The ISP requested DLM reset isn't the same as an engineer reset. Only an Openreach engineer can perform a reset that returns the line to an open profile and starts the DLM again with a blank profile.
For an ISP reset there are several conditions that must be met before OR will reset the line. They are not allowed to request a reset unless there was a fault-fix found or unless the profile was stuck and the line was now stable and not generating any errors for a considerable period of time. None of these were the case for your line.
The ISP reset is done via NCAS and by default sets the line to interleaving/high ReTX and 6.2dB Target SNRM. You could end up worse off by requesting an ISP DLM reset which removes any 3/4/5 dB and sets the higher rate of error protection - be that Interleaving or re-tx. You should know this.
I had high re-tx for a year, it never bothered me because I really didnt notice a few Mbps less speed.. I doubt that you would notice either if it wasnt for the fact you probably used more bandwidth doing speedtests than anything else.
>> DLM actioned to put me back on 79999Kbps <<
As it does every single time. Max think about this please.
- Every few months your line will experience some errors.
- The DLM will take action by removing any 'x'dB Target SNRM and increasing the error protection (be that interleaving or re-tx h]igh).
- Max does a speed test and his line is a couple ofMbps slower. If it werent for the speed test or unless you are doing lots and lots of large downloads, there is no way on earth that you would
- You panic, you call the DLM evil, you (incorrectly) think that your line is banded
- You hound your ISP for a DLM reset
- The ISP says they cant request a reset
- A couple of days later, the DLM automatically reduces your profile on its own accord.
- Every. single. time.
There must be over a dozen posts on this forum where you say your line is banded, only for the DLM to sort it itself in a few days.
For someone who pays such attention to your line stats these are things you should know. With all due respect you focus on the negative and get yourself in a tizz.
I tell you this, because you put yourself through so much grief. How much time over the last week have you spent worrying about it, how much additional work have you caused your ISP - even if that is just answering tickets, that still takes time for a member of staff. :/