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[Chrysalis]

As linked below, AAISP have decided to change their 10TB and 20TB packages to no longer have a quota, they have made it clear they are not calling it "unlimited".  They also are renaming some of their packages.

The changes are as follows.

HOME::1 1TB is now HOME::1 LITE with 1TB quota.
HOME::1 10TB is now HOME::1 with no quota.
SOHO::1 2TB is now SOHO::1 LITE with 2TB quota.
SOHO::1 20TB is now SOHO::1 with no quota.
OFFICE::1 20TB is now OFFICE::1 with no quota.

These changes will be implemented during this month of August.

A web link with the announcement is below.

https://www.aa.net.uk/etc/news/update-to-monthly-usage-quotas/

[Alex Atkin UK]

Wholeheartedly agree with them, unlimited is a stupid term, nothing in the world is unlimited.

I know in the US they take this even further, with AT&T selling "unlimited" packages with in the fine print notes that they will charge you a fee for going over an unspecified quota, something thankfully I believe was outlawed here.

[kitz]

On the whole a good move because there will always be someone who pigs out on the "all you can eat buffet"

However, I don't know if its just me,

We are definitely aware that potential customers have chosen an alternative provider because of quota anxiety.

renaming HOME::1 to HOME::1 LITE isn't really going to help attract those with 'quota anxiety' despite the fact that 1TB  may be "effectively unlimited for me"

[Dwight]

Although out of my price range!
Plusnet use to have a usage bar on their account page. But that has long gone, so how do people actually know what there usage is?
Obviously A&A must show on their account page and warn you when you're about to top out.
But does any other ISP have usage information at hand?

🤔🤔

Dwight

[HPsauce]

My Plusnet Hub2 router shows (in Advanced settings) alongside uptime the Uploaded and Downloaded data volumes.

Currently: Connection time: 152 days etc. 169.4 GB Uploaded / 734.5 GB Downloaded
So less than 1TB in 5 months; sadly PN is a lot cheaper than A&A and I don't need their included features. Though I do use A&A for VOIP. 

[Alex Atkin UK]

It probably doesn't help that this looks kinda daunting and its not exactly up front when you login to the control panel.

AAISP could do with a "novice mode" for their control panel.  Zen simplified theirs even more a few years back, even though you don't often need to use it.

[Chrysalis]

There is a simple number on the main info area, that is simpler.  That advanced bit is useful though as its good to know what time periods bandwidth has been consumed.

Here is the simpler part, and yep I am on the 1TB limit, and its enough for me on FTTP 1gig.  So I have decided to stick with it. 

[Alex Atkin UK]

There is a simple number on the main info area, that is simpler.

Ah so Quota DOES mean Quota remaining, that wasn't obvious to me due to not actively using my L2TP account lately.

It still seems odd to have it in small text there and have the big CQM graph the main focus of the page.  I feel having a usage graph above the CQM would mean you could compare the two to see obvious patterns of latency increase caused by bandwidth usage.  Plus a more abbreviated view of how much you are using per day would help alleviate fears you're using it up too fast.