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Author Topic: How do I find a new provider?  (Read 5014 times)

Angela W

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How do I find a new provider?
« on: September 30, 2008, 03:55:38 PM »

Currently I'm with BT on Option 1.
I live over 2.5 miles from the exchange.
I used to get around 454kbps but now I can't get over 250kbps and that's on a good day.
If I'm stuck with such slow speeds where can I find someone cheaper than BT please?
I've looked on the list and all are listed Not Available here, or is there something that I'm not understanding here?
Thanks for any advice you can give me!
Angela
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UncleUB

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Re: How do I find a new provider?
« Reply #1 on: September 30, 2008, 04:18:06 PM »

Hi Angela, and welcom to the forums.
I like yourself are with BT on option1 and also on a very long line.The problem is no matter who you go with will not alter your speeds.I have just renewed my contract with BT,I was paying £17.99 on an 18 month contract,they offered me £2 discount and I said no.When I phoned for my MAC code last week they asked me why I was leaving and I said price.They then offered me option 1 @ £9.49 a month.
Can you post your router stats on here for someone more knowledgable than me to have a look at.
You can find out what is available from your exchange here.

http://www.kitz.co.uk/adsl/adslchecker.php

And also how to find your line stats here.


http://www.kitz.co.uk/adsl/frogstats.php
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roseway

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Re: How do I find a new provider?
« Reply #2 on: September 30, 2008, 04:23:47 PM »

Hi Angela and welcome.

I think that the confusion is regarding what is called LLU (Local Loop Unbundling). A number of telecom companies have paid to install their own equipment in BT exchanges, and where these are available they can offer generally lower price deals. If you go to this page and enter your phone number and postcode you will see which if any are available to you.

If, as seems to be the case, none of them are, then your options are limited to an ISP which delivers its service over the regular BT equipment. This won't change your speed, but you might get a lower price. There are lots of these, and these pages may help you decide, but if you want more explanation please feel free to ask. :)

As UncleUB said, a better option might be to see what can be done to improve your connection, and your line stats would be a good start.
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  Eric

Floydoid

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Re: How do I find a new provider?
« Reply #3 on: September 30, 2008, 04:39:18 PM »

I see you found us Angela :) - these chaps (and chapesses) should get you sorted out.
« Last Edit: September 30, 2008, 05:48:51 PM by Floydoid »
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kitz

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Re: How do I find a new provider?
« Reply #4 on: September 30, 2008, 05:46:59 PM »

Hi Angela

As the others have mentioned, just because you are on a BT exchange, doesnt just limit you to BTBroadband. :)
If you put your details in the checker it should say something like

Quote

Available ISPs 

Although your exchange is BT owned, this does not limit you to just BT Broadband and a vast range of ISPs are able to supply you with adsl.
Available ISPs are too numerous to list, but some examples would be: Zen, Plusnet, IDNet, Enta, etc


Other Broadband Technology & LLU Providers

The vast majority of UK ISPs use BTs exchange equipment to supply their broadband, for those ISPs you should use the information on the left.
The following is a list of providers offering an alternative service to BT Wholesale based broadband in your area.


At the risk of repeating the others if you can also provide your linestats, then we may be able to give your line a "health check" to see if its capable of higher speeds.
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How to get your router line stats :: ADSL Exchange Checker

Angela W

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Re: How do I find a new provider?
« Reply #5 on: October 04, 2008, 04:03:21 PM »

Hi and thank you for such a warm welcome.
I have been on to the page you suggested, unfortunately I got a new router yesterday and it is a Belkin F5D7632-4
I have to say that when doing line stats checks with this router I have been getting 300+kbps download, which is a lot better than those for my  BT Voyager 220V previously.

I'm not sure if I followed the link properly, I got a bit confused as I couldn't see the prompt when I got logged into Belkin! Do these stats look like you would expect from my original posting please?


Internet Settings
   ADSL Status   Connected
   Data Rate Down/Up   1248/448(Kbps)
   WAN MAC address   00-17-3F-8A-74-FA
   Connection Type   PPPoA
   Subnet mask   255.255.255.0
   Wan IP   217.43.242.35
   Default gateway   217.32.96.186
   DNS Address   194.72.9.34

I'm going to try the other page to see if I can find an alternate provider and will post my findings later!

Many thanks
Angela
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Angela W

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Re: How do I find a new provider?
« Reply #6 on: October 04, 2008, 04:07:45 PM »


Hi, its me again!

I have been on to ADSL checker and I think I've scored a bit fat zero................I have posted it below for you to advise me please?

The vast majority of UK ISPs use BTs exchange equipment to supply their broadband, for those ISPs you should use the information on the left.
The following is a list of providers offering an alternative service to BT Wholesale based broadband in your area.

LLU         
   AOL   Not available   
   Be*   Not available   
   C&W/Bulldog   Not available   
   Edge Telecom   Not available   
   Homechoice   Not available   
   Lumison   Not available   
   NewNet   Not available   
   Node4   Not available   
   O2   Not available   
   Orange   Not available   
   Pipex   Not available   
   Smallworld   Not available   
   Sky   Not available   
   TalkTalk   Not available   
   Tiscali   Not available   
   UK Online   Not available   
   WB Internet   Not available   
   Zen   Not available

Thanks for your patience.
Angela
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Angela W

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Re: How do I find a new provider?
« Reply #7 on: October 04, 2008, 04:22:40 PM »


I'm in shock............................

Date     04/10/08 16:19:29
Speed Down    615.85 Kbps ( 0.6 Mbps )
Speed Up    373.92 Kbps ( 0.4 Mbps )
Port    8095
Server    speedtest1.adslguide.org.uk

If this is true, its my fastest!

Angela (again!) :)
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roseway

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Re: How do I find a new provider?
« Reply #8 on: October 04, 2008, 04:28:45 PM »

Quote
I'm not sure if I followed the link properly, I got a bit confused as I couldn't see the prompt when I got logged into Belkin! Do these stats look like you would expect from my original posting please?

I'm afraid that what you posted didn't give the needed information. What's needed is the attenuation and noise margin, and I believe that you can get this by typing this address into your browser: http://192.168.2.1/adsl_status_main.stm (or just click on it here).

Regarding LLU, you're right - there are no LLU ISPs in your exchange. But you can still choose from one of the many ISPs who deliver their service over the BT network. This page lists the customer ratings for ISPs as provided by users of Kitz' site, and one near the top of that list should be expected to give good service. If low cost is important, Newnet seems to be well rated and low cost.

However, having seen your last posting, perhaps you've found a happy choice of router for your connection. :)

It might still be worth having a look at the stats to see if it can be improved further.
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  Eric

Angela W

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Re: How do I find a new provider?
« Reply #9 on: October 04, 2008, 06:01:10 PM »

Hi, I tried your link and this is what I got!

404 Not Found
The requested URL /adsl_status_main.stm was not found on this server.

Am I doing something wrong here?

Angela
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roseway

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Re: How do I find a new provider?
« Reply #10 on: October 04, 2008, 06:46:41 PM »

It's more likely that my suggestion wasn't right. :)

I'll do a bit more thinking.
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  Eric

Imagine.

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Re: How do I find a new provider?
« Reply #11 on: October 04, 2008, 07:33:24 PM »

im not sure if this will help but: Try typing in your default gateway address.

Start >>
My Computer >>
My network connections >>
Right Click network connection then click properties >>
I get lost here but there should be a status button click that >>
It should now should connection details look for default gateway and copy the number beginning with 192.168 and paste into a web browser.

Log into your router if it asks for a password try user : admin   password : admin .  Then if i'm right there should be an advanced tab click it and if i'm right again there should be a tab saying ADSL Connection click that then there should be connection details.

or you could try DMT. Google search Dsl Modem Tools
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Imagine™

kitz

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Re: How do I find a new provider?
« Reply #12 on: October 04, 2008, 09:54:11 PM »

Ive heard some people have difficulties with the belkin stats.

First of all you must already be logged into the router web interface at 192.168.2.1
Once logged in then try using the url http://192.168.2.1/ADSL_status_main.stm


Or try
http://192.168.2.1/adsl_status.stm

« Last Edit: April 28, 2009, 05:18:37 AM by kitz »
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How to get your router line stats :: ADSL Exchange Checker

Angela W

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Re: How do I find a new provider?
« Reply #13 on: October 04, 2008, 10:28:02 PM »

I did try it that way and still get the same error code.

Angela
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kitz

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Re: How do I find a new provider?
« Reply #14 on: October 04, 2008, 10:43:04 PM »

 :(

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lol I just notice roseways corrected a typo - go on eric tell me what boob I made - it must have been bad for you to correct it  :blush:
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How to get your router line stats :: ADSL Exchange Checker
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