to think.
It would have been so much easier if the first person you spoke to told you that - rather than tell you its normal procedure.
Because we know its not normal procedure -  that's when alarm bells started ringing that one may be placed... and although BTw should reject it.. there have been a few from various 'T' ISPs that do sneak through.

Me thinks you were best double (triple) checking with Pipex.. afterall now youve got a nice shiney 4-5Mb connection that they said you could never have.. I'd hate for them to put the mockers on it for you.