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Author Topic: internet keeps disconnecting every few days  (Read 712 times)

111888

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internet keeps disconnecting every few days
« on: January 31, 2024, 02:39:08 AM »

Using a draytek 2763 series and it keeps disconnecting every 2-3 days.

. it is updated to 4.4.3 firmware

ISP said "Tests are indicating a potential issue between customer equipment and the distribution point.""

But how can that be? my router is a draytek router they are supposed to be professional vdsl routers.

this is my second replacement of the draytek router now.

attached screenshot, uptime 5 mins. Is that alot of errors for 5 mins could that be why it keeps disconnecting?
« Last Edit: January 31, 2024, 02:51:53 AM by 111888 »
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tubaman

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Re: internet keeps disconnecting every few days
« Reply #1 on: January 31, 2024, 10:29:27 AM »

...

ISP said "Tests are indicating a potential issue between customer equipment and the distribution point.""

But how can that be? ...

They are saying there's a potential line fault, so nothing to do with your equipment.  :)
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kitz

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Re: internet keeps disconnecting every few days
« Reply #2 on: February 05, 2024, 12:12:39 AM »

There are several modems that don't clear the upstream counters after retraining or reboot.

Based on your upstream stats you have:
  • 2781 Err Secs, which is a total of ~45 minutes.
  • 9421 UAS which is a total of ~2.5 hours when the modem could not get sync.

These may or may not be contiguous. I'm just making the data more reader friendly.

You say that you have only been up for 5 mins.  Therefore the 2 stas I highlighted are impossible for 5 mins uptime. 
The absolute maximum is 60 per min, so 5min = 300.  At that Err Sec rate the line would be dreadfully laggy, making even surfing difficult. Data packets will be dropped left right and center causing web pages with any images or other objects failing to load.

Based on the info you have provided I think its a fair bet to say your modem is one of those that cumulates the upstream error counters.
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Alex Atkin UK

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Re: internet keeps disconnecting every few days
« Reply #3 on: February 05, 2024, 03:14:10 PM »

My line would always have errored seconds and UAS immediately after a successful sync, but it wouldn't seem to go up much after that.
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111888

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Re: internet keeps disconnecting every few days
« Reply #4 on: February 07, 2024, 01:13:23 PM »

There are several modems that don't clear the upstream counters after retraining or reboot.

Based on your upstream stats you have:
  • 2781 Err Secs, which is a total of ~45 minutes.
  • 9421 UAS which is a total of ~2.5 hours when the modem could not get sync.

These may or may not be contiguous. I'm just making the data more reader friendly.

You say that you have only been up for 5 mins.  Therefore the 2 stas I highlighted are impossible for 5 mins uptime. 
The absolute maximum is 60 per min, so 5min = 300.  At that Err Sec rate the line would be dreadfully laggy, making even surfing difficult. Data packets will be dropped left right and center causing web pages with any images or other objects failing to load.

Based on the info you have provided I think its a fair bet to say your modem is one of those that cumulates the upstream error counters.


My internet uptime will last about 5 days, and around day 4 my latency would increase by about 10% then the next day the internet would restart and latency back to normal again. just seems to be a normal cycle every 4 or 5 days it resets after becoming very laggy in online games.

I am not sure if it is the draytek router, but ive had two replacements so far.
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tubaman

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Re: internet keeps disconnecting every few days
« Reply #5 on: February 07, 2024, 06:03:39 PM »

Try manually rebooting the router on day four to see if that restarts the cycle. If it does then the router likely is the issue unfortunately.
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