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Author Topic: FTTC Issues on my parents line  (Read 1220 times)

adslmax

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FTTC Issues on my parents line
« on: June 06, 2024, 02:34:01 PM »

My parents was on 40/10 always got stable with 37/9 for the last 2 years with line rental and anytime call plan. They decided to renewal with Fibre £25.99 per month (24 months contract) but removed line rental and lose phone number on May 14th. The engineer arrived swapped over to SoGEA 80/20 but VDSL was very poor speed struggling with 37/8. Plusnet send out engineer for Friday, 31st May - Engineer named Mike and he spend almost 2 hours and then came back saying sorry the speed is slow due to very old green cabinet not coping with it and say he will be back in three weeks time to fix this issues out but plusnet not happy with it and arranged another engineer this time booked for Monday, 3rd June and this time the engineer named Thomas and he found network fault outside down the street with broken cable as he will replaced it and he took nearly 3 hours then resetted DLM on his remote kit and the fault was fixed. The speed now went back to 72/20. It's appear the first engineer was too lazy can't be arsed bother to fit it. Thomas say the reason for slow speed on 80/20 as the test come back fault on the voice line, disabled it and fixed other damaged cable and resetted DLM. The test kit came back pass on his remote kit. He also told my parents their area are expecting to have full fibre soon possible next year.

Good job I spotted it for my parents otherwise they are waste their money for 37/8 on the 80/20 product if it wasn't for me.

 
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adslmax

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Re: FTTC Issues on my parents line
« Reply #1 on: June 06, 2024, 08:46:25 PM »

Updated:

Good news for my parents as DLM has actioned overnight to reduced SNR by 1dB to increase sync rate from 72.87Mbps to 77.78Mbps as I expecting it will be last one to reduced another 1dB to get the sync rate back to maximum 79.99Mbps tonight.


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adslmax

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Re: FTTC Issues on my parents line
« Reply #2 on: June 08, 2024, 10:07:05 AM »

Updated:

DLM has actioned overnight to made the final last adjusted to SNR down to 4.1dB with maximum sync rate.  ;D

Monday 3rd June 72.87/20.00 (Throughput 67.00/19.00)

Thursday 6th June 77.78/20.00 (Throughput 70.00/19.00)

Saturday 8th June 79.98/20.00 (Throughput 70.00/19.00)

 

Throughput speed 70.00/19.00 from 79.98/20.00 (I guess it should be 74.00/19.00 with the correct ip profile to match BTw 77.35) I know PN IP Profile is always slow to catch up to match BTw IP Profile 77.35.

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kitz

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Re: FTTC Issues on my parents line
« Reply #3 on: June 10, 2024, 11:43:09 AM »

If they were happy on 37/9, why did they swap over to 72/20.  What was the surplus SNRM before you swapped and what did the line checkers anticipate the speed at?

Curious how much did swapping over to SoGEA?  Its the older generation that seem to be more reluctant to lose the landline... arent always aware that the SoGEA product is available.

As you say, its a good job you were able to spot that they weren't syncing at 80/20, but in turn that makes me wonder why they upgraded to something that they wouldnt notice the difference on.
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adslmax

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Re: FTTC Issues on my parents line
« Reply #4 on: June 10, 2024, 11:46:07 AM »

If they were happy on 37/9, why did they swap over to 72/20. 

Because Plusnet offer them 40/10 cost £2 more than 80/20 this is the reason switch over for cheaper £2 off per month in renewal offer deal
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meritez

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Re: FTTC Issues on my parents line
« Reply #5 on: June 10, 2024, 01:12:42 PM »

Because Plusnet offer them 40/10 cost £2 more than 80/20 this is the reason switch over for cheaper £2 off per month in renewal offer deal

That's quite common, looks like the upstream sync is perfectly stable
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adslmax

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Re: FTTC Issues on my parents line
« Reply #6 on: June 19, 2024, 02:14:46 AM »

I was arguement with someone saying Plusnet 69Meg was perfectly fine from 80Meg but it NOT! I never understand why Plusnet removed current line speed and BTw Additional Diagnostic never work with no one from PN staff isn't bother to solved this. It's would be nice to have 73Mb rather than 69Mb for my parents. Some might say speed not matter but it does. I have contact Plusnet tech support they say they don't give out GEA Test, told me to use speedtest.net rather than BTw Performance test and told me Plusnet don't have current line speed anymore (I know it a lie because it still on Plusnet side system. Anyway I might be moaning but I prefer to have 73Mb for them. I give up in my case. But, I think you might be agree with me over IP Profile rows.

BTw Additional Diagnostic never work https://community.plus.net/t5/Broadband/BTw-Additional-Diagnostic-never-work/m-p/1974447#M366596
« Last Edit: June 19, 2024, 02:19:40 AM by adslmax »
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tubaman

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Re: FTTC Issues on my parents line
« Reply #7 on: June 19, 2024, 02:07:48 PM »

As your parents were clearly managing perfectly well on 40/10 previously I imagine 69Mbps throughput will be more than adequate for them. I'd just leave it be as it doesn't seem worth stressing over.  :)
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adslmax

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Re: FTTC Issues on my parents line
« Reply #8 on: June 19, 2024, 03:11:20 PM »

As your parents were clearly managing perfectly well on 40/10 previously I imagine 69Mbps throughput will be more than adequate for them. I'd just leave it be as it doesn't seem worth stressing over.  :)

 :thumbs:
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