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[blue166]

Extroadinary, I was under the impression they absolutely would not want you touching any part of it, though I'd do the same and offer to do anything I could to get it done on the day.  Shame it still didn't end well.

This is why I'm glad I have backup Internet, will be the first on my DP to get connected so rather nervous it wont go smoothly.  I'm going into this assuming my DSL will go down and FTTP fail to come up, so that I can only be pleasantly surprised if it all goes smoothly.

I don't know what's next now. I hope someone in the local OR team is looking at this.

[d2d4j]

Hi

I am sorry, I do not understand why you contacted OR CEO office whilst it is still within fault time for resolution (5 days)

The issue is not with Kelly engineers and sounds like they did a good job.  Even OR engineers would not be able to make live given the issue.

We had similar and was first for FTTP (business) but issue (which I think maybe your issue) was the original cable layers mislabelled between the pole cbt and street fibe closure.  I did not contact OR CEO office and was resolved within 2 days with no pushing from, which was well within the fault resolution time frame

As a result of this, there has been no issues with further FTTP installs using same cbt pole.

I would just be patient and only start to push once it is outside of fault resolution time

Many thanks

John

[blue166]

Hi John,

I totally understand what you mean. The majority of the CEO contact was merely because I had been in contact with them for a while regarding when it was coming to the area.

If they can resolve it in the time frame you mention then fair play.

I guess time will tell.

Thanks.

[Moderator edited to remove the unnecessary full quote of the immediately preceding mesage.]

[blue166]

The latest is that there is a faulty cable further on at the back of the exchange. Seemingly this is the culprit.

I don't know enough about the cables within an exchange to know what specific cables there are and how specialist they are. Lost on me.

Guess it's the waiting game.

What do you guys think?

Thanks.

[Black Sheep]

The latest is that there is a faulty cable further on at the back of the exchange. Seemingly this is the culprit.

I don't know enough about the cables within an exchange to know what specific cables there are and how specialist they are. Lost on me.

Guess it's the waiting game.

What do you guys think?

Thanks.

It really is guess work ... as it could be anything from the cable chamber joint (the point where all internal fibres meet all external fibres), up the fixed cable fibres to the relevant floor in the building where the equipment is installed.

My £1 bet is on it being a fault on a hydra-cable though, this is a cable that looks exactly as it sounds (ie:the mythological beast, Hydra). These cables are often used to connect equipment racks together.

We'll probably never, ever get to know though. 

[blue166]

Yeah I guess we will never quite know the exact issue. So much for taking the connection for a test drive. But that's the way it goes sometimes.

I just hope the team can fix it and move on. Guess time will tell.

[blue166]

Am I right in saying if the PON is flashing green it's communicating ok with the exchange? Just isn't verified on the network?

Reason I ask is because I can see what looks like a hammer whack on the fibre cable next to one of the tacks. Like the hammer missed once or twice. But would I be right in saying if the cable was broke the LOS light would be constant red? Openreach are also saying no lights issues from exchange to CSP. So should this whack in the cable be bothering me?

Someone has now mentioned about a Tiger team error or something along those lines. This isn't a new build or anything.

Crikey. I was just expecting a simple upgrade from FTTC which had done me well to FTTP. I didn't foresee this.

[j0hn]

Am I right in saying if the PON is flashing green it's communicating ok with the exchange? Just isn't verified on the network?

Here's a BT page sorry of explaining the lights.

https://btbusiness.custhelp.com/app/answers/detail/a_id/19236/~/what-do-the-lights-on-my-openreach-ont---optical-network-terminator-mean%3F

If the LOS light isn't red then the fibre should be good.
It's probably just waiting on the service being activated at Openreach's end.

[blue166]

The below are images of what I am on about btw...

https://ibb.co/HFjGgNd

https://ibb.co/sJFRc89

 Kelly's done me over? Not helped the situation?

As I say, LOS light is out and PON is the one flashing. But seeing that damage this morning when checking the cable at ground level got me upset somewhat.

[Alex Atkin UK]

seeing that damage this morning when checking the cable at ground level got me upset somewhat.

Its certainly not great, but I wouldn't be surprised if the fibre is absolutely fine as the support wires either side are pretty thick and the fibre in the middle really thin, they probably took all the force.

[blue166]

Many thanks for the feedback on those images.

I will certainly hold tight for the exchange to do their thing. If all starts working and works well after that I shall probably just hold tight and use the connection. Obviously if anything else comes up with these initial teething issues I'll drop them these pics.

But I don't want to complicate things further with my issues I currently have. Openreach think it's an exchange issue so I'll leave it be at this time and let them get on with trying to get me up and running.

No Xbox for now 😔

[d2d4j]

Hi

John is correct and I'm sure you will have googled the light conditions if not

https://www.bt.com/help/landline/lights-on-the-openreach-modem

So you fibre is working given your description and is awaiting verification, so nothing appears to be damaged.  The main failures seem to be splice joints, but usually the engineer runs a test on light but not your issue here and I have seen cat5 and above with worse damage and still working

Many thanks

John

[blue166]

Many thanks again for the feedback.

Yeah, at the end of the day if they get it working and it works well with no weird issues I will leave the connection be and crack on with it.

Just the waiting game...

[burakkucat]

The below are images of what I am on about btw...

https://ibb.co/HFjGgNd

https://ibb.co/sJFRc89

Kelly's done me over? Not helped the situation?

I've seen worse.   

My only comment, having viewed those two images, is that the wrong cleats have been used.

[blue166]

Which should be the correct cleats?