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[art37]

I have been with Aquiss now for nearly 4 years. Apart from a 10 day outage, my line speeds; CS etc have been absolutely fine. (The outage was caused by BTW incorrectly placing a cease order on my line after a supplier-initiated static IP change).

I am looking to move to a 900Mbps product, and I am struggling with the cost differential. Aquiss is £15 a month more expensive than EE, and £10 a month more expensive than Zen or IDNet. I appreciate that I am not comparing apples with apples; contract lengths are different; some offer static IPs and others don't etc. Looking at the various forums, I don't see pages of complaints about any FTTP ISP. I am tempted to try EE for a year: any thoughts?

[kitz]

I think one of the major comparisons between ISPs has always been their customer service.  For which most will judge based upon experience when a fault occurs and how the ISP reacts to finding and fixing it.  ISPs such as AAISP, Aquiss etc get good reviews because their staff actually understood the technology rather than reading from a "reboot your modem" script.  VDSL had some steep learning curves and this is where the ISPs with technical staff won hands down. 

FTTP is more stable than FTTC, fewer faults so less interaction and need for contact with Support and ultimately satisfied customers who are happy with their ISP.   If nothing goes wrong, then theres little to be unhappy about.

[art37]

Thanks. My daughter is with EE on FTTP and she seems to be quite happy with their service.

[Chrysalis]

I suppose the question is how much the £10 a month means to you, only you know the answer to that, but from a value perspective, Aquiss has a really good rep, and there is value that you can actually talk to the director who is the same person who will be dealing with the wholesaler, and likely understands the network config that Aquiss runs as well.

[dee.jay]

EE will be fine, ultimately it's BT under the covers.

I just moved from AAISP to Freeola as the 1.8Gbps package is £12 a month cheaper than AA's top unmetered package. Nothing against AAISP, great ISP, but starting to struggle to see the value at £85 a month for the speed on offer.

[bogof]

EE will be fine, ultimately it's BT under the covers.

I just moved from AAISP to Freeola as the 1.8Gbps package is £12 a month cheaper than AA's top unmetered package. Nothing against AAISP, great ISP, but starting to struggle to see the value at £85 a month for the speed on offer.

I had been eyeing that from Freeola.  How are you finding it?  Who is it actually provisioned by?  By my understanding BTW aren't offering it yet, so I assume probably someone like Zen?

[dee.jay]

It's rebadged Zen, so OR FTTP.

Currently am waiting on a new ONT because apparently I have a 1Gbps one, not 2.5Gbps. But aside from that, it's great so far.

[dee.jay]

OR turned up this morning, replaced ONT, now get 1600 via speedtests. So £12 a month better off and 600Mbps faster, I'll take that deal.

[bogof]

OR turned up this morning, replaced ONT, now get 1600 via speedtests. So £12 a month better off and 600Mbps faster, I'll take that deal.

Nice one!
Do you know much about how Freeola provide the service?
Is it a pure Zen white box setup, with the entire ISP operation being done by Zen?
Or are Zen just doing the backhaul section, with the connections then arriving at a Freeola site for routing to the wider internet?
Is the connection subject to the traditional Zen vagaries of connections routing via either Manchester or London, with correspondingly variable latencies?

[dee.jay]

It appears to be purely rebadged (wholesaled) Zen. I didn't take a router (I don't need any more e-waste, I've got enough as it is!) as I use all my own equipment. Just replaced the AAISP PPPoE details with the Freeola ones and it was up.

I seem to be connected via London.

[bogof]

It appears to be purely rebadged (wholesaled) Zen. I didn't take a router (I don't need any more e-waste, I've got enough as it is!) as I use all my own equipment. Just replaced the AAISP PPPoE details with the Freeola ones and it was up.

I seem to be connected via London.

Cool, do you know the IP of the gateway you're connected to?  Be interesting to know if it's a Zen IP.  If so, I'd imagine it might be somewhat random each connection whether you end up in Manchester or London - certainly was for me last time I was with Zen.

[dee.jay]

It's a Zen IP - and traceroutes all show me on the Zen network.

[bogof]

It's a Zen IP - and traceroutes all show me on the Zen network.

OK, not sure I've got the stomach for an all-Zen service at present as it was a bit of a torrid time last time round!

[dee.jay]

OK, not sure I've got the stomach for an all-Zen service at present as it was a bit of a torrid time last time round!

Fair enough, working great for me!