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Author Topic: Again with the Fritzbox and still not connecting!  (Read 1798 times)

srt

  • Reg Member
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  • Posts: 217
Again with the Fritzbox and still not connecting!
« on: November 23, 2023, 05:11:36 PM »

Hi,
A while back I tried to update my existing Fritzbox to a 7590AX but it was a German only edition which I returned.
Today Iíve just purchased an international version of 7590AX and everything goes well until I try to get access via my provider Zen. All details entered ok but I get this error: ďThe internet connection check failed. The internet service provider is not responding to PPPoE packets. Repeat the test at a later point in time.Ē

I tried an online chat with zen and the guy says thereís nothing he can do and talk to Fritzbox (AVM) as zen preload their stuff onto the Fritzbox 🙄. Iíve switched back to my 7530 box but surely thereís something Iím missing here or is it really not workable?
Any ideas ? Thanks.
Stuart.
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srt

  • Reg Member
  • ***
  • Posts: 217
Re: Again with the Fritzbox and still not connecting!
« Reply #1 on: November 24, 2023, 05:25:41 AM »

Answering my own query. Solved problem after more judicious tinkering- it was a need to enter VLAN-ID 🙂
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