Evening All
Thought I'd post here so that those in a similar situation can learn from my mistakes.
Over the past couple of weeks, Openreach have been 'working' on my REIN issue. The reason why the word 'working' is in quotes because effectively, my local Openreach have been doing nothing/very little: a) the 'REIN' engineer I've been in touch with is on holiday, which he told me about personally; and b) there have been neither changes to the connection quality nor Openreach present in the area, supposedly looking for REIN (NB: according to them, it's a localised REIN issue, affecting one pole only, which is close by).
This, however, also means that I can't book another Openreach engineer to even get an update, or to communicate with them. Neither can Plusnet, nor can I, get an update from Plusnet about the job progress because Openreach are not obliged to update the file, even though they've been 'working' on the REIN issue. Finally, there's no date for completion.
I know some will say that REIN is difficult to identify and all that keech. However, in my case, it occurs daily, affects one pole (and so a limited number of users) and from the comments made by some above, with the right equipment, it doesn't seem to be a big deal to at least confirm it's in the area. And as the REIN engineer told me, with the spectrum analyser, they can locate it right away (the issue may be more difficult if you stay in a block of flats, but since there are no flats here, it's dead easy to locate it, he told me).
My prediction is that they'll eventually close the job stating that they can't find the source of REIN. Watch this space.
