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[dee.jay]

I'd guess a few months.

[skyeci]

Ours was 6 weeks from cables and cbt's being fitted to placing an order for openreach. You fibre was 12 months..

[pxr5]

I've just had a letter from OR saying we are now on their build plans. More activity on the streets around us from OR and Morrison's too.

Now I have to think about a new router (and advice here is appreciated or do I get given one) and my ADT alarm currently uses my landline - I've no idea what to do about this.

[dee.jay]

Can echo a similar experience, had an e-mail from Openreach stating we are now in their build plans (though I lobbied my MP to find out a more clear answer, and was told 6 months) yet the amazing (/s) fibre first checker told me December 2026 this week.

However, today, CTL who are an Openreach contractor were seen putting fibres in our chambers in the street. Suspect it'll now be live very soon indeed.

[pxr5]

So I posted this originally back in Feb this year and yet I still see OR and Morrisons working on our estate. What's taking so long?

[Dwight]

So I posted this originally back in Feb this year and yet I still see OR and Morrisons working on our estate. What's taking so long?

Patience young Padawan! 
Mine took 3 years to complete, and then I had no actual notification from my ISP or Openreach. It was just my DAILY checks that spotted it. 

[pxr5]

OP here. I collared an OR engineer at the bottom of our street the other day. He said it should be available in a week or so (some problems somewhere). Anyway it's now available to order. I was about to contact ADT about the landline going, and to update our system to mobile, when the Cloudstrike thing happened - so I'll call them when it's settled down as our alarm was failing.

Can I still use my router, a ZyXEL VMG8324-B10A, with FTTH. I do hope so as I have everything set up for my home network and really wouldn't want to start all over again.

[meritez]

OP here. I collared an OR engineer at the bottom of our street the other day. He said it should be available in a week or so (some problems somewhere). Anyway it's now available to order. I was about to contact ADT about the landline going, and to update our system to mobile, when the Cloudstrike thing happened - so I'll call them when it's settled down as our alarm was failing.

Can I still use my router, a ZyXEL VMG8324-B10A, with FTTH. I do hope so as I have everything set up for my home network and really wouldn't want to start all over again.

https://kitz.co.uk/routers/zyxel_VMG8324-B10A_review.htm

You can use the WAN RJ45 Port for FTTH, although what speed are you looking at as you could see a throughput issue above 330/50.

[pxr5]

https://kitz.co.uk/routers/zyxel_VMG8324-B10A_review.htm

You can use the WAN RJ45 Port for FTTH, although what speed are you looking at as you could see a throughput issue above 330/50.

Thank you. I was thinking about the 500Mbps - I'll try the router and see how I get on, if not I'll get something else. What would be a decent router for full fibre - I'm way behind the times?

I rang ADT too. It'll cost me £120 to go to a mobile system and an extra £2.90 a month - gits.

[g3uiss]

Will your ISP not supply a suitable router for the bandwidth ordered.

[pxr5]

I put an order with BT for an upgrade to full fibre on the 8th August. This is when I found out they were switching me to EE for mobile and broadband. Anyway an Openreach dude came to our house a few days later to pull the fibre through. However our patio was blocking access to the trunking and he told me he'd have to arrange another team to do the access work (he couldn't do it apparently).

Roll on to yesterday when I had to ring EE about a mobile billing issue and as we chatted he asked about switching BB to EE. I told him I already had and was waiting for the cabling work to be done and he offered to transfer me to the connections team. Long story short, it seems the whole order was cancelled with no reason why - this despite the outstanding order showing in my BT account with a supposed engineer visit today. On my account it's still saying the old landline and BB will cancel down on Saturday - heads will roll if that happens. When I told the call handler that an OR engineer had already been out he couldn't believe why that had happened. Of course complaint raised and the connection team will call tomorrow to redo the order.

I'm mulling over what compensation they can give me (always got to get something out of these situations right). If I hadn't rang EE, then the connections team, I'd still be in the dark sat here waiting for nothing to happen.

This was all to be done before we go on holiday at the end of the month - not happening now of course. Gits.

[pxr5]

Re-ordered BT full fibre again last week after the saga noted above. Installation date was to be 09 Sep. Just had a text from BT this morning saying the the order has had to be cancelled again - something to do with their 'back-end systems'. What a joke for a company like BT/OR. Compo is rising lol.

What was really funny was a text from EE 30 mins before saying they are working  well with my order and it will be on schedule. Poor, poor service.

[parkdale]

Just don't know what's going on these days with BT & EE  . A friend of mine was nearly out of contract so decided to get this special offer they were running (50 all in)... No full fibre yet on his patch so 1st order placed inc EE TV Sky and sports Netflix etc, and  porting of existing number to Digital voice... on existing VDSL2 service.

A router arrived and 2 EE tv boxes. On the change over day, They lost the dial tone on the land line but broadband part kept working! A few weeks later* I went round and connected it all up and registered all the freeview channels, apps, Netflix etc, setup existing WiFi devices etc. I told him the digital voice might be activated during next 24/48 hrs.

7 days later the EE TV box stopped working!! and still no DV so he rang to find out why to be told it had been cancelled! 2nd order raised with promise of keeping existing contract. Another router arrives and 2 more EE TV boxes!!! So he rings again to be told thats a standard part of the contract, but he can send the TV boxes back, but the serial number of the router is recorded on the system and has to be used now! I go round set everything up again

7 days later still no DV and EE TV stopped working again!! 1 and half months with no phone line... but broadband keeps working really confused the CS at EE. So they placed another order to replace the cancelled one again.

Yes another router arrives and this time a different EE tv box! (this is the one they should have had to start with).

So I said they should escalate the problem to CEO's office. CEO's office looked over all previous orders and decided to take over at this point (My mate doesn't mince his words with the lady at the other end, but she agrees with him it shouldn't  happen). So sends out another router... but no EE tv boxes! explains that they need the latest router serial number for DV to work... (this was after 3 calls to CEO's office!)

So I setup router number 4. EE tv is re-registered again, DV works (and with their old number) he gets 200 in compensation and was not billed for two missing months broadband and phone.
During all this faffing about, they still had broadband working all the time which really confused the connections team 

It does pay to dig in for the long haul

Each time they raise an order, it triggers a 10 day wait for OR line reconnection/check at the exchange!



* They had one of their cats put down, so visitors by appointment only.

[pxr5]

The guy dealing with my issues rang last Saturday telling me the original order wasn't actually closed as there were issuesd with OR. So now I have no open orders but the reference order number for the OR work as well as a complaint reference. I have to ring the BT connection team 11 Sep to hasten the OR work. I've told the BT rep that this is their last chance and I expect compo, which has been agreed and will be paid after the "order" is complete - what a mess. I'll probably go with Zen if this all falls through again.

[Dwight]

The guy dealing with my issues rang last Saturday telling me the original order wasn't actually closed as there were issuesd with OR. So now I have no open orders but the reference order number for the OR work as well as a complaint reference. I have to ring the BT connection team 11 Sep to hasten the OR work. I've told the BT rep that this is their last chance and I expect compo, which has been agreed and will be paid after the "order" is complete - what a mess. I'll probably go with Zen if this all falls through again.

Unless you have a totally seperate fibre it's all OR, so you'll have the same problems just a different phone number! Better to get this sorted and escalate to complain about their serverice.