It has come to the attention of site staff that persons may be abusing this forum's facilities for their own aims.
In view of the amount of comments and concerns that have been brought to the attention of the moderating team over the past few weeks, it is with regret that we have to issue this warning, which should in the most part be common sense.
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Usage of this forum.This forum is intended for users to ask more information or get assistance with any adsl problems that they may have. The aim of the site is to impart knowledge to the general public in order to aid resolution.
Although none of us falsely claim to be experts, there are many knowledgeable people who do frequent this forum.
Members of this forum donate their time and advice freely, please remember this and do not abuse the time that anyone may put into answering your questions.
Admin.
Site Staff - Responsible for site maintenance, content, upkeep and general running of the site.
Moderators.
Site Staff - Responsible for the smooth running of the forum. The site does not tolerate bad language, abuse to other members, nor the spamming of links. Full rules can be seen
here. Any content deemed unsuitable will be removed.
ISP StaffA number of ISP reps do frequent this forum. If they are trying to assist you, they may need certain details of your account. ISP reps are clearly tagged with a silver ISP Staff "badge" and have been confirmed as 100% genuine. The ISP rep status should also identify which ISP he/she works for. It is safe to pass any details to these reps that you would be happy to give to your ISP's support desk.
Respected.May either have a background in adsl, or knowledge in a particular area relating to broadband.
Helpful KitizenMember of the forum with a background in helping users on a particular topic or a history of helping to resolve adsl issues and giving useful advice.. (
more info)
We advise that you do NOT pass on any identifying information such as phone numbers/details of your ISP account or other personal information to anyone other than site staff or ISP reps that have offered to help you.
If you do receive offers of help from non-'official' forum members, we advise you to question what position they are in and how exactly they propose to help you with your problem.
If you feel at all uncomfortable about any messages you receive, you should ignore the sender and contact one of the site Admins or Moderators with details of the PM.